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  • Had It Up To Their Neck With Bad Customers
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  • April Themed Story Giveaway: Creepy Customers!
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    Category: Liars & Scammers

    Ever come across a customer that has made you want to call the police? These ones pretty much ensure it. It goes way beyond the realms of shoplifting or threatening behavior. Some of these customers are too stupid even for those…

    The Difference Between Father And Son

    | Los Angeles, CA, USA | At The Checkout, Family & Kids, Liars & Scammers

    (A customer comes into my video game store with his teenage son in tow.)

    Customer: “Hi, I bought this game yesterday. The guy who was here said that if I changed my mind, I could come back and exchange it for another game.”

    (I notice the game has not only been opened but actually played.)

    Me: “Okay, but you played this game.”

    Customer: “Yeah, so?”

    Me: “Well, usually exchanges are when the game hasn’t been played.”

    Customer: “Well, the guy yesterday didn’t say anything about that! I want to talk to the manager. He said I could just exchange it if we didn’t like it! I just want the other game.”

    Me: “Fine, just pick out the other game you wanted.”

    (The customer goes to shelf, pulls out the other game, and brings it back. I notice the game he’s returning is $15, while the other game is $20. I ring up the difference.)

    Me: “That will be $5.35, please.”

    Customer: “What? Why?”

    Me: “$5.35 is the difference plus tax between the two games. The game you bought yesterday is $15, while this game is $20. The difference is $5 plus tax.”

    Customer: “No! The guy yesterday didn’t say anything about paying MORE for exchanging the game!”

    (As the customer says this, his son looks down uncomfortably.)

    Me: “You can’t exchange a $15 item for a $20 item without paying the difference.”

    Customer: “I’m not paying extra! He said I could exchange this one for the other one! He didn’t say anything about paying more.”

    Me: “Sir, you can pay the $5 plus tax difference and take the new game, or you may keep the game you have already bought and played. Or, I can call mall security, and have you removed.”

    Customer: *hands over the cash and departs*

    Customer’s Son: “Sorry!”

    A Walk-In That Runs Out

    | NV, USA | Family & Kids, Health & Body, Liars & Scammers, Top

    (I work as a secretary in my husband’s practice. We don’t take walk-ins, and it’s clearly stated on the front door, but people still try to see him without an appointment. One day, someone comes in while my husband is out having lunch.)

    Walk-In: “Hi, can I see Dr. [Name]?”

    (I already suspect something, since my husband would never schedule appointments during his lunch break.)

    Me: “What time is your appointment?”

    Walk-In: “I don’t have one.”

    Me: “I’m sorry; we’re by appointment only.”

    Walk-In: “That’s okay; I’m his brother. He’s expecting me.”

    Me: “Really? He didn’t tell me anything of the sort.”

    Walk-In: “Well, you’re just a silly secretary. You don’t need to know that sort of thing. Can I go see him now?”

    Me: “You said you’re his brother?”

    Walk-In: “Yes!”

    Me: “Well, that’s funny. You don’t look the least bit like him.”

    Walk-In: “Everyone says that.”

    Me: “Really?”

    Walk-In: “Look, b****, I don’t have time for this. Just—”

    (At this point, my husband has returned from lunch and has just heard the walk-in’s slur.)

    My Husband: “Excuse me! Don’t speak to her that way.”

    (The walk-in turns around and looks my husband square in the face.)

    Walk-In: “Hey, mind your own business, moron. This doesn’t concern you, so butt out.”

    Me: “Actually, it does concern him. That’s the doctor.”

    (The walk-in goes white in the face. My husband crosses his arms.)

    My Husband: “And moreover, that’s my wife you’ve just insulted.”

    Me: *sweetly* “How did you say you were related, again?”

    Taking Account Of Your Actions

    | Newcastle, NSW, Australia | Liars & Scammers, Money, Top

    (I work in telephone banking for a major bank. In our system, we can see all of the customer’s call history, from wait time, last 20 calls, who the customer spoke to, and any notes left by previous bankers.)

    Me: “Hello and welcome to [Bank]; my name is [Name]. How can I help you today?”

    Customer: “Oh, thank f*** for that! Do you know how long I’ve been waiting? 35 f****** minutes! And all I wanted to do was check my balance on my credit card!”

