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    Category: Liars & Scammers

    Ever come across a customer that has made you want to call the police? These ones pretty much ensure it. It goes way beyond the realms of shoplifting or threatening behavior. Some of these customers are too stupid even for those…

    October Themed Story Giveaway: Liars & Scammers!

    | Not Always Right | Announcements, Liars & Scammers, Theme Of The Month
    Want to win a Not Always Right t-shirt?
    Enter Not Always Right’s October Themed Story Giveaway:
    Liars & Scammers!

    Entering is as easy as 1-2-3:

    1. Submit a funny or interesting story about lying & scamming customers.
    2. Enter your email address in the form to qualify.
    3. All posted stories will be entered in a drawing to win a free t-shirt gift certificate, to use in the official Not Always Right shop!

    PS: Congratulations to a lucky reader for winning September’s Themed Story Giveaway, which featured stories about Young Customers. The winning submission: Veteran Veterinarian (1400 thumbs up).

    PS #2: winners will be announced the first Wednesday of every month. Next free t-shirt gift certificate: Wednesday, November 6!

    Convicted By His Convictions

    | Amsterdam, The Netherlands | Hotels & Lodging, Liars & Scammers, Religion, Rude & Risque, Top

    (I work in a five-star hotel in Amsterdam. It is standard policy that guests give their credit card number upon check-in, or a cash deposit if they do not have a credit card. If they use up a lot of their credit, sometimes reception has to contact the guest for an extra cash deposit. We notice on a Saturday that a guest has completely spent his deposit on watching pay TV of a certain explicit nature. My coworker rings the guest in his room with the request that he should come down to reception to give us more cash.)

    Coworker: *to me* “Well, that did not go down very well. He says he did not spend any of his deposit, and he is coming down to reception to see the bill after he is finished praying.”

    (At that moment, the elevator door opens and man in full Jewish prayer garb steps out.)

    Guest: “I have just been called about my bill, and I would like to see it.”

    Coworker: “Sure, I have already printed it out. As you can see, you have watched TV here, here and here, and that is why your balance is so low.”

    Guest: “There is no way I watched that filth! Look at me! Do I look like a man who would watch that sort of shocking thing? I don’t understand that a hotel would subject its guests to that kind of immoral muck in the first place. I don’t want anything to do with that! God-fearing people like I should be protected from accidentally zapping to those kinds of channels.”

    Coworker: “Well, sir, you did not accidentally zap to that channel. You have to type your room number to activate this program. After five minutes, you get a message on screen that you have to start paying now, and type in the room number again. Then the system asks you to press the confirm button. You cannot do all that by accident. Furthermore, I can see in the records that you watched this channel on three different days for more than two hours at a time. This indicates to me that you have watched a full movie on all these occasions, so I am not satisfied that you accidentally landed on this channel for a few seconds.”

    (The guest throws a few banknotes in my coworker’s face and marches off.)

    Me: *to coworker* “I have a feeling this is not the end of it”.

    (At that moment, the phone rings, and I can see the guest’s room number in the display.)

    Me: *to coworker* “It’s your friend from the pay TV room; you’d better take this call.”

    Coworker: *on the phone to the guest* “Yes, sir, you told me that you could not understand that a hotel would subject its guests to that kind of immoral muck in the first place, that you did not want anything to do with that, and that God-fearing people like you should be protected from accidentally zapping to that kind of channels. So I put the child lock on so that you did not have to be subjected to the filth anymore. Have a nice day…”

    Honest About His Scam

    | IL, USA | At The Checkout, Family & Kids, Liars & Scammers, Money, Theme Of The Month

    (An eight-year-old boy has been pulling the same scam about three days a week for almost a month. He comes to the checkout with a few items and is always around $2 short. He freezes like a deer in headlights when asked if he would like to put an item back or go get more money. He’s gotten the act down so well, almost every time another customer feels bad for him and offers him the $2.)

    Me: “Okay, the total is $12.12.”

    Child: “I only have a $10.”

    Me: “Do you want to put this back?” *holds up item* “It’s $2.19, so then you’d have enough.”

    Child: “Ummmm. I don’t know. My mom needs it. She said to get these six things.”

    Me: “You can go home and get the $2.12. I’ll hold these things here and you can come back to me and pay.”

    Child: “Ummmm… I don’t…”

    (Just then, a customer behind him speaks up.)

    Customer: “I’ll give it to him.”

