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  • Category: Liars & Scammers

    Ever come across a customer that has made you want to call the police? These ones pretty much ensure it. It goes way beyond the realms of shoplifting or threatening behavior. Some of these customers are too stupid even for those…

    Problem Exists Between Caller And Afterlife

    | USA | Extra Stupid, Liars & Scammers, Technology

    (I have been trying to help a customer solve a common and easily-fixed issue, but he has been arguing at every point, insisting that his computer is broken beyond repair and we owe him a new, free computer. This is despite the fact that he is several years out of his warranty, and I’ve already granted an exception to help him over the phone, because of the simplicity of the issue.)

    Me: “I know this process can sometimes be frustrating, sir, but if you can work with me just a few minutes more, then we’ll have your computer just the way you like it again.”

    Caller: “I don’t have time for this! You people broke my computer, and owe me a new one. I’m not going to jump through all these hoops just to have it break again tomorrow!”

    Me: “Sir, I understand, but—”

    Caller: “This is appalling customer service. You are refusing to grant me a very simple request. [Famous Founder of Company] will be very disappointed that I’m being treated like this!”

    Me: “Um, sir—”

    Caller: “I’m a close friend of his! In fact, we’re having lunch tomorrow—”

    Me: “Sir—”

    Caller: “I’m going to tell him all about this and you’re going to get fired!”

    Me: “Uh…”

    Caller: “Not so smug now, are you?”

    Me: “Sir, I regret to inform you, but [Founder] passed away a little over two years ago now.”

    Caller: “…”

    Me: “There was a film about it.”

    Caller: “…”

    Me: “I understand it’s painful, having to hear about your close friend from me, rather than the family, but I didn’t want you to be waiting for him at your lunch tomorrow.”

    Caller: *click*

    Putting Themselves Into A Sticky Spot

    | Bismarck, ND, USA | At The Checkout, Extra Stupid, Liars & Scammers, Theme Of The Month

    Customer: “I’d like to return this game.”

    (He hands me a sports title, which is several years old.)

    Me: “I’m sorry, sir, but we don’t accept open game returns, particularly games purchased at a competing store.”

    Customer: “I purchased the d*** thing here!”

    Me: “I’m afraid you didn’t. We don’t open games and put [competing company]‘s stickers on the cases.”

    Customer: “Well, why the f*** not?”

    Sticking It Out

    | MA, USA | At The Checkout, Criminal/Illegal, Liars & Scammers

    (It is the late 1990s. I’m a cashier for a major home improvement store. We have been taught how to spot the various tricks people might use to try to pay less for merchandise than the actual prices. One night, an assistant manager came up to me about 10 minutes before closing time, as I was the only register open.)

    Manager: “Keep your eyes open. We’ve got a customer who’s up to no good.”

    Me: “You think he’s trying to make a grab?”

    Manager: “Yeah, and he’s not exactly being subtle about it. I’ve been watching him roaming the aisles. Just be on your toes.”

    (A few minutes later, said customer approaches the registers. I call him over.)

    Me: “Evening, sir.”

    Customer: “Hi. Just this, please.”

    (He hands me a utility lamp that I scan. Just by looking at my monitor I can tell what he’s up to.)

    Me: “Wait. That can’t be right.”

    Customer: “No. It says $4.99, then that’s the price!”

    (The price is one thing, but the monitor shows that I’ve scanned in a $4.99 house plant from the garden area.)

    Me: “Sir, you’re buying a lamp, not a plant.”

    (A quick inspection confirms what I suspected, that he’s taken the UPC sticker off a lower priced item and covered the lamp’s UPC with it. His mistake was what he took the sticker from. I peel the sticker off and re-scan the lamp, showing the correct $24.95 price.)

    Customer: “No. You’ve got to let me have it for the other price you scanned in!”

    (During training, we were also told never to confront or accuse a suspected shoplifter, to leave that to a manager.)

    Me: “Sir, even though the wrong bar code wound up on this by some error, I have to charge you the right price for the right item.”

    Customer: *sighs* “Fine. I’ve got to go check something out. Be right back.”

    Me: “Okay, but we close in a few minutes.”

    Customer: “Yeah, fine. I’ll put this back….”

    (The whole time, I’ve had my hand on the lamp in case he tries to take it and run.)

    Me: “No, sir. That’s okay. I’ll take care of it.”

    (The customer goes back into the aisle. The assistant manager has been nearby watching the whole thing, and follows him, but passes by me first.)

    Manager: “Nice catch. I’ll make sure your supervisor hears about this one.”

    (Less than two minutes later, he’s ushering the customer to the exit.)

