October Theme Of The Month: Halloween!

Category: Liars & Scammers

Ever come across a customer that has made you want to call the police? These ones pretty much ensure it. It goes way beyond the realms of shoplifting or threatening behavior. Some of these customers are too stupid even for those…

Losing Brownie Points

| Baton Rouge, LA, USA | Food & Drink, Liars & Scammers

(I’m working at the register when a lady storms in with a bag of food.)

Customer: “I just got this food here and it’s cold and awful! I can’t believe you sold it to me! This is gross!”

Me: “Oh, I apologize. May I have the bag?”

(When I open it, I find a box of chicken nuggets, a container of fries, and a brownie. This catches my attention because we did sell brownies – but only up until about three months prior to this encounter. I have no idea how she would have one of our brownies, but I know she definitely didn’t get one that day! My manager is right next to me, so I tilt the bag towards her.)

Me: “[Manager], this customer says she got this food from us just now, and it’s not good.”

Manager: *catches sight of brownie and raises an eyebrow* “Ma’am, do you have your receipt?”

Customer: “No! But I just got this! You need to replace it!”

Manager: “Ma’am, I apologize for the inconvenience, but we have not sold brownies for months. There is no way you received this today.”

Customer: “Yes, I did! I demand you give me fresh food!”

Manager: “I can’t do that, ma’am. However, I can take down your information and pass it on to our operator. He may be able to do something for you.”

(The customer tried again, but my manager was insistent, and the lady finally gave in and left. When we put her information in the system, we found five other complaints from her in the past month, all about cold food! I’m just still confused as to how she could possibly have had the brownie… Did she forget a bag of food under her car seat or something?)

Splitting Hairs Over The Price

| New Zealand | Food & Drink, Liars & Scammers

(A customer at my cafe comes up to the counter, scone in hand, looking angry.)

Customer: “There is a hair in my scone. I want a refund.”

Me: “I’m so sorry for that. Let me sort that out for you.”

(I return a minute later, apologizing again and giving her a refund. As she walks off several staff members look at the hair, which is sitting in the jam she spread herself, not baked in, and could only have come from her head.)

Coworker: “She was complaining about the price earlier when ordering.”

(As it turned out, she had complained but bought the scone anyway, had her fill, then placed her own hair in the jam before asking for her refund.)

Not Kidding About That Discount

| Vienna, Austria | Family & Kids, Liars & Scammers

(We have a really convoluted system of discounts based on age and group size. People rarely ask for the right ticket, so we ask follow-up questions.)

Customer: “Hello, I’d like one family ticket: two adults and two children.”

Me: “Sure, how old are the children?”

Customer: “22 and 24.”

Trying To Get Bread Without Any Dough

| Australia | Food & Drink, Liars & Scammers

(I am alone at the tills of the bakery I work at. A friendly looking middle-aged lady comes up to me and I smile and greet her.)

Me: “Hi! ”

Customer: “Hello.”

Me: “What can I do for you today?”

Customer: “Well, I’ve just been down at the [Bakery franchise] store in my local mall and they were telling me you have a coupon deal to get a free loaf.”

Me: *thinking she wants more details* “Yes, that’s absolutely right; we do have that deal. All you have to do is buy six tarts—”

Customer: “Oh, no, they already told me about it there. I’d just like to get it, please.”

Me: “No problem. Please give me a moment to find it. I haven’t had the chance to put one of these through yet.”

(I start quickly looking through the copious buttons on our till. The customer looks a little frustrated but waits for me to find it.)

Me: “There we are! So all I need now is your coupon and I can go box your tarts and slice up your loaf for you.”

Customer: “Oh, I don’t have a coupon with me.”

(I’m a little a loss here after the conversation we’d just had, and I’m thinking perhaps I’d misunderstood her intentions.)

Me: “Well, we will have that deal right up to Christmas so whenever you want to come and grab it we can help you out.”

Customer: “Oh, but I want it today.”

Me: *wishing I wasn’t the only person out front* “Well, I’m sorry, but I can’t put the sale through without a coupon.”

Customer: “It’s okay, though. I have it in my car.”

Me: “Oh that’s all right, then. I’d be happy to slice your loaf for you while you go and get it.”

Customer: *looking suddenly very irritated* “I don’t want to go all the way back to my car! It’s all the way on the other side of the mall. I don’t have time for that. Can’t you just give me the deal?”

Me: “I’m very sorry, but without the coupon you can’t get the loaf for free.” *trying to diffuse the tension* “However, there is still a price reduction when you buy those two items together so it still comes in a bit cheaper.”

Customer: “I don’t understand why you won’t give me the loaf?!”

(I start trying to explain to her the basics of how a coupon works but she cuts me off.)

Customer: “Why should I have to show you my coupon?! I should just have to say that I have it.”

Me: “But that way everyone could just claim that they had one and get out products for free.”

Customer: “But it’s in my car!”

Me: “And again I will be happy to collect your items and keep them here while you go and grab your coupon.”

(She looks at me furiously for a minute as if I’m being the unreasonable one.)

Customer: “Fine! I’ll go and get it all the way in my car!”

(She stormed off with her trolley. Strangely enough, that customer did not return with her coupon that day. So either she was just trying to wrangle a free loaf of bread from me or she seriously needed to learn how a coupon works.)

No Will For A Refill

| MO, USA | At The Checkout, Food & Drink, Liars & Scammers

(I’m currently at the register because the manager on shift doesn’t like to be up there all day. I normally don’t mind too much, and he’ll put someone else on if I’m just not feeling it. It is getting late and we have several customers in the store when the manager comes up and leans in close, which is always a sign that he’s talking about a customer.)

Manager: *whispering* “There’s a man in a baseball cap with a frozen refill in a mug and he’s going to say it’s ice.”

(After he says that he gets off the register to return to the store and I wait for the man in question. After a couple of minutes a man fitting the description comes up with a fifty two ounce mug and says it is an ice refill.)

Me: “My manager just told me that that is a frozen refill.”

Man: *getting grumpy* “No, it’s ice.”

Me: “If it’s ice, could you open it and show me?”

Man: “Fine, just take it!”

(He shoved the mug at me, luckily not knocking it off the counter, before he stormed out of the store. I double-checked that, yes, the mug was filled with one of our frozen drinks. A few minutes later my manager came back up and told me that the man saw him and threatened ‘to get him.’ All of this over a dollar-something refill that we caught him trying to filch.)

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