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    Category: Liars & Scammers

    Ever come across a customer that has made you want to call the police? These ones pretty much ensure it. It goes way beyond the realms of shoplifting or threatening behavior. Some of these customers are too stupid even for those…

    Lying Is All Relative(s)

    | NC, USA | At The Checkout, Family & Kids, Liars & Scammers, Money, Top

    (I am working in my father’s cafe. A customer orders a substantial amount of food.)

    Me: “Okay. That will be $36.19 please.”

    Customer: “Oh, no. I’m the owner’s brother, so I get all of my food half price.”

    Me: “Um, okay. That will still be $36.19, sir.”

    Customer: “Excuse me! Do you know who I am!? Now ring my order up right, or I’ll get your purple-haired a** fired!”

    Me: “Okay, give me moment.”

    (I turn around to the grill line, where my father is cooking.)

    Me: “Hey, daddy! This guy says he’s my uncle, and if I don’t give him a discount you’ll fire my purple-haired a**. What should I do?”

    (I have never seen someone run out of a restaurant so fast in my life!)

    The Scam Doesn’t Fit The Bill

    | Waterville, OH, USA | At The Checkout, Liars & Scammers, Money

    (I’m working the counter during the breakfast shift. The customer pays with a $10 bill. I hand back the change.)

    Customer #1: “You shorted me $10; I gave you a $20!”

    Customer #2: “You did. I saw him; he paid with a $20.”

    Me: “Okay, let me check; just one moment.”

    (I go and grab the manager’s keys to open the drawer. I’m already suspicious, since Customer #2 was so quick to speak up. I pull out the entire cash drawer and shelf.)

    Me: “There aren’t any $20s in here.”

    (I hold up the shelf were we usually put the $20 bills, to show them it’s empty.)

    Customer #1: “Um, never mind…”

    (After they leave, it dawns on me that the manager had just moments before emptied my drawer of $20s. Thank goodness for that!)

    Too Much Black Coffee Puts You In The Red

    | AZ, USA | Food & Drink, Liars & Scammers

    (Because we get such a large volume of customers, we make large urns of regular coffee out in the dining area. This is so customers don’t need to come to us for refills, and we can focus on the espresso orders. It is early in the morning, before we get many people; an elderly man walks in.)

    Me: “Good morning, what can I get you, sir?”

    Customer: *snaps* “Hellooooo?! I want a stupid cup of coffee. Gimme a decaf!”

    Me: “Alright, would you like a large or a small?”

    Customer: “Well, I get free refills, don’t I?! I can just pay for a small and drink as much as I want, right?”

    (I am a little shocked at his frank dishonesty.)

    Me: “Yes, sir, we leave the pots accessible to the customers on good faith. It operates on an honor system; technically there is no rule to prevent you from taking advantage of that.”

    (He pays a little over a dollar for his mug, then takes a seat. It is still pretty slow, so we haven’t sold much coffee. In about 45 minutes he storms up to the counter.)

    Customer: “What the h*** is it with you people? Your decaf is empty! And all the milk and cream is empty now, too!”

    Me: “Wow. We had a fresh urn put out less than an hour ago, and we’ve had hardly any customers beside you. I wonder how it could be empty already?”

    Customer: “Well you said I could drink as much as I wanted!”

    Me: “You managed to drink that much?!”

    (I turn to my manager.)

    Me: “How much coffee do those things hold?”

    Manager: “The standard is thirty cups.”

    Customer: “I paid my freaking dollar for bottomless coffee, and I want my money’s worth!”

    Manager: “Sir, I believe you’ve had your money’s worth and then some. When you abuse the free refill system, we end up not having any coffee for customers who actually compensate us, and it cuts into our profits. I don’t know how you could possibly have room for more, but I think it’s time to cut you off.”

    Customer: “My dollar pays all of your salaries! Without people like me, you would go out of business!”

    Manager: “If all our customers took advantage like you, we wouldn’t be able to cover our overhead. You drank several times the value what you paid for, so we’ve only lost money on this transaction.”

    Customer: “It’s people like you who are ruining the economy! Thanks for the crappy service!”

    (He storms out.)

    Me: “Wow. I’d say he needs to switch to decaf, but apparently that’s not working out for him.”

    Short-Change Con Falls Short Of Change

    | CA, USA | At The Checkout, Criminal/Illegal, Liars & Scammers, Money, Top

    (I’m working the register. A customer comes to the register with three ice creams.)

    Me: “So, is this it for you today?”

    Customer: “Yes, sir.”

    Me: “Alright your total is $12.75.”

    (The customer hands me a $20 bill. I hand him his change.)

    Customer: “Where’s the rest of my change?”

    Me: “I gave you your change already, sir.”

    Customer: “No, you didn’t! I gave you a $100 bill. You’re shorting me $80!”

    Me: “Sir, I can assure you that you paid with a $20 bill.”

    Customer: “No you can’t, because I paid with a $100 bill! How can they let an incompetent dip-s*** like you handle money? This is a disgrace.”

    Me: “Sir, the only disgrace here is you. For starters, company policy states that we can not accept bills larger than $50. If you did give me a $100 bill, I would refuse it and ask for a smaller bill. On top of all that, the $20 you gave me is still on the counter right next to the register.”

    (The customer goes silent, and quietly exits the store. He has not been seen at our store since.)

    She Nose What You’re Planning

    | UK | Awesome Customers, Family & Kids, Liars & Scammers, Theme Of The Month, Top

    (I am supervising the changing rooms. A woman calls out from a locked cubicle.)

    Woman: “Excuse me! My daughter’s having a nosebleed in here; could you get me a tissue?”

    Me: “I don’t have one on me, I’m afraid. Wait a moment; I’ll see if my colleague can bring you one.”

    (I call out and wave to my colleague, but she’s busy and doesn’t see me.)

    Woman: “Excuse me! I need one now! It’s your job to help me, so do your job and go get me a tissue!”

    Me: “I’m not allowed to leave the changing rooms unattended. I’m trying to get one for you; just one moment…”

    Woman: “That’s not good enough! I need one now! Do your job!”

    (An older lady in another cubicle starts speaking loudly.)

    Older Lady: “It’s not her job to look after your daughter. She clearly doesn’t have any tissue, so just go to the toilets yourself. She obviously can’t leave the room while there are people in here; for all she knows, you could be a shoplifter who’s just trying to distract her!”

    (A few seconds later, the angry woman emerges from her cubicle. She throws all the clothes she was trying on at me, then storms out of the shop with her suspiciously blood-free daughter. I thank the older lady when she comes out, and congratulate her on being so worldly-wise!)

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