    (I can clearly see the customer has waited a total of 25 seconds from the start of his call to speak to me.)

    Me: “I’m so sorry about any wait there, but you have come through fully identified, so thank you for putting in your customer number and access code. Now before I can—”

    Customer: “Now you just f****** wait a minute. I’ve been waiting 35 minutes to speak to you, and you aren’t even going to apologize for making me wait? What kind of f****** s*** customer service are you lot running there? Huh?”

    Me: “I’m sorry, sir; I did apologize for the wait that you experienced and I—”

    Customer: “Get your f****** manager now! I don’t have to deal with this! I demand compensation for my time and phone charges! Get your manager!”

    (I put the customer on hold and signal for a manager to take an escalated call. While I wait for my manager to arrive, I look at the customer history. I see that the customer has been with us for five years. He seems to call twice a year, and almost always demands to speak to a manager, repeatedly demanding compensation. He has been told by our relations department that they will not compensate him further because he has been given close to $2000 in refunded interest on his credit card over the five years. There is a special note from the head of the relations department simply saying ‘if customer threatens to close accounts, process request. Do not attempt win-back.’ I recap the call so far to my manager, and advise him about the notes from the relations department as well. Total wait for the caller has now been two minutes.)

    Manager: “Hello, sir, my name is [Name] and I’m a manager. How can I help?”

    Customer: “Well, hasn’t that taken you a f****** lifetime to answer?! I’m sick of this s***! I demand that I have interest repaid to my credit card or I’ll close all my accounts!”

    Manager: “Sir, I’m not going to be able to repay the interest for you, as you’ve already had close to $2000 refunded to you over the past—”

    Customer: “Well, then close my accounts! Close them now! If you can’t fulfill a simple request like that, f*** you and [Bank]! I’ll take my business elsewhere.”

    Manager: “Sir, just so I have it clear: you are formally requesting for me to close out your accounts with [Bank] right now?”

    Customer: “That’s what I f***** said; you people just—”

    Manager: “Okay, sir, as requested all your accounts are now closed. The amount you had owing on your credit card has been automatically paid from your everyday account, leaving you a balance of $52.16, which I’ll post out to you as a check. I’m sorry you’ve chosen to leave [Bank], but I hope you have a wonderful day.”

    Customer: “YOU CLOSED MY ACCOUNTS?! BUT I—”

    Manager: “You requested for them to be close on a recorded phone call where you were asked to confirm your wishes. You aren’t scamming anymore FREE money from [Bank].”

    Customer: “I…”

    Manager: “Hello?”

    Customer: *defeated* “I… err… I’ll… I’ll wait for my check.” *click*

    Liars & Scammers Themed Giveaway Roundup

    | Not Always Right | Liars & Scammers, Roundups

    Liars & Scammers Themed Giveaway Roundup! Here’s a final roundup of stories from last month’s themed giveaway!

    1. He’s The Best Actor Of The Bunch (3,379 thumbs up)
    2. Hasn’t Got A Leg To Stand On (2,068 thumbs up)
    3. Putting Your Son Into A Sweet Disposition (2,953 thumbs up)
    4. Some Like It Not Hot (2,521 thumbs up)
    5. Demanding Understanding (2,445 thumbs up)

    PS #1: check out our Extras section, with pictures, videos, and news galore!

    PS #2: Read more roundups here!

    Buy Him A Hot Slice Of Karma

    | MI, USA | Food & Drink, Health & Body, Liars & Scammers, Themed Giveaway

    (I have just gotten off my shift as a cashier, and am filling up my gas tank at a gas station right near my store before I head home. My jacket is covering up my uniform. A man approaches me in his car, telling me basically his whole life story about being in the military, just getting out of the hospital, not having eaten all day, and needing food to take his diabetic medication.)

    Man: “Would you be able to give me some food?”

    Me: “I’m sorry, sir, but I can’t.”

    Man: “Well, why the f*** not?!”

    Me: “Because, not even an hour ago, I saw you at my work, buying a full cart of groceries, and munching on a donut from our bakery. Unless you’ve eaten through all that food in so little time, I’m sure you’d be able to eat something with which to take your medication.”

    Man: “F*** YOU!”

    (As I go inside to buy myself something to drink, I see another poor generous soul buying him food, as well as filling his gas tank. I hope one day he gets what’s coming to him.)


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