October Theme Of The Month: Halloween!

Category: Liars & Scammers

Ever come across a customer that has made you want to call the police? These ones pretty much ensure it. It goes way beyond the realms of shoplifting or threatening behavior. Some of these customers are too stupid even for those…

Getting Owned By The Owner, Part 9

| Boston, MA, USA | Food & Drink, Liars & Scammers

(I own a small bakery/coffee shop in Boston. I have three bakers and one barista, as our customer quantity isn’t very high. It’s my barista’s day off, so a baker and I have been rotating between performing her duties and our own.)

Customer: *looks at menu* “Give me a large [smoothie], two cinnamon buns, and a loaf of bread.”

Baker #1: “Yes, sir. Anything else for you today?”

Customer: “Yeah, I want a…” *trails off*

Me: *pokes my head out of the kitchen door* “Sorry to interrupt, sir, but my baker is needed elsewhere. [Baker #1], [Baker #2] needs your help.”

Baker #1: “Okay.” *heads to kitchen*

Customer: “I want a specialty coffee with that.”

Me: “Of course, sir. Anything else?”

Customer: “No. And I’m the owner’s husband, so I get free food.”

Me: “I’m sorry, sir. I can’t do that.”

Customer: “What, b****? You’re not going to give me my food? What makes you so special, you little s***?”

Me: “Sir, I refuse to give you free food. You have no connection with the owner.”

Customer: “F*** you. I demand to see the manager.”

Me: “Of course, sir.”

(I go into the kitchen and send Baker #1 out. I hear the man curse some more and demand to see the owner. Baker #1 re-enters and tells me to go back out.)

Me: “Hello again, sir. I hear you wish to speak to the owner.”

(The man stuttered, turned red, and ran off without taking his food.)

Getting Owned By The Owner, Part 8
Getting Owned By The Owner, Part 7
Getting Owned By The Owner, Part 6

No ID-ea Who Is Serving You

| Lethbridge, AB, Canada | Criminal/Illegal, Liars & Scammers, Technology

(I am 17, working in a large department store located on one end of a strip mall. I’m covering a coworker’s break in the electronics department when two men come in and proceed to round up about $1000 worth of goods, including having me take a number of gaming systems out of their locked cases.)

Me: “All right, gentlemen, your total comes to [large amount]. How will you be paying today?”

Customer #1: “Credit.”

(He proceeds to hand me a card. This is about the time that writing ‘check ID’ on the signature strip of credit cards became popular, so I instinctively look at the back of the card as I’m about to swipe it through. That’s when I notice something amiss.)

Me: “Sir, I’m afraid I’m going to need to ask for some photo ID. It appears the signature strip of your card has been tampered with.”

Customer #1: “Whattya mean?!”

Me: “Well, someone has scratched out most of the strip, so there’s no signature on the card.”

Customer #2: “Oh yeah, that was… That was his kid. F***ing brat. Can’t you just run it through anyway?”

Me: “No, I’m sorry. Without a signature I’m required by law to check for ID.”

(Customer #1 proceeds to snatch the card out of my hand, grabs a pen off the counter, and sloppily writes in the name of the cardholder. At this point, I notice the card has an ethnic-sounding name on it, and the two men are very distinctly Caucasian.)

Me: *taking the basket of items off the counter and setting it behind the desk* “I’m sorry, sir, but since I have no way to prove that you are the cardholder, I can’t allow you to purchase anything here with that card.”

(The customers continue to mumble and protest, getting more and more antsy by the minute. They finally take the card and leave, calling me a ‘b****’ on the way out. I know I can’t legally keep the card, but I immediately call our Loss Prevention Officer, who follows them outside. The police are eventually called, and they confiscate the basket of goods for fingerprinting. I go on about my evening. Later that same evening:)

Coworker: “[My Name], there’s a call for you on line one. It’s your sister.”

