Category: Liars & Scammers

Ever come across a customer that has made you want to call the police? These ones pretty much ensure it. It goes way beyond the realms of shoplifting or threatening behavior. Some of these customers are too stupid even for those…

Fire Sale Fail

, | Stettler, AB, Canada | Crazy Requests, Food & Drink, Liars & Scammers, Theme Of The Month

(We have a small electrical fire at our fast food restaurant. My fellow coworkers and I have just checked the building to make sure all the customers are out. Most of my coworkers have inhaled smoke and are being checked out by EMTs. I’m standing near the doors to keep customers out.)

Customer: “I ordered $40 worth of food. Why are you standing outside?”

Me: “I’m sorry, Ma’am, we’ve had a small electrical fire…”

(The building is clearly filled with smoke, visible through the windows that surround the restaurant.)

Customer: “Well, is my chicken ready? Someone can just go get it. I’ve already paid.”

Me: “You want someone to go into a burning building in order to get your chicken?”

Customer: “Yes!”

(Before I could respond my supervisor comes back from being checked out.)

Supervisor: “Ma’am, even if someone did get your chicken, it wouldn’t be safe to eat. It was in the warming tray right below where the smoke came pouring out of the roof.”

Customer: “THIS IS F****** RIDICULOUS! I’M A PAYING CUSTOMER AND I WANT MY CHICKEN!”

(I walk away and leave my supervisor to deal with the customer. Shortly after I see the supervisor run back in the building and come out with the customers refund. The customer rips the money out of her hand and storms off, nearly hitting an employee in the parking lot with her car.)

Supervisor: “I just refunded her $60 and told her she could have fresh chicken in the morning.”

Me: “Just so you know, she ripped you off. Her order only came to $42.50.”

Supervisor: “S***.”

(Thankfully, the damage was mostly in the electrical work and the restaurant was opened the next morning.)

Wrapped Your Hair Up In A Bun

| MN, USA | Food & Drink, Liars & Scammers, Spouses & Partners

(I work at a burger place that is known for their burgers but also for their frozen custard. A lady comes in with her husband who both seem to be in their late 30s. They order three separate orders: one order for her meal, which was just a burger and fries; another order of his meal that consisted of just a grilled sandwich; and the last order of two large blended frozen custard that both had some sort of candies mixed in. I’m doing my round of asking every customer how their nights are and how’s the food when I get to this customer.)

Me: “Hello! How are you two doing tonight?”

Customer: “We are actually not doing okay! My husband found a hair in his sandwich!”

Me: “Oh, I’m really sorry about that. Let me get you a new one of those!”

Customer: “While you’re at it, get me your manager over here right now! This is unacceptable!”

(I grab the sandwich to show the kitchen crew and to remake the sandwich and notice that the hair is blonde and all of us that are working are brunettes. I grab my manager to go talk to her and mention that I found blonde hair in it. All the while the husband still hasn’t said anything, which is odd considering it is his sandwich. I’m bringing out the remake of his sandwich and hear the rest of the argument between the blonde lady and my manager.)

Manager: “Was there anything wrong with your meal, ma’am?”

Customer: “Well, no.”

Manager: “Then, I’m sorry, ma’am. I cannot refund you for your meal. There was nothing wrong with it, especially considering you ate most of it. I also cannot refund you for either of your large desserts. Just because you leave a fifth of both your desserts un-eaten and claim that they tasted horrible and that’s why you didn’t finish it doesn’t mean you would get a refund. I wouldn’t have even taken another bite if it was as horrible as you described. I’m only allowed to refund the sandwich, even when I have a staff full of only brunettes.”

(As the blonde lady was about to say something, her husband speaks up.)

Husband: “No. I know what you’re thinking. We are leaving.”

(Her husband drags her out of the restaurant, taking his sandwich and leaving behind the refund.)

