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  • September Theme Of The Month: Overheard!

    Category: Money

    Enabled By Kindness

    | Estes Park, CO, USA | Awesome Customers, Money

    (I am a seasonal employee in the Arts and Crafts centre in summer camp in Colorado. I am teaching silk painting, and there is one older, slightly disabled lady that neither of my coworkers could put up with. I help her every day and treat her just the same. It is the end of the last day of her working on her project.)

    Lady: *to me* “Can I talk to you?”

    Me: “Sure.” *heads over*

    Lady: *discreetly presses $5 into my hand* “I know I can be difficult to work with, and you’ve been so nice and so understanding, and made me feel like I was a real artist. You deserve something nice. Go buy a good burger for dinner.”

    (I blink and try to hand her money back.)

    Me: “I really can’t, ma’am.”

    Lady: “Oh, who cares, you deserve it!”

    (She came back several days later to give me $5 more! She made my entire summer. I never ended up spending that $10. I have it saved as a memory of one of the nicest customers I’d ever had!)

    The Biggest Winner Is Humanity

    | Robeline, LA, USA | Awesome Customers, Money

    Customer: “I’ll have a number seven ticket, please.”

    Me: “Sure, that’ll be $2, please.”

    Customer: “Thanks! I’m feeling lucky today. I hope that I win!”

    Me: “Good luck! Remember, you’ve got to share with me if you do!”

    Customer: “Okay!”

    (He leaves and I think nothing of it as I always joke with customers about sharing winnings. A few days later, he comes back and hands me the same scratch ticket.)

    Customer: “Hey! I won $50! Isn’t that great?”

    Me: “Yeah! That’s awesome!”

    (I do up the pay out and hand him the money, two 20s and a 10.)

    Customer: *holding out the 10* “Could I get two $5 bills instead?”

    Me: “Sure, there you go!”

    Customer: “Thanks.” *he hands me $25* “There you go! That’s your share!”

    Me: “What?”

    Customer: “I said I’d give you part of the money if I won, so there you go! Have a nice day!”

    (He left before I could argue. It’s people like that who make me have faith in humanity!)

    Giving More Than His Two Cents

    | Hamden, CT, USA | At The Checkout, Bad Behavior, Money

    (A male customer buys nothing but a water and is checking out with me.)

    Me: “Have a nice day!” *big smile*

    Customer: “You too!”

    (The customer leaves with no issue and is gone for perhaps a minute before he comes storming back in the exit door.)

    Customer: “Did you charge me 5 cents for this water?” *waving receipt in the air*

    Me: “The water itself is two dollars and then we have the deposit fee.”

    (There is a 5-cent deposit on all beverages in my state. Period. You get it back when and if you recycle it at a machine that gives vouchers. It has been this way for as long as I can remember in my 22 years.)

    Customer: “So you charged me 5 cents?!”

    Me: “It’s not an extra five cents, Sir, there’s just a deposit.”

    Customer: “I want my 5 cents back!”

    Me: “I’m sorry, sir, it’s a state law. All beverages have a 5 cent deposit.”

    Customer: “You can’t do that! It’s not displayed. I want my 5 cents back!”

    Me: “Sir, I can’t give you a nickel, I’d be a nickel short in my till.”

    Customer: “You need to give me my 5 cents back! It isn’t on a sign! You have to have a sign about it!”

    Me: *shocked pause* “Let me call my manager… one second.”

    (A new manager approaches and asks what the problem is. As the customer is obviously irate, he takes him back to his office to talk, something you really aren’t meant to do. When their meeting is finished, the customer storms out of the office.)

    Manager: “I should have just given him the five cents. I think we just lost a customer.”

    Me: “…I think we can survive losing that particular customer.”

    Fruit Loopy

    | Los Angeles, CA, USA | Bad Behavior, Bizarre, Money, Tourists/Travel

    Me: “Alright ma’am, I’ve entered all your requests in the reservation. Have a great day!”

    Caller: “Wait, I’m not finished! I want a fruit basket in my room to be there when I arrive. And there better not be any grapes! They’re nasty! They’re dirty and full of germs! I only want fruit with skins I can peel off!”

    Me: *being a fellow germophobe* “I definitely understand that. Bananas and oranges.”

    Caller: “If I find any skinless fruit, I will immediately throw the entire fruit basket out of the window into the ocean! Do you hear me?”

    Me: “Ah, well then we have to move you to a room with a balcony, because the window in your stateroom doesn’t open. The upgrade would cost $2,100.00, is that okay?”

    Caller: *long pause* “No, I will just carry it upstairs to the deck and do it from there.”

    Me: “Alright, sounds great. Anything else I can help you with?”

    Caller: “No thanks dear, have a good day.” *click*

    The English Only Tip Their Hats

    | London, England, UK | Awesome Customers, Money, Theme Of The Month

    (I’m visiting my long distance boyfriend in London. We decide to stop for lunch during our walk through the streets of London. I’m from Canada.)

    Worker: “So, your total is [total].”

    (I hand him a little more than he asked for.)

    Me: “Keep the change.”

    (He looks confused for a moment and tries to give me back the money.)

    Me: “No, no, keep the change. It’s money for you.”

    Worker: “What…?”

    My Boyfriend: *to me* “In London, no one ever uses the term, ‘keep the change.’ It’s unheard of for people working behind the counters to get tips.”

    Me: “Oh, geez… I had no idea.” *to the worker* “I’m actually from Canada. Over there, we use the term ‘keep the change’ when we don’t really need the change back. It’s considered giving a tip. I honestly had no idea that you guys here didn’t do that. Still, it’s just a little bit of money and I don’t need it that badly. Go ahead and pocket it. It’s for you!”

    Worker: *huge smile* “Thank you for explaining!”

    (He kept the change. It seemed like such a minor cultural difference, but I think we both learned something that day!)

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