November Theme Of The Month: Black Friday!

Category: Money

This Is Why We’re In A Recession, Part 41

| USA | At The Checkout, Extra Stupid, Money

(I take a catering order over the phone.)

Me: “Would you like to pay tomorrow when you pick it up or would you like to give me a credit card number now?”

Customer: “I’ll give you my credit card number.”

(She gives me her number.)

Customer: “And could I have the total?”

Me: “Well, I actually have only written the order down. If you really need the total now I can ring in your order but it will take a moment. You’d have to hold or I’d have to call you back.”

Customer: “Yes, I’d like to have the total, obviously, if I’m going to be charged for it today. You know, I can’t just have charges to my card without knowing how much it will be.”

Me: “Actually, ma’am, the charge won’t go through until the day of. Your number will just be attached to your order in our system and the charge will be applied after we ensure that you get your order.”

Customer: “Oh, no, I don’t want it to be stored in the system. That’s not safe! Never mind, I’ll just pay for it tomorrow!”

Me: “…Well, that’s fine, too! It may just take a minute or so for you to be rung out tomorrow if it’s busy when you arrive to pick up your order, just so you know.”

(I decided not to bother clarifying that she had just given me her number which I wrote down, or that our systems were obviously designed to encrypt credit card numbers so that they could not be stolen, considering we were a business that dealt with thousands of credit cards daily, OR that every single credit card, including the one she would use the next day, was stored in our system anyway in order for us to receive customers’ payments because that’s how credit cards work.)

This Is Why We’re In A Recession, Part 40
This Is Why We’re In A Recession, Part 39
This Is Why We’re In A Recession, Part 38

‘Entitled’ Doesn’t Even Begin To Cover It

| IL, USA | Crazy Requests, Money

(We are currently having a clearance sale. Kids’ clearance items are an extra 20% off. It either comes up when I ring up the item or there is a sticker on the tag that is the final price that already has the 20% taken off.)

Customer: “Don’t I get an extra 20% off of these items?”

(I ask my manager and she says that it’ll come up when I ring it up or the price on the tag is the final price. I tell that to the customer.)

Customer: “But I should get an extra 20% off.”

(Most of these items are already extremely cheap, as in $2.00 and under. My manager comes over to my register and explains to the customer what she already told me.)

Customer: “I don’t think you understand what I’m saying. These things should be an extra 20% off.”

(My manager apologizes again and says there’s nothing she can do. Customer continues to get angry and argue with my manager.)

Customer: “I’m a silver level cardholder! I’m entitled!”

Not Giving The Staff Enough Credit

| IL, USA | At The Checkout, Bad Behavior, Money

(I work at a clothing store, we have a pinpad where customers can swipe their cards but we have to swipe the card at the register. And we have to ask if it’s credit or debit, and if it’s credit we need to ask to see the customer’s ID.)

Me: “Is that credit or debit?”

Customer: *says as if I don’t understand English* “This is a… credit… card. It’s American Express.”

Can’t Put A Price On A Priceless Reaction

| OR, USA | At The Checkout, Money

(I work in a small store, all of our pricing is done with pricing guns that print stickers to the product. We have six+ different pricers, and occasionally mistakes are made, the same item ends up with two different prices, etc;)

Customer: “Look! These are the same thing, one is $1.25, one is $1.50! Why is that!?”

Me: “Oh, I’m sorry. Sometimes things get mis-marked by mistake. But the correct price is $1.25.”

Customer: “I don’t want any, just wanted to know WHY they were different!”

Manager: “Well we have several different pricers. Sometimes they just go off of memory or forget the latest update. I’m sorry for any confusion.”

Customer: “Ah, thank you! I think some of them need to go back to kindergarten, yeah?” *laughing, he gestures towards me*

Manager: *without laughing, stares, unmoving at the customer…*

Customer: *slowly stops laughing, gets uncomfortable and leaves*

Fabricated Prices

| KY, USA | Home Improvement, Money

(I get the following phone call:)

Me: “Thank you for calling [Store]. This is [My Name]. How can I help you today?”

Caller: *long pause* “Uh, do you sell fabric?”

Me: *wondering to myself what caller thought the fabric in the store’s name meant* “We certainly do.”

Caller: “Well, how much is it?”

Me: “It depends on the fabric. We have some as low as $1 a yard all the way up to $45-$50 a yard.”

Caller: “Oh, I can’t afford that much.” *click*

(Wish I could tell you that was an unusual call, but I get it several times a month. Maybe we are supposed to just give away the fabric from the fabric store that doesn’t stock fabric.)