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    Category: Money

    Something For Nothing Or Nothing For Something, Part 2

    , | Chicago, IL, USA | Extra Stupid, Money, Top

    Customer: “Hi, I’d like a refund on [membership]. I never used it.”

    Me: “No problem! Actually, I’m looking at your account here and it looks like you tried to buy it, but at the time, your credit card failed and so you never actually purchased it.”

    Customer: “But I don’t have it.”

    Me: “I know. It looks like you never bought it in the first place. I’m sorry about that.”

    Customer: “But I don’t have it and I was never able to use it. So you’re not going to refund me?”

    Me: “I can’t–”

    Customer: “I can’t believe you’re refusing to refund me!”

    Me: “I can’t refund you because you didn’t buy anything.”

    Customer: “That’s ridiculous! Just put the money back on my card!”

    Me: “I can’t put money back on your card because we never took any off.”

    Customer: “I can’t believe you’re refusing to refund me! This is terrible customer service.”

    Me: “Sir, you never bought anything. How can I give you back money we never took from you? Where would the money come from?”

    Customer: “Just give it to me! Why is this so hard?”

    Me: “Okay, can you look at your credit card and tell me the exact date that we charged you? If it turns out that your records are more correct than mine, I’m happy to refund you.”

    Customer: “No! I’m not going to do that! Why should I check my credit card statement!?”

    Me: “According to our records, you never bought anything. I can’t give you back money that you didn’t spend. If our records are wrong, I can refund you.”

    Customer: “I’m not going to check anything! This is the worst customer service experience I have ever had! I can’t believe you’re giving me such a hard time over such a small amount of money!”

    Me: “Actually, I’m giving you such a hard time over no money because you never bought anything.”

    Customer: “Let me speak to your manager!”

    Related:
    Something For Nothing Or Nothing For Something

    A Debt Of Debts

    | Wisconsin, USA | Money

    (We have a store credit card which you can pay at any register. I am working in customer service and an older lady approaches.)

    Me: “How may I help you today?”

    Customer: *shoves her bill towards me* “I just want to pay this ALL off! I told my daughter, I don’t want to owe anything! I just HATE to owe!”

    Me: “No problem, ma’am. Let me just process this payment for you.”

    Customer: *writing a check* “Yes, I just can’t OWE all this money. I don’t like it!”

    Me: “Well, here we go. It’s all taken care of! Now you don’t owe anything.”

    Customer: “I forgot to ask. Can I purchase a gift card here?”

    Me: “Certainly. I can help you with that!” *starts to ring up gift card*

    Customer: “Now, can I put that on my [store] card?”

    Routine Trumps Common Cents

    | Pennsylvania, USA | Food & Drink, Money

    (A regular buys the same bottle of liquor every couple of days and brings in just enough money to pay for the bottle. This week, we happen to get in “special edition” bottles and put them in place of the normal ones.)

    Me: “That will be [price].”

    (The customer hands me money and I give him a $5 in change.)

    Customer: “Is this on sale or something? You gave me too much change!”

    Me: “That’s a special edition bottle we got in. It’s actually cheaper than the normal one!”

    Customer: “Well, it’s been [price] for six years! Why is it cheaper?!”

    Me: “Well, at least it’s not more expensive?”

    Customer: *muttering* “It’s been [price] for six years…”

    Me: *speechless*

    Financially Bankrupt, Circumstantially Bereft, And Substantially Boneheaded

    | South Carolina, USA | Extra Stupid, Money, School

    (I work for the financial aid department at a local tech school. A student comes in and asks about his student loans.)

    Me: “Hi, how can I help you today?”

    Student: *dismayed response* “Yeah, I want to check my student loans request.”

    Me: “Sure thing. Can I get a student ID number?”

    Student: “I ain’t got one.”

    Me: “Can I have your last and first name?”

    Student: “Yeah.”

    (There’s an awkward silence as he doesn’t say anything.)

    Me: “Sir, may I get your last and first name?”

    Student: *gives name*

    (I search for the student, but can’t find him.)

    Me: “Sir, are you a student here?”

    Student: “I ain’t got time for this! I want my money!”

    Me: “Sir, you have to be a student to get student loans.”

    Student: *shocked* “Oh, s***, really?”

    Be Thankful You Have A Job At All

    | USA | Money

    (I work for a utilities company in collections, meaning I get people who are being shut off, or have been shut off. Our policy is to send several notices, and then shut off an account if no satisfactory arrangements are made. Where we give them a date, we can shut off the account with no one there, provided the meter is outside.)

    Me: “Thank you for calling [utility company]. How can I help you?”

    Customer: “I’m holding a shut off notice here dated for November 10th. When will my services be shut off for non-payment?”

    Me: “As of November 10th, it is subject to termination.”

    Customer: “Oh. Do I have to be there? I’m going on vacation.”

    Me: “No, you don’t need to be there.”

    Customer: “Oh. Can I get a hold on the account? I don’t have any money.”

    Me: “Well, is there a medical condition pertaining to the services?”

    Customer: “No.”

    Me: “How about an infant or an elderly person?”

    Customer: “No.”

    Me: “Okay, how about a financial hardship?”

    Customer: “Yes.”

    Me: “Okay, are you unemployed, or was there a loss of income?”

    Customer: “Oh, no, nothing like that! I spent all my money on my vacation!”

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