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    Category: Liars & Scammers

    Ever come across a customer that has made you want to call the police? These ones pretty much ensure it. It goes way beyond the realms of shoplifting or threatening behavior. Some of these customers are too stupid even for those…

    No ID, No Idea, Part 13

    | Drexel Hill, PA, USA | Liars & Scammers, Theme Of The Month

    (I have recently been hired at a pharmacy a few towns over from mine. It’s my second day as cashier, when a teen girl comes to my register. I’m 22 and wearing a name tag.)

    Customer: “Hi, I’d like a pack of [brand] cigarettes please.”

    Me: “No problem, I just need to see your ID.”

    Customer: “Oh, well it’s at my house and I don’t have time to run back and get it. Can’t you let me go this time?”

    Me: “Sorry, it’s not worth my job.”

    Customer: “But you know me!”

    Me: “I can’t say that I do.”

    Customer: “Dude, [my name], we go to high school together.”

    Me: “Oh really? What high school do you go to?”

    Customer: “[Local High School]. We totally have English together.”

    Me: “Yeah, no. First of all I went to [Rival High School]. Second, I was in AP English, the scores of which I used to go to [University], which I just graduated from. So no, I don’t know you. Show me ID or move along.”

    Customer: “You suck.”

    (She leaves and asks the next few visibly older customers to buy her cigarettes. No one buys them, and one even threatens to call the cops if she doesn’t leave!)

    Related:
    No ID, No Idea, Part 12
    No ID, No Idea, Part 11
    No ID, No Idea, Part 10
    No ID, No Idea, Part 9

    Refunder Blunder, Part 2

    | NY, USA | Liars & Scammers, Money, Theme Of The Month

    (My coworker and I are relatively new, having only worked at the store for a couple of months. I work there more days a week than she does, because she has another job, so I am a little more familiar with how the store runs. We are the only two cashiers at the front of the store, and there is a decent sized line. I am ringing people up with no issues when I hear the customer my coworker is helping start yelling.)

    Customer: “Look, I’m telling you, I didn’t get my refund in cash! I need it in cash! [Other location of store] put it on my debit card!”

    Coworker: “I-I’m sorry, sir; let me ask how to do that.”

    Customer: “Are you kidding? It’s a simple refund! Who doesn’t know how to refund money?”

    (I finish helping the customer I am currently with and quickly run over to try and assist my coworker without having to bother our manager.)

    Me: “Okay, so what’s the problem, sir?”

    Customer: “I returned something at another location and I paid for it with my debit card and they credited it back to my checking account!”

    Me: “I’m so sorry, sir; let me get my manager for you so we can clear this up.”

    Customer: “Yeah, there we go; someone who actually knows what to do.”

    (I’m about to page for the manager, but then my coworker shows me what the customer handed her. It is a refund slip from the different store from earlier in the day, showing that a refund of $108 was paid in cash to this customer.)

    Me: “Sir, your refund slip says that you received a cash refund paid out from [other store], earlier today.”

    Customer: *looks at slip, then suddenly gets quiet* “Oh, well, okay. Have a good day then.” *walks out of store*

    Related:
    Refunder Blunder

    October Themed Story Giveaway: Liars & Scammers!

    | Not Always Right | Announcements, Liars & Scammers, Theme Of The Month
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    PS: Congratulations to a lucky reader for winning September’s Themed Story Giveaway, which featured stories about Young Customers. The winning submission: Veteran Veterinarian (1400 thumbs up).

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    Convicted By His Convictions

    | Amsterdam, The Netherlands | Hotels & Lodging, Liars & Scammers, Religion, Rude & Risque, Top

    (I work in a five-star hotel in Amsterdam. It is standard policy that guests give their credit card number upon check-in, or a cash deposit if they do not have a credit card. If they use up a lot of their credit, sometimes reception has to contact the guest for an extra cash deposit. We notice on a Saturday that a guest has completely spent his deposit on watching pay TV of a certain explicit nature. My coworker rings the guest in his room with the request that he should come down to reception to give us more cash.)

    Coworker: *to me* “Well, that did not go down very well. He says he did not spend any of his deposit, and he is coming down to reception to see the bill after he is finished praying.”

    (At that moment, the elevator door opens and man in full Jewish prayer garb steps out.)

    Guest: “I have just been called about my bill, and I would like to see it.”

    Coworker: “Sure, I have already printed it out. As you can see, you have watched TV here, here and here, and that is why your balance is so low.”

    Guest: “There is no way I watched that filth! Look at me! Do I look like a man who would watch that sort of shocking thing? I don’t understand that a hotel would subject its guests to that kind of immoral muck in the first place. I don’t want anything to do with that! God-fearing people like I should be protected from accidentally zapping to those kinds of channels.”

    Coworker: “Well, sir, you did not accidentally zap to that channel. You have to type your room number to activate this program. After five minutes, you get a message on screen that you have to start paying now, and type in the room number again. Then the system asks you to press the confirm button. You cannot do all that by accident. Furthermore, I can see in the records that you watched this channel on three different days for more than two hours at a time. This indicates to me that you have watched a full movie on all these occasions, so I am not satisfied that you accidentally landed on this channel for a few seconds.”

    (The guest throws a few banknotes in my coworker’s face and marches off.)

    Me: *to coworker* “I have a feeling this is not the end of it”.

    (At that moment, the phone rings, and I can see the guest’s room number in the display.)

    Me: *to coworker* “It’s your friend from the pay TV room; you’d better take this call.”

    Coworker: *on the phone to the guest* “Yes, sir, you told me that you could not understand that a hotel would subject its guests to that kind of immoral muck in the first place, that you did not want anything to do with that, and that God-fearing people like you should be protected from accidentally zapping to that kind of channels. So I put the child lock on so that you did not have to be subjected to the filth anymore. Have a nice day…”

    Honest About His Scam

    | IL, USA | At The Checkout, Family & Kids, Liars & Scammers, Money, Theme Of The Month

    (An eight-year-old boy has been pulling the same scam about three days a week for almost a month. He comes to the checkout with a few items and is always around $2 short. He freezes like a deer in headlights when asked if he would like to put an item back or go get more money. He’s gotten the act down so well, almost every time another customer feels bad for him and offers him the $2.)

    Me: “Okay, the total is $12.12.”

    Child: “I only have a $10.”

    Me: “Do you want to put this back?” *holds up item* “It’s $2.19, so then you’d have enough.”

    Child: “Ummmm. I don’t know. My mom needs it. She said to get these six things.”

    Me: “You can go home and get the $2.12. I’ll hold these things here and you can come back to me and pay.”

    Child: “Ummmm… I don’t…”

    (Just then, a customer behind him speaks up.)

    Customer: “I’ll give it to him.”

    Me: “No. He does this all the time. We aren’t allowing other customers to pay anymore.”

    Customer: “It’s just $2.”

    Me: “Right, but he’s probably made $100 this month doing this same thing. We won’t allow any other customers to cover his groceries.” *turns to child* “You’ll need to go home and ask your mom what she wants you to do.”

    (About 10 minutes later, the boy returns. I figure the boy has been pocketing the money, but it turns out he hasn’t.)

    Child: “My mom said to get the money from another customer. She says they always give it to me, and why can’t I get someone to give it to me this time?”

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