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    Category: Money

    Needlessly Needy

    | New York, NY, USA | Family & Kids, Money

    (I work for a private school which caters mostly to academically talented urban youth. Years ago, the school was not as diverse as the school is now; many of our students received substantial scholarships due to coming from low income households.)

    Me: “Good morning. What can I do for you today?”

    Parent: “I’m here to see the Director! You people have been overcharging me for years! *slams a thick folder on my desk* “These are all my statements and checks proving you’ve been cheating me!”

    Me: “Can you give me your name and the student’s name so I can look up your account, please?”

    (The parent gives me the information and I look up the account.)

    Me: “Ms. [parent's name], your son graduated in June 2002. That was almost 10 years ago.”

    Parent: “And? You took my money! I hear students are only charged $500 a year to go here, but I was charged thousands! THOUSANDS!”

    Me: “Please calm down. Let me explain: we have always given need-based scholarships to low income students, and—”

    Parent: “We are low income, but you charged me the full tuition anyway! I want my money back TODAY!”

    Me: “Ms. [parent's name], according to our notations your average total gross household income during your son’s tenure with us averaged around $170,000 a year.”

    Parent: “…AND?”

    Me: “Well, students who receive low tuitions through need-based and academic scholarships tend to come from extremely low income backgrounds. Off the top of my head, I believe some of the students who fall under need based-scholarships average gross household incomes of only $20,000 a year.”

    Parent: “You f***ing liar! Nobody makes so little money! I want to see the f***ing director, right f***ing now!”

    (She ended up seeing the director, who did not give her money back but offered her a lower tuition rate for when her youngest child is old enough to attend our school. When that day comes, I plan to work elsewhere.)

    Making A Difference

    | Ontario, Canada | Awesome Customers, Money, Top

    (We have a big display of used books just outside our doors that we sell to raise money for a local charity. Paperbacks are $1 and hardcovers are $3, but we sometimes let them give less money if the books aren’t in great condition. An older lady comes to the counter with a brand new-looking hardcover that I had originally thought she bought at the bookstore in the mall.)

    Me: “That’s just from [the used books outside the mall]?”

    Customer: “Ya.”

    Me: “Okay, that’ll be $3, please.”

    (The customer puts a single loonie on the counter.)

    Me: “Oh, sorry. It’s $3.”

    Customer: “WHAT!? But I got some paperbacks the other day and they were only $1!”

    Me: “That’s because the paperbacks are $1, but the hardcovers are $3.”

    Customer: “Well, that’s just ridiculous! I don’t want it, then!”

    Me: “Well, I can take it for the $1 because it’s just a donation, but they’re supposed to the $3.”

    Customer: “Huh?”

    Me: “The money for the books goes to a charity, so since it’s just a donation, I can give it to you for a dollar. But, just so you know, the hardcovers are $3.”

    Customer: “That’s ridiculous! $3 for a book!” *leaves the loonie on the counter and takes her book*

    (About 20 minutes later, a teenage girl and her boyfriend come into the store with a hardcover book.)

    Me: “That’ll be $3, please.”

    (The teenage girl hands me a $5 bill. I open the donation jar to get her change.)

    Teenage Girl: “Oh, it’s a donation?”

    Me: “Yes.”

    Teenage Girl: “Well, you can just take the whole $5, then.”

    Me: “Thank you very much!”

    Teenage Girl: “No problem!”

    (Funny, the differences between some people!)

    Sometimes, More Really Is More

    | Sacramento, CA, USA | Money

    (A customer comes in asking for a quote.)

    Customer: “Hi, how much will it cost for 600 single-sided flyers?”

    Me: “That’d be [price].”

    Customer: “Okay, and how much for 600 single-sided flyers plus 100 double-sided ones?”

    Me: “That’d be [higher price].”

    Customer: “What?! How’d you come up with [higher price]?!”

    Me: “You have more copies than [lower price], so it costs more.”

    Customer: “I don’t think you understand! I want 600 of these AND 100 of these!”

    Me: “It’s still [higher price]. You’re adding more printing to your order. That’s going to make the price higher.”

    Customer: “No! Never mind. I’ll come back later and ask someone else!”

    Only If It Grows On Trees

    | Nottingham, UK | Money

    Me: “Hello, you’re through to the loans department. My name is [name]. How can I help you?”

    Caller: “I’d like to check how much I could get on a loan, please.”

    (I get the persons details and check the account.)

    Me: “Thank you, Mrs. [caller]. You can have a loan of up to £900.”

    Caller: “Do I have to pay that back?”

    Manners Matter When You’re Madder

    , | New York, NY, USA | Money

    (An older, unkempt-looking man comes up to my counter.)

    Me: “Hello, and welcome to [restaurant]. Can I take your order, sir?”

    Customer: “Uh, yeah. Sure.”

    Me: “What would you like?”

    Customer: *pauses* “What do you want?”

    Me: “Sir, what would you like to eat?”

    Customer: “Stop rushing me, woman! Let me have some coffee!”

    Me: “I’m sorry, sir. What kind of coffee would you like? We have—”

    (The customer throws a twenty dollar bill on the counter and starts shouting profanities at me and the other customers in the line.)

    Customer: “D*** kids these days! Just give me my f***ing coffee, b****!”

    Me: “I apologize, sir, but I can’t serve you if you don’t tell me what kind of coffee you would like. Unfortunately, you are disrupting the other patrons and I’m going to have to ask you to leave.”

    Customer: “I’LL LEAVE ‘CUZ I WANT TO LEAVE!” *leaves in a huff*

    (In his haste, the customer left his twenty dollar bill on the counter. He never returned, so I ended up paying for the next few customers’ meals with the money that he left behind.)

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