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    Category: Liars & Scammers

    Ever come across a customer that has made you want to call the police? These ones pretty much ensure it. It goes way beyond the realms of shoplifting or threatening behavior. Some of these customers are too stupid even for those…

    No Shame In The Blame Game

    | Boston, MA, USA | Bad Behavior, Family & Kids, Liars & Scammers, Wild & Unruly

    (We sell candles and during sales usually make a mountain out of our left over stock on a display table. A young girl around age 10 has picked up one of the candles from the group, sniffed it and put it back down and began to walk away. Suddenly a loud crash sounds and several candles on the other side of the table fall to the floor. A woman had just picked up a candle and is standing in front of the fallen candles.)

    Woman: “I didn’t do it! It was that kid’s fault!”

    Kid: “What? The candles fell on your side of the table.”

    Woman: “Shut up you little brat! I saw you knock over those candles! You should be ashamed of yourself! This is why kids should not be allowed in public. Where is your mother!?”

    (Having witnessed the ordeal, I walk over and chime in.)

    Me: “Ma’am, she wasn’t touching the candles when they fell, and you are holding the same scent of candle that is on the floor.”

    Woman: “This is what is wrong with kids today! They are so sheltered! They have no idea how to take responsibility for their actions! How will they function in the real world?” *looks to the little girl* “You are in for a nasty shock when mommy and daddy are no longer around, brat!”

    (The whole store is watching in silence. My manager walks over.)

    Manager: “Ma’am I am going to have to ask you to pay for the items you smashed or leave the store.”

    Woman: *dumbfounded* “I am a loyal, paying customer. You can’t treat me this way! You are only making me pay because this brat doesn’t have any money. I will never shop here again!”

    Manager: “Good. Now leave. We’re a family-friendly establishment.”

    Woman: “Children are ruining society!” *storms out*

    (The little girl seemed a little upset but was not crying and said she was okay. Another customer bought her a nice perfume and body lotion set and our manager gave her one of our rubber ducks!)

    Seasonings Greetings

    | Canada | Food & Drink, Liars & Scammers, Top

    (It’s Christmas time, and I am tasked with handing out free bags of popcorn to shoppers.)

    Manager: “Hey, I just got a complaint from a customer that this batch was too salty. Maybe cut it back a bit, then customers who want more salt can add it themselves.”

    Me: “Sure, not a problem!”

    (A couple batches later of adding barely any salt, an angry customer approaches me.)

    Customer: “What the f*** is this?!”

    Me: “Pardon?”

    Customer: “What, is there a shortage on salt or are you just being cheap?!”

    Me: “I’m sorry about that, but some customers don’t like much salt on their popcorn, and it’s easier to add more than it is to remove it after the fact. If you’d like more salt you’re welcome to add more.”

    Customer: “This is f***ing bulls***! I shouldn’t have to add my own f***ing salt to my popcorn! I pay good money here!”

    (Thankfully, my manager overhears this and walks up.)

    Manager: *to the customer* “What money? You came to me earlier and complained the free popcorn you got was too salty. I asked my associate to cut back while you loitered around the store for half an hour, picked up another free bag only to complain again!”

    Customer: *turns red and leaves*

    Miss Management (Not Mrs)

    | AZ, USA | At The Checkout, Bad Behavior, Liars & Scammers, Money, Top

    (A couple comes up to my checkout with a large amount of sporting goods.)

    Me: “Wow, looks like someone’s getting all their holiday shopping taken care of. Your total is [over $200].”

    Customer: “Ugh, no, it isn’t. My husband here is a manager with your company, so we get the employee discount.”

    Me: “Okay…” *leans over to the paging system* “Manager to register two, please.”

    Customer: *surprised* “Why did you just call a manager?”

    Me: “Because you said you and your husband were getting the employee discount.”

    Customer: “Oh, what, and you don’t believe me? You think my husband can’t be a manager because we’re [race], is that it?!”

    Me: “Huh? What are you talking about?”

