November Theme Of The Month: Black Friday!

Category: Liars & Scammers

Ever come across a customer that has made you want to call the police? These ones pretty much ensure it. It goes way beyond the realms of shoplifting or threatening behavior. Some of these customers are too stupid even for those…

Refilled With Lies

| OK, USA | Bad Behavior, Food & Drink, Liars & Scammers

(I work in a diner-style restaurant. I wait on a couple mid-afternoon, during the slower part of the day, when there’s not much staff on. Everything seems normal, and since it isn’t busy, it is easy to keep a close eye on their needs, refill drinks, bring the food right out, and so on. I have side-work to do, but it is all things to be done in the front, like straightening up the area where we dish up soup and salad. This is right in front of the pass-through to the kitchen, so I am basically in sight the whole time. I have asked them a couple of times if everything is all right, and have been assured that it was. When they come to the register to pay, the manager on duty is manning the register.)

Manager: “Afternoon, folks. Was everything all right with your meal?”

Customer: “No! Our waitress was horrible. She was always in the back, and we didn’t get refills on our drinks, and our food sat in the window for about 15 minutes before she finally came out and brought it to us!”

Manager: “I’m sorry to hear that; that doesn’t sound like her. Let me just verify that with the cook, and I’ll be happy to comp that for you.”

Manager: *to cook* “Hey, [Cook], I gotta cheeseburger with fries and an open-face beef with mash. These guys say [My Name] let it sit in the window and dry out. How long was the order up here?”

Cook: *with a snort* “How about… zero seconds? She was straightening the salad station when I said she was up, and I put the plates right in her hands. They literally didn’t even touch the window.”

Manager: *to customers* “Folks, my cook says they didn’t sit at all, much less 15 minutes, so I’m not going to be able to comp these for you after all. That’ll be [amount], please.”

Customer: “Are you going to take his word over mine?”

Manager: “Yes, I am!”

Customer: “Are you calling me a liar?”

Manager: “Well, since I caught you in a lie about this, and I can see from here that your glasses on the table are still half full, so either you didn’t need a refill or you did get one when you said you didn’t. I suppose that would also be a yes. Yes, I am.”

(The customer fumes, but tosses a $20 down, and gets his change.)

Customer: “I can’t believe this place. We are NEVER coming here again!”

Manager: “Promises, promises.”

Didn’t Do Their Homework

| Orlando, FL, USA | Family & Kids, Liars & Scammers

(This particular theme park allows free admittance for children under two. We get parents coming up to the entrance all the time saying their three-year-old is two. A guest strolls up to me with their obviously 11-year-old son.)

Me: “Hello there, how are you today?”

Guest: *doesn’t answer and proceeds to present only his ticket media*

Me: “And does the child have a ticket?”

Guest: “No, he’s only two.”

Me: *to guest* “Sir, he is clearly not two years old.”

Guest: “Oh, yeah? Go ahead and ask him!

Me: “You mean I have permission to ask your son how old he is?”

Guest: *with a smart-alecky attitude* “Yes, go ahead. See what he tells you.”

Me: *smiles to child guest* “Son, do you like getting homework?”

Child Guest: “No, I hate homework.”

Me: *to adult guest* “Sir, two-year-old children don’t get homework. He needs a ticket and there is the ticket purchasing counter over there.”

Scammed Out Of Trans-cendentals

| USA | Criminal/Illegal, Hotels & Lodging, Liars & Scammers, Money

(I’m working at a hotel for the first time by myself late at night. A strange-looking customer walks in. I assume she’s a woman by her dress and heels she wears.)

Strange Customer: *in a strangely deep voice* “Hello, I’d like a room, if you don’t mind… here’s my ID and credit card.”

(She hands them to me. I run it through.)

Me: “Sorry, it’s declined.”

Strange Customer: *strangely unsurprised* “Oh, I’ve been using it all day; probably I’m at my limit! Let me call my bank.”

(She makes a phone call that I can’t hear. I sense something amiss, and quickly photocopy her ID. She turns back to me.)

Strange Customer: “My bank says it’s all right now.”

Me: *running it again* “It still says declined.”

Strange Customer: “Oh, no sweetie, all you have to do is put in this code…”

(She says a code and baffled, I type it in, doubting it will work. To my shock, it does, and the credit card goes through.)

Me: “Okay… well. Here’s your keys and sign the reg card…”

(I give her back the card and ID, and she saunters off. I think nothing of it until the next week, when a police officer comes by.)

Officer: “Yes I need to talk to you about this guy.” *holds up photocopy of ID*

Me: “Oh yeah… I remember… wait a minute, ‘he’?”

Officer: “Yes. Did he have a disguise?”

Me: “Yes, he was dressed as a woman!”

My Boss: “Come on, [My Name] that is clearly a man in the picture!”

Me: “I know, I just thought that he was a really ugly woman…”

Act Of Misdirection

| Toronto, ON, Canada | Liars & Scammers, Movies & TV

(I am volunteering and have been assigned to a small cinema for a South African film where the director is appearing. My job is to guard the seats reserved for VIPs.)

Customer: “Listen, do I really have to sit in these seats so far back?”

Me: “Sorry, but these are reserved for VIP personnel only. However, if there are still free seats when the movie starts, then we can see about seating you here.”

Customer: “Look, the director of the film gave me tickets himself!” *folds arms for dramatic effect and looks sternly at me*

Me: “Err… isn’t the director a woman?”

(The customer quickly looks nervous and drains of colour. They scuttle back to their seat quickly.)

Owning The Conversation

| USA | At The Checkout, Family & Kids, Liars & Scammers

(The customer is in her early 20s.)

Customer: “Why can’t you sell me what I want?”

Me: “Because we ran out of muffins.”

Customer: “That’s not good enough. Make some more.”

Me: “We cannot do that as we’re closing in an hour. You can come in tomorrow”.

Customer: “I’m the owner’s daughter. Call him.”

(The original owner is a 60 year old man who has just transferred his business to one of his daughters. He has a second daughter, Sarah, who I never met and don’t know what she looks like.)

Me: “You mean the last owner?”

Customer: “No, the current one.”

Me: “Then it’s not possible.”

Customer: “What are you talking about?”

Me: “Well, the current owner is 27 years old.”

Customer: “Oh, then I’m her sister.”

Me: “You’re Sarah?”

Customer: “Who?”

Me: “Okay, I don’t think so. You’re not related. Come back tomorrow for muffins.”

Customer: “D***. This worked at one store at least. That was a year ago..”

Me: “…”