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    Category: Money

    Some Things Just Don’t Add Up, Part 4

    | Chicago, IL, USA | Extra Stupid, Money

    (I’ve just finished ringing out the customer’s items. He hands me a gift card for another store. It’s the same color as our rewards card, so I think he just isn’t paying attention and has them confused.)

    Me: “Sir, this is a [store] gift card. We can’t take this.”

    Customer: “No, you can. Take the gift card.”

    Me: “No, I can’t. This is for [other store]. You’re at [hardware store] right now.”

    Customer: “No, take the gift card. I want to pay with that.”

    (This goes on for a few more minutes, with the customer insisting I take the gift card for the other store. I even run the card through the scanner just in case.)

    Customer: “Wait, that is a [store] gift card, isn’t it?”

    Me: “Yes.”

    Customer: “And I’m at [hardware store], aren’t I?”

    Me: “Yes.”

    Customer: “Oh.” *takes gift card* “So, what do I owe you?”

    Me: “$30.00.”

    (He hands me a $20 and stares expectantly.)

    Me: “And then it’s still $10, sir.”

    Customer: “You’ve got the $20.”

    Me: “Right, and $30 minus $20 is still $10.”

    Customer: “But you’re holding the $20.”

    Me: “Yes, but your total is more than $20.”

    Customer: “I gave you a $20.”

    (This goes on for a few more minutes, too. Finally…)

    Customer: “Wait, did you say it’s $30?”

    Related:
    Some Things Just Don’t Add Up, Part 3
    Some Things Just Don’t Add Up, Part 2
    Some Things Just Don’t Add Up

    Less Is More, More Or Less, Part 2

    | Florida, USA | Money

    Me: “Your total is $24.30 (before tax).”

    Customer: “I want to use my coupon.”

    (The coupon is for $10 off a purchase of $25 or more.)

    Me: “Your total is $24.30, so you need to spend $.70 more to use that coupon.”

    Customer: “What do I do?”

    Me: “You could just add something.”

    Customer: “But I don’t need anything!”

    (Despite my attempts to help her save money, the customer continued to refuse to add anything. So, what did she do? She paid the full price and left, oblivious to the fact she could have saved over $10 by spending just $0.70 more.)

    Related:
    Less Is More, More Or Less

    Notice Of Stupidity

    | Lincoln, Nebraska, USA | Money

    (I work in a call center for default management prevention for student loans.)

    Me: “Thank you for calling [company]. How can I help you today?”

    Customer: “Yeah, you guys keep saying I’m overdue, but I’ve been making payments. I don’t understand why it keeps saying I’m past due. I’ve made payments every month. Do you see the one I made last week? This better not have hit my credit!”

    Me: “Yes, sir, I see the payment was made.”

    Customer: “What’s the problem?”

    Me: “Your payments regular monthly payments are set $150.00. You’ve only been paying $100.00 each month.”

    Customer: “Well, how was I supposed to know my payments had gone up?! I didn’t get a notice!”

    Me: “Are you getting statements every month?”

    Customer: “Yes.”

    Me: “Are you reading your statements?”

    Customer: *silence*

    Me: “Sir, are you still there?”

    Customer: “I’d like to make my payment now, please.”

    Some Things Just Don’t Add Up, Part 3

    | Livingston, NJ, USA | Math & Science, Money

    (I have just rung up a customer who is purchasing two items that are part of a two for $5 promotion in our store.)

    Customer: *sighing in exasperation* “You didn’t ring this up correctly. They’re supposed to be two for $5.”

    Me: “I’m sorry…I’m pretty sure the items came to $5 before tax. May I look at the receipt again to make sure?”

    Customer: “You think I don’t know what I’m talking about?”

    (The customer slams receipt on the counter and jabs her finger at the prices.)

    Customer: “See what I’m talking about?! You rang both items up at $2.50!”

    Me: “Yes. $2.50 plus $2.50 is $5.”

    Customer: “Whatever! You aren’t worth my time!”

    Related:
    Some Things Just Don’t Add Up, Part 2
    Some Things Just Don’t Add Up

    You’ve Rubbed Me The Wrong Way

    | Aurora, Colorado, USA | Food & Drink, Money

    (A customer is ordering on drive-thru.)

    Me: “Anything else I can get for you today?”

    Customer: “Five thousand dollars?”

    Me: “I’m sorry, I’m just a cashier, not a genie. Will that be all?”

    Customer: *defeated sigh* “Yes…”

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