    Customer: “Man, I didn’t do anything!”

    Manager: “Yeah, ’cause I have a cashier who knows what he’s doing!”

    He’s Telling A Shaggy Dog Story

    | Los Angeles, CA, USA | Health & Body, Liars & Scammers, Pets & Animals, Top

    (I work for a major attorney service firm. Our job is to go out to businesses (usually medical) to copy records. I am a ‘stop setter,’ meaning that I set the appointments for our field agents. One of the field agents comes dashing into the office, his clothing disheveled, and panting.)

    Me: “What happened?!”

    Field Agent: “You wouldn’t believe it! I went to serve Doctor [Name] with a subpoena for records. I went to his home in Malibu, drove up the hill, and parked. Just as I got out of my convertible to go serve him, four huge Dobermans came charging around the corner and tried to kill me! I ran back, jumped into my car, zoomed down the hill and back here!”

    Me: “Okay. I’ll call him.”

    (I do just that.)

    Me: “Dr. [Name]. This is [My Name] from [Copy Service]. Our field agent says he went to your home to serve a subpoena for the records on [legal case] and—”

    Doctor: “Listen to me you dirty little s***! That field agent is LYING! My gate’s closed. NOBODY can get in. He was never chased by any dogs because I don’t HAVE any! I’m not home, so he couldn’t have found me. Besides, the dogs were TIED UP! I can see them right now from my WINDOW!”

    Needs To Clean Up Her Act

    | AK, USA | Bad Behavior, Family & Kids, Liars & Scammers, Top

    (A girl of about 12 starts to examine a table of pajamas that I had just folded a few minutes ago. At first I’m afraid that she’ll make a mess of everything but she does her best at folding the stuff that she unfolded. Soon her friend comes and looks at the pajamas. However, unlike the other girl, she doesn’t fold the stuff again and just throws the stuff she looks at back on the table.)

    Girl #1: “I, um, think the employees would like it if you folded the stuff instead of, um, setting it back unfolded.”

    Girl #2: “It’s their job. They get paid to do it so it’s not my problem.”

    Girl #1: *nervously* “Oh, er, but—”

    Girl #2: “Drop it! It’s their job. They should be thankful I’m leaving these unfolded! It gives them a job so they can earn money!”

    ([Girl #2] proceeds to take a stack of pajamas and throw them onto the table, causing many to fall. I’m about to interject when [Girl #1] speaks.)

    Girl #1: “So? Let’s say you have to clean the living room everyday, and your parents pay you for it.”

    Girl #2: “But—”

    Girl #1: “Shut up and listen! Let’s say you got it SPOTLESS and perfectly clean. And then your brother and his friend play video games for hours in there, spilling their snacks and leaving empty soda cans and wrappers everywhere. You don’t get paid extra to clean up that mess! And it would make you upset that you have to redo all that work! That’s what the employees probably feel like!”

    Girl #2: “Whatever, b****.”

    ([Girl #2] leaves. [Girl #1] one proceeds to start cleaning up the mess.)

    Me: “Don’t worry. I’ve got it. Thanks, though.”

    Girl #1: “Sorry about her. She’s a jerk.”

    Me: “It’s not a problem. I’ve had to pick up messes that are worse than this many times before.”

    (Later, I see [Girl #2] talking to her dad.)

    Girl #2: “And then she called me a b**** and walked off.”

    Dad: “Really? That’s odd for her behavior. I should have known better than to let you guys shop alone.”

    (Just then [Girl #1] walks up.)

    Girl #1: “My mom will be here to pick me up, so you don’t need to give me a ride home Mr. [Last Name].”

    Dad: “Is it true you called [Girl #2] a rude name?”

    Girl #1: “What? No!”

    Girl #2: *in fake tears* “Yeah. She, she yelled yelled at me, and called me rude names besides b****!”

    Dad: “Stop saying that. Now, [Girl #1], I’m telling your mom and we’ll discuss this later.”

    Girl #1: “But, I didn’t…”

    ([Girl #2] is smirking at [Girl #1] between her fake sobs. I step in.)

    Me: “Sir, I actually witnessed the event.”

    (As I explain the event to the dad, [Girl #1], who is on the verge of tears because of how upset she is, starts to feel better now that she has someone backing her up. [Girl #2] stops faking her tears and stops smirking.)

    Dad: “Thanks.” *turns to [Girl #1]* “I’m terribly sorry.” *turns to [Girl #2]* “What’s gotten into you? You’re in deep trouble now!”

    (I had to go, but I was happy to know that the younger girl didn’t get in trouble!)

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