Husband: “That was ridiculous and a waste of time just so you could save a couple of bucks. I don’t know why you couldn’t have just used your burger and just let me eat mine in peace.”

Vacation Crime

| ME, USA | At The Checkout, Bad Behavior, Criminal/Illegal, Liars & Scammers, Technology

(I work for a computer repair shop which gets a lot of work orders from a big company because we’re nearby and are known for how fast we repair units. We also use receipts for orders that are being picked up by others.)

Customer: “Hey, I’m here to pick up a computer for [Supervisor].”

Me: “Do you have the repair receipt for their computer?”

Customer: “No, just use my ID.” *shows me work ID*

Me: “Unfortunately, sir, I’m not allowed to give you any computer without a receipt due to security reasons.”

Customer: *suddenly very angry* “Look! I’m an executive at [Big Company]. I can pick up as many computer orders as I want! Just shut up and do your **** job and give me [Supervisor]’s computer!”

Me: “I’m sorry, sir. But regardless of who you are, I cannot give you any computer without a receipt.”

(The door jingle goes off, meaning another customer has come into the shop.)

Customer: “That’s it! I’m gonna have your a** fired, you incompetent f***! I’ve never been treated so rudely!”

Me: “Well, I hate to repeat myself but again, we’re not allo—”.”

(At this point I notice a police officer and security guard from [Big Company] standing behind the man.)

Customer: *practically yelling at this point* “What?! Not allowed to give me [Supervisor]’s computer?! Well, I’ll –”

Police Officer: “Mr. [Customer]. You’re under arrest for attempted robbery.”

(The customer turns around to see the two men, and makes a break for the door only to be tackled in seconds and taken away by the police officer.)

Security Guard: “Can you believe that guy? He quit and threatened to steal [Supervisor]’s computer all because he didn’t get the vacation time he wanted.”

Getting Sick Of This Call

| BC, Canada | Crazy Requests, Health & Body, Liars & Scammers

(I work at a call centre for a rental company. We are open quite late so keep in mind that it’s around midnight at this point.)

Me: “Thank you for calling—”

Caller: “I insist that you rush through the call as I can’t hold the phone for extended periods due to medical reasons!”

Me: “Oh, okay. First I’ll need some information—”

Caller: “No, no! That’s a waste of time! I insist that you refund me right away. And if you don’t I’m going to sue you and the company for my injuries because you’re taking too long!”

(She also ‘had a seizure’ while on the call because my voice was too high pitched…)

Wifitis

| Overland Park, KS, USA | Extra Stupid, Liars & Scammers, Spouses & Partners, Technology

(I work at a busy computer and electronics store. A customer approaches me in the printer section.)

Customer: “I’d like to buy a wifi disabled printer.”

Me: “Ah, do you mean a wifi enabled printer?”

Customer: “No. I want to buy a printer but it can’t have wifi.”

(I acquiesce and spend some time showing her a few different lines, explaining what each can do. None of them are satisfactory, since any modern consumer-level printer with decent features has built in wifi. Sensing her frustration, I show her a newer model. She’s pretty much sold but I tell her wifi is built in but that she can disable it if she’s worried about security.)

Customer: “No no. It’s not about security. It doesn’t matter if it can be disabled. We can’t risk having wifi in the printer at all.”

Me: “Not to pry, but why is it so important that the printer doesn’t have built-in wifi?”

Customer: “My husband is very sensitive to wireless electronic signals. He gets extreme headaches when exposed to them even for a short period of time. That’s why he’s standing over there.” *points to a smiling man standing about twenty feet away*

Me: *sarcastically* “Oh, no!”

Customer: “What?!”

Me: “You might want to inform your husband that he’s been standing under the store’s main wireless access point for the past 20 minutes, being blasted with wifi signals 50 times stronger than any of these printers.”

(She ran to her husband, said something, and pointed up to the access point on the ceiling. I tried not to have a smug look on my face as the man suddenly feigned illness and they left abruptly.)

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