Not Always Right on Facebook Not Always Right on Twitter Not Always Right Unfiltered on Tumblr
Featured Story:
  • God Loves Little Girls Who Stand Up For Others
    (2,532 thumbs up)
  • October Theme Of The Month: Coupon Complications!
    Submit your story today!

    Category: Liars & Scammers

    Ever come across a customer that has made you want to call the police? These ones pretty much ensure it. It goes way beyond the realms of shoplifting or threatening behavior. Some of these customers are too stupid even for those…

    The Cake Buyer Is A Lie

    | MI, USA | Food & Drink, Liars & Scammers, Money

    (I work in the deli right beside the bakery. I witness an exchange between a customer and the bakery supervisor.)

    Customer: “Excuse me, I need to pick up a cake order. It should be under [name].”

    Supervisor: “Sure, let me go get it.”

    (She goes into the cooler to retrieve the cake, and brings it out to the customer.)

    Supervisor: “Okay, ma’am. Here it is.”

    Customer: “Oh, by the way, I already paid for the cake when I ordered it. So I can just walk out with it, right?”

    Supervisor: “Well, I don’t see a receipt with your order slip ma’am. Do you happen to have one with you? We usually ask for the receipt to be returned to us so that we know you paid for it.”

    Customer: “No! No one told me that I had to do that! But I already paid for it!”

    Supervisor: “I’m sorry, ma’am, but everyone who works here knows that we always ask for a receipt to be returned to us. If you don’t have a receipt, I’m afraid you’re going to have to pay for this now.”

    Customer: “I told you that I already paid for this cake!”

    (The customer waves a slip of paper in the air.)

    Customer: “I HAVE THIS! I HAVE THIS!”

    Supervisor: “Ma’am, that paper you’re waving around just means we took your order. It does not mean that you paid for it.”

    Customer: “I HAVE THIS! I HAVE THIS! IT SHOULD BE GOOD ENOUGH!”

    Supervisor: “That slip of paper just means you placed an order with us. It doesn’t prove that you already paid for your cake. Anyone who places an order with us could bring that slip of paper back, lie and say they already paid for their order. I’m not saying that’s what you’re doing, but I can’t just let you leave with this cake without proof of purchasing it.”

    Customer: *leaves in a huff without the cake*

    Related:
    The Cake Is A Lie, Part 4
    The Cake Is A Lie, Part 3
    The Cake Is A Lie, Part 2

    Modern Scammers Work Double Time

    , | WI, USA | Food & Drink, Liars & Scammers

    (I’m a crew member at a fast food joint, while my uncle is the general manager at a sit down restaurant across the street. I’m working drive thru.)

    Customer: “Hi, I just came through a few minutes ago, and my burger was all wrong, plus my fries were cold.”

    Me: “I’m sorry about that. Just come up to the window, and we’ll get it all fixed up.”

    (She pulls up, and I don’t recognize her at all. I don’t see a bag from us in her car either.)

    Customer: “I also didn’t get my soda either.”

    (Now I know she’s lying, because I’ve been in drive thru all day, and I never poured an extra soda. My manager just says screw it and give her what she wants. After I got off, I went up to my uncle’s restaurant to sit and chat. I tell him about the woman.)

    Me: “I would have noticed someone wearing fleece pants in this heat!”

    Uncle: “Uh… I’m pretty sure she came here.

    Me: “WHAT!”

    Uncle: “This lady came in. She was wearing fleece pants and a college sweatshirt. I see her looking at a menu. I speak up, and she says her salad was wrong and her wings were cold. I don’t recognize her from before. I ask for a receipt, and she doesn’t have one. I ask what kind of salad and what kind of wings. She looks at the menu for a few more minutes. I just wanted to get her out because we had big orders in the kitchen. So she got about $25 out of me.”

    Me: “You did better than me! She got $7 from us! Did you forget her soda?”

    Uncle: “YES! Yes, we did!”

    The Long Hold Time Of The Law

    | England, UK | Criminal/Illegal, Liars & Scammers

    Me: “Good morning, [company name]. How may I help you?”

    Customer: “I’ve been waiting to speak to you all afternoon.”

    Me: “I’m sorry for your wait; we’ve been really busy today.”

    Customer: “I’ve been waiting for 60 minutes!”

    (I can see our call queue, and I know that the longest wait anyone’s had all day is about eight minutes.)

    Me: “As I’ve said, we’ve been unexpectedly busy. I’m really sorry about that. How may I help you?”

    Customer: “I want compensation for having to wait for so long. You’re victimizing me. You can’t get away with treating people like this!”

