• Raise A Broken Glass To That Employee
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  • August Theme Of The Month: Best. Customer. Ever!

    Category: Money

    Trying To Re-Coup The Coupon

    | Westland, MI, USA | At The Checkout, Crazy Requests, Money

    (I am working the return desk at a major department store. We offer a dollar-off coupon for every x amount the customer spends, to be used at a later date. If the customer returns products from the original purchase and the return brings the total under x amount, it makes the dollar off coupon void.)

    Me: “Okay, you are going to get $35.76 credited back to your Visa, and it will deactivate your [dollar off coupon].”

    Customer: “What do you mean, it will deactivate it?!”

    Me: “The coupon will no longer be valid. By returning these items, it drops your purchasing total below x amount, which was what you needed to earn the coupon.”

    Customer: “But I had PLANS for that [dollar off coupon]! I was going to buy my daughter new shoes!”

    Me: “I apologize for that, ma’am, but I cannot override the system. Once you return products and the total drops below x amount, the coupon is no longer valid.”

    Customer: “Well, I still have the coupon right here!” *waves the physical [dollar off coupon] in the air* “I’m not gonna give it to you, so I am just going to take it right up to the register and use it! HA!” *she actually laughed right in my face*

    Me: “Well, it actually deactivated electronically, not manually, so the cashier would see that it does not have any balance on it. You can—”

    Customer: “But, but… THAT’S NOT FAIR!”

    Me: “I’m sorry, ma’am, but if you would like, you can make another purchase, and if that purchase and your old purchase combine to equal more than x amount, I can issue you a new dollar off coupon.”

    Customer: “No, no, no! I shouldn’t have to spend more money. I already earned that dollar-off coupon when I made THIS purchase! You are just trying to rip us hard working people off so you can pocket more money! I was going to get my daughter shoes, so I guess you want my daughter to walk around barefoot, looking homeless, and catching some wild disease. You want my daughter to die!”

    (She storms off, exiting our store for the rest of the mall, still raving about how I want to kill her child.)

    Me: *to my coworker* “Well, if she needed shoes for her daughter that badly, maybe she shouldn’t be purchasing $70 worth of nail polish and fragrance.”

    (That customer called to complain to my manager, saying I “threatened the life of her and her child,” and chased her out of the store. Of course, my coworker vouched for me about the threats, but even my manager didn’t believe that I chased her out of the store!)

    The Price Is Fright

    | Dublin, Ireland | Food & Drink, Money, Movies & TV

    Customer: “I’ll have two medium popcorns, two cokes, and packet of sweets, please”.

    Me: “No problem, sir. That’ll be €20.”

    Customer: “Are you f****** serious?”

    Me: “I’m sorry?”

    Customer: “That price is ridiculous. I’m not paying that”

    Me: “That’s okay, sir. If you are unhappy with the prices there is a shop across the street.”

    Customer: “Do you know what you are? You’re a f****** criminal. How dare you charge those prices!”

    Me: “I’m sorry, sir, but I don’t make the prices.”

    Customer: *pauses for a moment* “Yeah, well… I don’t make the prices either.”

    Me: *completely confused* “So, would you like your items or should I put them back?”

    Customer: “Well, it seems I don’t have a choice. I guess I’ll have to buy them now. Oh, and I’ll also take a nachos.”

    That’s The Way The Cookie Repeatedly Crumbles

    | Pittsburgh, PA, USA | At The Checkout, Extra Stupid, Money

    (I’m a cashier at the local grocery store. Today I’m training a new employee on how to use the register. A woman comes up with a box of cookies. I scan it.)

    Woman: “No! The price on those is too high. Cancel it.”

    Me: “Okay.”

    (I cancel it.)

    Woman: “Scan it again.”

    Me: “Um, okay?”

    (I scan it again.)

    Woman: “No, the price is still too high. Cancel it.”

    Me: “Uh…”

    (I cancel it again.)

    Woman: “Scan it again.”

    Me: “Ma’am, the price isn’t going to change.”

    Woman: “You don’t know that!”

    (This goes on for several minutes to the point where I have to call a manager over to deal with. Eventually she leaves, without the cookies.)

    Trainee: “Did that really just happen?”

    Me: “Yup.”

    Trainee: “Is customer service always like this?”

    Me: “Yup.”

    Trainee: “I should get my stupidity vaccine updated, shouldn’t I?”

    Me: “Yup.”

    A Cent-less Amount

    | St. Clairsville, OH, USA | Crazy Requests, Money

    Customer: “How much is it to copy something?”

    Me: “Is it in color or black and white?”

    Customer: “Black and white.”

    Me: “It’s eleven cents.”

    Customer: “How much is it for two copies?”

    Me: “Twenty-two cents.”

    Customer: “How much is it for five copies?”

    Me: “Fifty-five cents.”

    Customer:” How much is it for 10 copies?”

    Me: “It’s still going to be eleven cents per copy.”

    Customer: “Well, is there a break in the price after so many copies?”

    Me: “Yes. After 1001 copies, the price goes down to ten cents a copy.”

    Customer: “Oh, no! I just need two copies!”

    In The Case Of Ulysses Versus Jackson:

    | MI, USA | At The Checkout, Liars & Scammers, Money

    (My father is the owner and I am back from college helping him during summer break. I am a 25-year-old male. A woman gets some things and pays with a $50 dollar bill and the man behind her waits patiently. The man then comes up pays for his things with a $20. I hand him his change.)

    Man: “Hey, I paid with a fifty! Where’s the rest of my change?”

    Me: “No, you didn’t. The change is correct.”

    Man: “You’re trying to rip me off! I paid with a f****** FIFTY!”

    (Knowing what he’s trying to pull and knowing my dad hates dealing with people like this, I open the till.)

    Me: “Nope, no fifty in here.”

    Man: “Y… Yes, there is! You’re trying to f****** rip me off!”

    Me: “I haven’t received a fifty all day. Now that I look closer I realize you paid with a ten dollar bill while your order was $15.90. I am going to need another 5.90 please.”

    (I put my hand out as if I am expecting money. He is completely thrown off at what I have done and gets flustered.)

    Man: “I… I want to see a manager NOW!”

    Me: “I am the owner’s son. If you don’t pay off the rest of your order I’m going to call the cops.”

    (I still have my hand out as if to take his money. The man steps back and looks around stammering to himself.)

    Man: “I paid with a $20 and you gave me the correct change.” *bolts out the door*

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