    Me: “No. He does this all the time. We aren’t allowing other customers to pay anymore.”

    Customer: “It’s just $2.”

    Me: “Right, but he’s probably made $100 this month doing this same thing. We won’t allow any other customers to cover his groceries.” *turns to child* “You’ll need to go home and ask your mom what she wants you to do.”

    (About 10 minutes later, the boy returns. I figure the boy has been pocketing the money, but it turns out he hasn’t.)

    Child: “My mom said to get the money from another customer. She says they always give it to me, and why can’t I get someone to give it to me this time?”

    Some People Never Change

    | UK | At The Checkout, Criminal/Illegal, Liars & Scammers, Money

    (I’m on my first shift at a new grocery store job as a cashier. The store isn’t very busy, and things have been running quite smoothly. A middle-aged customer and her teenage daughter approach my register. I ring her up and bag her items.)

    Me: “That will be £8.90, please.”

    (While smiling sweetly at me, she hands me £10. I give her the appropriate change and receipt.)

    Woman: “Um, excuse me, trainee, but I handed you a £20 note.”

    Me: “Oh, I’m very sorry, I’ll just check that for you.”

    (During the transaction, I had opened only the register to put her £10 inside. Due to store policy, all £20 notes have to be put in a security box under the register. Therefore, no £20 notes are in the register at all. I apologize, and explain this to her. She is all the while still smiling sweetly.)

    Woman: “No, stupid girl, it was definitely a 20, wasn’t it?” *turns to her daughter*

    Daughter: “Yeah, I saw it.”

    Me: “I’m very sorry, but there is absolutely no physical £20 note in my cash register. Please, feel free to look.”

    (She leans over and looks, then withdraws, still smiling.)

    Woman: “Well, you must have just pocketed it while I wasn’t looking. Let’s not drag this out, honey. I’m not leaving until I get my change.”

    (At this point, I call over my supervisor to help me deal with the situation. The woman explains her stance and I tell him exactly what I informed the customer. My supervisor explains that he would be more than happy to review security footage if she suspects theft. At this point her smile seems to disintegrate.)

    Woman: “I really don’t have the time for this nonsense. If my hard-earned money means so much to that tramp then she can keep it.”

    (The woman finally picks up her bag and leaves, her daughter following briskly, but not before telling me to ‘get a life.’ My supervisor leans in and speaks in a low voice.)

    Supervisor: “Don’t worry about her. The girl she was with does the same thing whenever there’s a new face on a register. Now I see where she gets it from.”

    Fraud-ian Slip

    , | Phoenix, AZ, USA | Criminal/Illegal, Liars & Scammers, Top

    (I work in a call center as a fraud specialist. It is not uncommon to get calls from people trying to contest escort or porn charges as fraud when they’re really not.)

    Caller: “I have a charge on here for over five grand. I didn’t charge that; it’s fraud.”

    Me: “I’m sorry to hear that; I can help with that.”

    (I pull up the charge, and see another charge for a tow truck and parking ticket in the same state the other charges was made.)

    Me: “I see here that the charge is for an escort service, the physical card was present, as well. You have not been traveling, is that correct?”

    Caller: “That’s right, and I have my credit card too.”

    Me: “Sir, thank you for the information. Please hold while I get more information on this merchant.”

    (While the caller is holding, I call the merchant directly. I already know he’s lying, but I have to prove it without calling him a liar. The merchant was not at all surprised, and was delighted to provide me with a copy of his driver’s license, imprint of the card with signature on the sales draft. Not only that, but they even give me the name and room number of the hotel he stayed in when he used their escort service.)

    Me: “Sir, thank you for holding. I found out more about the charge. But I want to go over your last valid charges. Did you recently get a ticket or paid for towing service?”

    Caller: “Yeah, that charge is okay.”

    Me: “Sir, that charge shows the card was swiped, which means you were in that state, right?”

    Caller: “Uh… yeah…”

    Me: “And did you stay at [hotel], room 2058?”

    Caller: “Yeah…”

    Me: “Sir, I contacted the merchant and they verified all of your information, and even offered to send a copy of your driver’s license, and signature. It’s because of that we can’t accept this charge as fraud.”

    Caller: “So what am I supposed to do?”

    Me: “Don’t worry, sir; you still have options. You may still be able to dispute the charge as a billing dispute in the event that you didn’t receive any products or services, or the services were not as agreed upon, or you can contact the merchant directly. Were you not satisfied with the services you received?”

    Caller: *click*

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