    Me: “Sir, everyone is in the same position. Unfortunately, you’ve called us during a busy time. If we have more calls than staff at any one time, some of our customers need to wait until someone’s available to handle their call.”

    Customer: “But I’m not just one of your customers. Don’t you know who I am?”

    Me: “No, sir, you haven’t provided me with any of your details for me to try to help you today.”

    Customer: “You can’t get away with this. I know about these things. I know! I’m going to the government! This is illegal!”

    Me: “It’s not illegal for us to be busy, sir.”

    Customer: *hangs up*

    Body Language Lost In Translation

    | OR, USA | At The Checkout, Bad Behavior, Bigotry, Liars & Scammers, Top

    (One of our new employees is dealing with a customer who is clearly angry, and is being physically aggressive and threatening. We are on the verge of calling security, but we can see that our new employee is still very calm. We hit the button when we see the customer lunge at her, despite the fact that she doesn’t react at all, and just stares at him. I run over to see what’s wrong.)

    Me: “Hi there, I’m the manager. Is there a problem I can help with?”

    Customer: “This white b**** won’t give me the sale price!”

    (The customer waves a sale leaflet from one of our competitors in my face.)

    New Employee: *still very calm* “I tried to tell him that isn’t our flyer, and we don’t even have that item, but he doesn’t seem interested in hearing that.”

    Customer: “Don’t lie to me, you b****! You just don’t want me to get this great price!”

    New Employee: “Sir, I have two things to say. Firstly, that flyer is from last year—”

    Customer: “How the f*** do you know?!”

    New Employee: “Because, it’s for a summer sale, and it is currently February. Second, if we had that item at a great price and you wanted it but could not find it, I would do my best to track it down in-store for you. If we didn’t have it here, I would call other stores for you. The simple truth is that we don’t carry that particular item.”

    Customer: “How the f*** do you know?”

    New Employee: “Because, sir, it’s an adult novelty, and this is a children’s clothing store.”

    (Security arrives and escorts the customer out of the store.)

    Me: “I don’t know how you were able to stay so calm! You almost sounded bored! I don’t think your expression changed the entire time!”

    New Employee: “Oh, I have a lot of trouble with body language. I figured out a long time ago that when I get confused, it’s better not to respond at all, because usually I laugh and it makes them angry.”

    (She’s now one of our area supervisors, and is actually better at handling the rare aggressive customer we get than our security team. This is because, apparently, a person who can’t be intimidated makes people uncomfortable.)

    A Gruel-ing Customer, Part 2

    | OR, USA | Food & Drink, Liars & Scammers, Money

    (I am the supervisor on duty at a soup and sandwich shop. It is in the evening, so we are very slow. I am counting down one of the tills, while my coworker is ringing up a customer. The customer completes his order, and it is handed out to him a few minutes later.)

    Customer: *to my co-worker* “Um, miss, I ordered soup, and there is no soup in here.”

    (My coworker pulls up the receipt to double-check, though we both know he did not order any soup.)

    Coworker: “I apologize; you did not order the soup. However, I can have it out to you in just a moment. I’ll add it to your sandwich so you will only have to pay the combo price of one dollar for it.”

    Customer: “I don’t have enough money for that. I think I should get it free.”

    (My coworker glances at me awkwardly, so I decide to step in.)

    Me: “Sir, she is just adding on the amount you would have paid had you included the soup in your first order. If you order a sandwich, soup is just a dollar extra. So she is only charging you what you would have been charged in the first place.”

    Customer: “I understand that, but it wasn’t in my first order so I shouldn’t have to pay for it. Plus I don’t have enough to pay for it.”

    Me: “Sir, I was standing here for your entire order. No one else has ordered since you. While I understand it was a simple mistake, you did not order soup. However, we are not charging you full price which would be $2.50 for a cup of soup; we are charging you a dollar. So to be fair, you are still getting the same deal you would have gotten.”

    Customer: “Right. But I only have the $7.50 for the sandwich.”

    Me: “…so no matter what, you wouldn’t have been able to afford the soup?”

    Customer: “Right. But you didn’t include it in the first order, so I want it free.”

    Me: “But if you had ordered it in your first order, you wouldn’t have been able to afford it. We would not have been able to include it anyway.”

    Customer: “Look. This isn’t hard. I just want the soup for free.”

    Me: “I’m just supposed to give you soup free because you can’t afford it?”

    Customer: “Will it help if I tell you my friend is sick, and she really wants this soup?”

    Me: “Not at this point, sorry.”

    Customer: “Fine, whatever…”

    Related:
    A Gruel-ing Customer

    Page 26/55First...2425262728...Last