Category: Liars & Scammers

Ever come across a customer that has made you want to call the police? These ones pretty much ensure it. It goes way beyond the realms of shoplifting or threatening behavior. Some of these customers are too stupid even for those…

Outside Food, Inside Job

| Manville, NJ, USA | Food & Drink, Liars & Scammers, Movies & TV, Theme Of The Month

(It’s a busy night and, like almost every movie theater, we have a policy of no outside food or drinks. I’m ushering/taking tickets when a customer comes up to me with a large drink from another store. On busy nights the managers are always walking about and keeping a sharp eye on the lobby.)

Me: “I’m sorry, ma’am; you can’t bring that in. You have to finish it in the lobby or throw it out.”

Customer: “But it’s tea. I’m sick.”

Me: “I’m sorry, but I still can’t let you in with it.”

Customer: “Says who?”

(I point to the sign in front of me.)

Me: “It’s our policy.”

Customer: “Well, I talked to the manager, and he said it was okay that I can bring it in.”

(My manager, who is right behind me, suddenly turns around.)

Manager: “Hi, I’m the manager. It’s nice to meet you.”

(The customer looks shocked, goes silent, throws the tea out, and ignores me when I let her in.)

Honesty Is A Gift, Part 2

| Newtown, PA, USA | At The Checkout, Liars & Scammers, Theme Of The Month

(A customer comes into the store to use a store credit. Our store always issues store credits in the form of a gift card.)

Customer: “I’d like to purchase this with my store credit.”

(The customer hands me the receipt only.)

Me: “I’m sorry, ma’am, but I would need the gift card that was issued you when you received your store credit.”

Customer: “Oh no, that’s okay. The cashier said that I only had to bring in the receipt.”

(I look carefully at the receipt to read the cashier name, because I would need to know which cashier successfully issued a store credit WITHOUT doing it properly, since the computer makes it fool proof.)

Me: “No, ma’am, see, that’s a lie because I was the one that issued you your credit. Our cash registers make it physically impossible to give you a credit without that gift card…”

Related:
Honesty Is A Gift

Doing A Disservice To Service With A Smile

| UK | Bizarre, Liars & Scammers

(I work in a call center that directs calls to local benefits offices. It’s a dull job, but I try to keep positive when I greet people on the phone.)

Me: “Good morning, [Job Center] national switchboard, [Name] speaking; how can I help?”

Caller: “You sound very happy.”

Me: “Well, yes, it’s a nice day today! How can I help?”

Caller: “No one at [Job Center] is happy. You can’t be at [Job Center]! You must be a scam!”

(The caller hangs up.)

Me: “…what just happened?”

Totally Trashed The Place

, | Tallahassee, FL, USA | Extra Stupid, Food & Drink, Liars & Scammers, Theme Of The Month

(I am busy cleaning the dining area. I have just removed a full trash bin from its holder, leaving the door to said holder wide open. This is to signal that there is no trash can there, so customers should try another one. As I start carrying the bin to the back, I hear the sound of a tray, disposable plates, and various sauces hitting the floor. I turn around to see a customer has tossed their trash into the empty space where the bin used to be, making a mess on the floor. The customer immediately looks at me like a kid that was caught stealing cookies.)

Customer: “The nerve of some people, making such messes like this! Shame on whoever did this!”

(The customer quickly leaves. Another customer who has seen the exchange starts laughing.)

Other Customer: “Kinda makes you lose your faith in humanity, doesn’t it?”

Me: *sighs* “Welcome to customer service, where everything is your fault and the reason doesn’t matter.”

One Good Scam Deserves Another

| Auckland, New Zealand | Liars & Scammers, Theme Of The Month

(I own a small coffee shop in the central business district of Auckland. It is surrounded by offices, and so our clientele are typically professional types. I am approached at the counter by a confident, well-dressed customer in a casual suit.)

Customer: “Can you help me? I’ve locked myself out of my car, and my wife has gone off shopping. My wallet is in the car. I wonder if you could let me have a sandwich and coffee until she gets back?”

Me: “Sure! What would you like?”

(I proceed to serve him. He thanks me profusely and gives me his business card. The bill is no more than $12. After an hour or so, he gets up to leave and approaches me on the way out.)

Customer: “Thanks so much! I’ll meet my wife, get into the car and come back and settle up.”

Me: “No worries!”

(The customer never returns. The sum involved was small, so I did not really care, but after a few days I sent a gentle text message reminder to the number on the business card. I thought maybe he forgot and could pay me next time he was in town. It turns out that the business card was not his. He had approached someone in the car park and given them the ‘locked out of car’ story and apologetically asked to borrow $10 to get home. He had also insisted that the good Samaritan who had given him the $10 also give him a business card so he could ‘get the money back to him.’ The guy tells me he thought it was a bit odd that the customer was so keen to get the card. After hearing this, I was both surprised and a little impressed at the fraudster’s boldness and ingenuity, but did not envy him. What a terrible way to choose to live: scamming people a few dollars at a time.)

Page 25/63First...2324252627...Last