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  • September Theme Of The Month: Overheard!

    Category: Liars & Scammers

    Ever come across a customer that has made you want to call the police? These ones pretty much ensure it. It goes way beyond the realms of shoplifting or threatening behavior. Some of these customers are too stupid even for those…

    No ID, No Idea, Part 14

    | Baltimore, MD, USA | Liars & Scammers, Theme Of The Month, Underaged

    (I am a volunteer bartender at a big music festival. We are required to check everyone’s ID upon ordering a drink. It’s now late into the festival, and customers are already pretty drunk.)

    Customer: “Can I get a beer?”

    Me: “Yes, can I see some ID?”

    Customer: *as he’s pulling out his ID* “Okay, but it’s fake!”

    Me: “Excuse me?”

    Customer: “Yeah, it’s fake. Will you still serve me?”

    Me: “Absolutely not!”

    Customer: *shoves ID in my face* “Does it look fake!?”

    Me: “You just told me your ID is fake. I cannot serve you.”

    Customer: “Fine! I’ll go over here!” *moves a foot over to the next bartender’s line*

    Me: “I will tell them not to serve you.”

    Customer: “Seriously!? WHAT THE H***! I JUST WANT SOME ALCOHOL!”

    (At this point the bar manager has witnessed what has transpired.)

    Manager: *to customer* “GET THE F*** OUT OF HERE AND DON’T COME BACK, OR I’LL CALL THE COPS!”

    No ID, No Idea, Part 13
    No ID, No Idea, Part 12
    No ID, No Idea, Part 11
    No ID, No Idea, Part 10
    No ID, No Idea, Part 9

    The Customer Has Been Tagged

    | USA | Liars & Scammers, Theme Of The Month

    (I work at a big retail chain where I am working the self checkout. A customer comes over to the self checkout with an arm full of shirts. As she walks over, I see her pull all of the tags off and slip them into her purse. She then waves me over.)

    Guest: “Miss, these shirts don’t have any tags. I’ve seen them on the sales table for $2 each.”

    Me: “Okay, I will call the fashion department and ask them if they have a $2 sale.”

    Guest: *face goes pale* “No, it’s $2 off, believe me.”

    Me: “…or the price tags could be in your purse.”

    Guest: “F*** you!” *throws shirts on the ground and storms away*

    Coworker: “What happened?”

    (I tell my coworker the story and he laughs.)

    Coworker: “Oh yeah, she comes in here all the time and does it. Most of the time she bullies or screams until she gets her way, or gets kicked out. I can’t believe you had the guts to say that.”

    Not Even A Nugget Of Truth

    | Tyler, TX, USA | Food & Drink, Liars & Scammers, Theme Of The Month

    (I am the only manager at a fast food restaurant on a night that is known for being slammed. We are short staffed, so I’ve been picking up the slack in many different parts of the store. I am trying to bag the 50 orders on the boards when the phone rings and is quickly handed to me by my coworker.)

    Coworker: “She needs to speak with a manager.”

    Me: “This is the manager; how may I serve you?”

    Customer: “Yes, I was in your drive through earlier for lunch and I got the nugget meal. I drove all the way back to work and when I bit into my nugget red juice came out! I could tell they were all raw. Now I have to go ALL DAY without eating anything. I want my money back!”

    Me: “Yes, ma’am, I am very sorry you had this experience and can understand why you’re upset. I will personally speak with our kitchen manager to ensure the proper procedures are being used and I will be more than happy to replace your entire meal with any meal on the menu.”

    Customer: “No, I don’t want anything else. I want my money back. I drove all the way there because I wanted to eat your food but I can assure you that I will not be eating at your restaurant again. You can’t even cook the food properly. DON’T YOU CARE ABOUT GETTING PEOPLE SICK?”

    Me: “Ma’am, I can assure you that food safety is most important at our restaurant. I am unable to give you a cash refund without the food present. I can give you a gift card for the price of your meal, or I can replace your meal with any other meal on the menu.”

    Customer: “I wont accept another meal! Do whatever you need to do to get me my money back, or I’ll go to the city and they’ll get it back. As a matter of fact, you owe me reimbursement for the gas it took for me to drive there and back only to get this s*** food!”

    (I get her information, and tell her I will have to leave a message for my supervisor, and that he would get back to her as soon as possible. She remains unsatisfied with my response and hangs up on me mid-sentence. First of all, every batch of nuggets is cooked at a specific temperature for a set time period every time they are cooked. Secondly, if there were some crazy incident where the nuggets did not get cooked thoroughly then we should expect that more than one customer would have experienced this issue as well. Finally, with the increasing addition to her list of demands and very detailed story and threats, I have the suspicion that she may be trying to scam me. After the phone call ends, I text my supervisor.)

    Me: “I told her I would speak to you and give you her information but she wants and cash refund and gas money.”

    Supervisor: “If she brings me back a raw nugget I will be happy to refund her meal.”

    Me: “She said she wouldn’t be back for days so I told her she probably shouldn’t keep them that long.”

    Supervisor: “Of course! And paying for her gas? Total scam. Thank you for playing. Come again.”

    Aging Badly

    | Exeter, England, UK | Family & Kids, Liars & Scammers, Movies & TV, Theme Of The Month

    (I work in a cinema. One evening on my break, I see my husband’s 13-year-old cousin hanging around outside. I have a feeling that she’s trying to get into a 15-rated film, so when I go back on shift, I tell everybody else I know she’s under 15. She eventually goes to my manager’s till, so I go over.)

    Me: “Don’t sell her a ticket to Silent Hill. She’s my husband’s cousin; I know she’s 13.”

    Manager: “Okay, thanks.”

    (My cousin approaches. She doesn’t seem to recognize me.)

    Cousin: “I’d like tickets for Silent Hill, please.”

    Manager: “I’m afraid you cannot get a ticket for the film. You are not over 15.”

    Cousin: “What the f***?! I’m f****** 15; don’t f****** listen to her! What the f*** does she know? I want to watch the f****** film!”

    Manager: “You’re not old enough to watch it; we know you’re not. Can you move to the side, so I can serve someone else?”

    Cousin: “F*** you! You don’t know s***! I’m watching the f****** film!”

    (My manager goes to my cousin’s friends, who are waiting to the side.)

    Manager: “I’m happy for you guys to watch the film; you’ve got your ID with you, so it’s fine. Your friend can’t watch the film because she’s not old enough.” *to my husband’s cousin* “I’m asking you to leave, and to stop swearing.”

    Cousin: “I’m not f****** swearing!”

    Manager: “Or I can call the police to have you removed? Choice is yours.”

    (She hasn’t stepped foot in the cinema since. That Christmas, she came round to my husband’s parents’ house while we were there. As soon as she saw me, she practically fled the room, because the penny finally dropped!)

    The Real Government Would Take Your Money

    | AL, USA | Criminal/Illegal, Liars & Scammers, Theme Of The Month

    (I work at a federal airport operations center, answering the phones.)

    Me: “This is the TSA Coordination Center for [Airport]. How may I help you?”

    Caller: “This is the federal government calling to tell you that you’ve won a $5000 dollar grant.”

    Me: “The federal government?”

    Caller: “Yes, you’ve won a $5000 dollar grant!”

    Me: “This is the TSA coordination center; a government operated center. Who is this? What’s a good call-back number?”

    Caller: *hangs up*

    (The phone line for the next number in sequence starts ringing. Guess who it was?)

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