(This is a little strange, as my sister works in the electronics store at the other end of the strip mall, and will usually just walk down to talk to me if she needs anything.)

Me: “Hello?”

Sister: “Hey, did you happen to get some a**holes trying to use a stolen credit card tonight?”

Me: “Oh, God, did he get you guys, too? Yeah, I even remember the name on the card.”

Sister: “Oh, yeah, we got them. Guess who their cashier was?”

Me: “…You?”

Sister: “Nope… [Name of the cardholder]. He works in the appliance section. They tried to use his own stolen card on him!”

(Apparently, the man whose card they stole and one of the store managers held the guys until the cops arrived. Crime doesn’t pay, kids.)

Going Whacko Over A Taco

, | Florence, KY, USA | At The Checkout, Food & Drink, Liars & Scammers

(I am working in the drive-thru, when a customer who is always missing food pulls up to the window.)

Me: “Your total is [total].”

Customer: “Can I have some sauce, too?”

Me: “Yeah, no problem.”

(That’s when I recognized him. I repeat his order and make sure there is absolutely nothing wrong and he agrees with me. I quadruple check the bag and show all the employee’s so everyone knows he got all his food. I even take a picture. He comes back in five minutes later.)

Me: “I’m sorry, sir, is there a problem?”

Customer: “Yeah, I didn’t get my taco.”

Me: “I’m sorry, sir, but the taco was in the bag when I gave it to you.”

Customer: “Well, it’s not in there now.”

Me: “I’m sorry, sir, but when I handed you the food it was in there.”

Customer: “Well, where is it then? Cause it’s not in there.”

(He proceeds to show me the bag.)

Me: “I’m sorry, sir, but you must have taken it out because it was in there when I handed it to you.”

Customer: “Okay. Okay. I’ve seen you walking around, man. I’ll find you.”

(He really just threatened me. Like, wow. So I show him the picture.)

Customer: “…That’s not my food.”

Me: “Sorry, sir, it was. I just took it a couple minutes ago right before I gave you your food.”

Customer: *silence*

Me: “Now do you want to threaten me again, or do you want to leave?”

(He left.)

Urine Real Trouble

| VA, USA | Bad Behavior, Books & Reading, Liars & Scammers

(One of my jobs at the library is to bill people who damage library books. Three children’s books have been urinated on and reek. As we’ve had problems in the past with people claiming that the library fabricates damages for money, I put my gloves on and snap some pictures of the pee-soaked books. The next day, the customer comes in.)

Customer: “Your coworker says I can’t check out any more books until I pay my fines. Why the heck do I have fines?”

Me: “You returned three of our books damaged with urine and are responsible for replacing those items.”

Customer: *angrily* “I did no such thing! They were just fine when I returned them!”

Me: “Here, let me show you what we found in our book drop.”

(Shows customer pictures of damage as customer gets more agitated with each picture.)

Me: “They are damaged and you are responsible for paying for them.”

Customer: “They were just fine when I put them in your book drop!”

Me: “Are you saying that one of my staff peed on your library books?”


| Austin, TX, USA | Liars & Scammers, Technology

(I work at a home improvement store, specifically in the appliances department. I get a call from a customer who has me look up an order of hers. Note: it’s currently December 2014.)

Customer: “I really want to get this dryer fixed, but I can’t remember when I bought it exactly.”

Me: *reading purged order* “Okay, ma’am… Looks like you bought it in September of last year, so the manufacturer’s warranty is expired.”

Customer: “Oh, shoot. Oh! Did I buy an extended warranty?”

Me: *scrolls through order again* “No, ma’am, you didn’t.”

Customer: “Oh… What if I go to another [Company I work for] store and don’t tell them anything and buy the extended warranty?”

Me: *pauses* “Well, you only have 90 days from date of purchase to buy the extended warranty, ma’am.”

Customer: *with serious disappointment* “Oh, so they’re all smart, then?”

Me: “…”

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