    Customer: “I’m talking about you calling the manager on us because you’re a f***ing racist. I’ll have you know we drive a BMW and have a lot more money than anyone here, especially a minimum wage nobody like you!”

    (She goes on verbally attacking me, insulting my appearance, and just sounding generally crazy. Her husband is quietly standing behind her looking very nervous, but puts a restraining hand on her when she threatens to come behind the counter and teach me a lesson. At some point, the manager I paged approaches the counter.)

    Manager: “Hey, how come you called?”

    Customer: “Are you the manager? I have a complaint! Your employee here is a racist and should be fired for discrimination!”

    Manager: “What happened?”

    Customer: “Little-Miss-Hair-In-Her-Face over here called a manager when I told her my husband was getting the employee discount. We shop here all the time and we’ve never been treated with such disrespect.”

    Manager: “Okay. Well, we can give you a discount once we get this cleared up.”

    Customer: *shoots a smug nasty look at me*

    Manager: “So, since you shop here all the time and work for our company, of course you know that in order to get checked out with an employee discount a store manager has to enter his number and authorization code. Now, I just need his employee number and you’re set.”

    Customer: “…What?”

    Manager: “The employee identification number, we all have one in our system. He does have one, right?”

    Customer: “When I said he worked here, I was just kidding. But she called a manager because she’s a racist!”

    Manager: “No, you weren’t kidding. You were trying to scam her. She called me because she was following the procedure to prevent people like you from getting away with it. I’m voiding your transaction. Please leave.”

    Customer: “Oh, yeah? We’ll go to the news! Once everyone hears how racist this place is your store will be shut down!”

    (The customer’s husband, who has been frozen in silence up until this point, suddenly speaks up.)

    Husband: “No, you absolutely will not. You’ve already embarrassed us enough and dragged me into your bull****. Don’t even think about dragging me onto TV! I like this store. Now how am I supposed to show my face here? It’s bad enough to have a crazy, meana** girlfriend who lies like she breathes, but every time I take you out I’m lucky if the cops don’t get called. Now get in my crappy Volvo everyone can see from the window. I’m taking you home!”

    (Just as the customer’s ‘husband’ said, he was not only not an employee, but he wasn’t even married to her. He came back to the store a few days later and apologized for her behavior, and told us he had dumped her that evening. Because he was so nice about it my manager told him he wasn’t banned, and when the guy tried to purchase some of the items he’d been trying to pick up the last time my manager gave him a small discount.)

    Can’t Make The Lie Stick

    | Gainesville, FL, USA | Liars & Scammers, Money

    Customer: “Is this book on sale?”

    Me: “No, sir. It doesn’t have a discount sticker, so it’s not on any of our sales.”

    Customer: “But I found it on a display where every other book had a sticker!”

    Me: “Which display? If you show me, I’ll look at the sign and see if we made a mistake.”

    Customer: “Um. I don’t know. Over there somewhere. But don’t you think it’s misleading if every other book has a sticker except this one?”

    Me: “Again, if you show me the display, I’ll figure out if you can get a discount.”

    (The customer finally leads me to the display, looking defeated. Turns out he was making that face because he knew he was lying. The display contained 25 titles: 8 of them had a discount sticker of some kind. I’m bad at math, but even I know 8 out of 25 and 24 out of 25 isn’t the same thing. And no, he did not get a discount.)

    DVDishonesty

    | Ardmore, OK, USA | Family & Kids, Liars & Scammers

    (I am working the self checkouts. A family has just voided an item off their ticket and I come over to see what’s up. They consist of a mother, a father, and a 6- or 7-year-old boy. They are of Hispanic descent and seem to speak primarily Spanish.)

    Me: “Hi, is anything wrong?”

    Mother: “This movie is ringing up for $16-something, but we got it out of the $5 bin.”

    Little Boy: “Wait, no we didn’t! We got it off the shelf!”

    (The mother hits the little boy admonishingly, says something in Spanish, and then hurries off. The father, however, lingers behind.)

    Father: “I’m so sorry!” *leaves*


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