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    Category: Liars & Scammers

    Ever come across a customer that has made you want to call the police? These ones pretty much ensure it. It goes way beyond the realms of shoplifting or threatening behavior. Some of these customers are too stupid even for those…

    Honest About His Scam

    | IL, USA | At The Checkout, Family & Kids, Liars & Scammers, Money, Theme Of The Month

    (An eight-year-old boy has been pulling the same scam about three days a week for almost a month. He comes to the checkout with a few items and is always around $2 short. He freezes like a deer in headlights when asked if he would like to put an item back or go get more money. He’s gotten the act down so well, almost every time another customer feels bad for him and offers him the $2.)

    Me: “Okay, the total is $12.12.”

    Child: “I only have a $10.”

    Me: “Do you want to put this back?” *holds up item* “It’s $2.19, so then you’d have enough.”

    Child: “Ummmm. I don’t know. My mom needs it. She said to get these six things.”

    Me: “You can go home and get the $2.12. I’ll hold these things here and you can come back to me and pay.”

    Child: “Ummmm… I don’t…”

    (Just then, a customer behind him speaks up.)

    Customer: “I’ll give it to him.”

    Me: “No. He does this all the time. We aren’t allowing other customers to pay anymore.”

    Customer: “It’s just $2.”

    Me: “Right, but he’s probably made $100 this month doing this same thing. We won’t allow any other customers to cover his groceries.” *turns to child* “You’ll need to go home and ask your mom what she wants you to do.”

    (About 10 minutes later, the boy returns. I figure the boy has been pocketing the money, but it turns out he hasn’t.)

    Child: “My mom said to get the money from another customer. She says they always give it to me, and why can’t I get someone to give it to me this time?”

    Some People Never Change

    | UK | At The Checkout, Criminal/Illegal, Liars & Scammers, Money

    (I’m on my first shift at a new grocery store job as a cashier. The store isn’t very busy, and things have been running quite smoothly. A middle-aged customer and her teenage daughter approach my register. I ring her up and bag her items.)

    Me: “That will be £8.90, please.”

    (While smiling sweetly at me, she hands me £10. I give her the appropriate change and receipt.)

    Woman: “Um, excuse me, trainee, but I handed you a £20 note.”

    Me: “Oh, I’m very sorry, I’ll just check that for you.”

    (During the transaction, I had opened only the register to put her £10 inside. Due to store policy, all £20 notes have to be put in a security box under the register. Therefore, no £20 notes are in the register at all. I apologize, and explain this to her. She is all the while still smiling sweetly.)

    Woman: “No, stupid girl, it was definitely a 20, wasn’t it?” *turns to her daughter*

    Daughter: “Yeah, I saw it.”

    Me: “I’m very sorry, but there is absolutely no physical £20 note in my cash register. Please, feel free to look.”

    (She leans over and looks, then withdraws, still smiling.)

    Woman: “Well, you must have just pocketed it while I wasn’t looking. Let’s not drag this out, honey. I’m not leaving until I get my change.”

    (At this point, I call over my supervisor to help me deal with the situation. The woman explains her stance and I tell him exactly what I informed the customer. My supervisor explains that he would be more than happy to review security footage if she suspects theft. At this point her smile seems to disintegrate.)

    Woman: “I really don’t have the time for this nonsense. If my hard-earned money means so much to that tramp then she can keep it.”

    (The woman finally picks up her bag and leaves, her daughter following briskly, but not before telling me to ‘get a life.’ My supervisor leans in and speaks in a low voice.)

    Supervisor: “Don’t worry about her. The girl she was with does the same thing whenever there’s a new face on a register. Now I see where she gets it from.”

    Fraud-ian Slip

    , | Phoenix, AZ, USA | Criminal/Illegal, Liars & Scammers, Top

    (I work in a call center as a fraud specialist. It is not uncommon to get calls from people trying to contest escort or porn charges as fraud when they’re really not.)

    Caller: “I have a charge on here for over five grand. I didn’t charge that; it’s fraud.”

    Me: “I’m sorry to hear that; I can help with that.”

    (I pull up the charge, and see another charge for a tow truck and parking ticket in the same state the other charges was made.)

    Me: “I see here that the charge is for an escort service, the physical card was present, as well. You have not been traveling, is that correct?”

    Caller: “That’s right, and I have my credit card too.”

    Me: “Sir, thank you for the information. Please hold while I get more information on this merchant.”

    (While the caller is holding, I call the merchant directly. I already know he’s lying, but I have to prove it without calling him a liar. The merchant was not at all surprised, and was delighted to provide me with a copy of his driver’s license, imprint of the card with signature on the sales draft. Not only that, but they even give me the name and room number of the hotel he stayed in when he used their escort service.)

    Me: “Sir, thank you for holding. I found out more about the charge. But I want to go over your last valid charges. Did you recently get a ticket or paid for towing service?”

    Caller: “Yeah, that charge is okay.”

    Me: “Sir, that charge shows the card was swiped, which means you were in that state, right?”

    Caller: “Uh… yeah…”

    Me: “And did you stay at [hotel], room 2058?”

    Caller: “Yeah…”

    Me: “Sir, I contacted the merchant and they verified all of your information, and even offered to send a copy of your driver’s license, and signature. It’s because of that we can’t accept this charge as fraud.”

    Caller: “So what am I supposed to do?”

    Me: “Don’t worry, sir; you still have options. You may still be able to dispute the charge as a billing dispute in the event that you didn’t receive any products or services, or the services were not as agreed upon, or you can contact the merchant directly. Were you not satisfied with the services you received?”

    Caller: *click*

    Getting Owned By The Owner, Part 3

    | Milwaukee, WI, USA | Crazy Requests, Extra Stupid, Liars & Scammers

    (I work at a gas station. A construction company has accidentally knocked out our power. After getting the store closed up and the closed signs are posted to the doors, we wait for the power to be restored. A customer parks her car at the gas pumps, walks to the entrance, and pounds on the door.)

    Me: “I’m sorry; we’ve experienced a power outage and we’re closed for a few more hours.”

    Customer: “I need to get gas.”

    Me: I’m sorry, but as I said, we’re closed at the moment. I hate to do it, but I have to send you to the gas station across the street.

    Customer: “Don’t you have a key to the register? Why can’t you take my money and let me get my gas? Everybody else does it manually.”

    Me: “Ma’am, I’m sorry, but you don’t seem to understand. Without electricity, the gas pump won’t work. I wish we could help you, but we can’t right now.”

    Customer: “Well, I know the owner of this store personally. And you can tell him I am very dissatisfied with the service from his employees. He won’t like this at all.”

    Me: *smiling* “Ma’am, he’s actually right here, and you can speak with him yourself.”

    (I step aside, and the owner of the store, who has been listening, walks to the front door.)

    Owner: “I’m sorry, but who are you? The power is out right now and we’re closed!”

    (The owner pulls the door closed, locks it, and walks away from the very embarrassed customer.)

    Related:
    Getting Owned By The Owner, Part 2
    Getting Owned By The Owner

    A Spirited Response

    | Medicine Hat, AB, Canada | Bad Behavior, Food & Drink, Liars & Scammers

    (I am working as a manager/bartender at a local club. It’s fairly slow, and a clearly drunk regular approaches to order.)

    Customer: “I’ll get a tall ‘Paralyzer.’”

    Me: “Sure thing! That will be $5.75.”

    (I proceed to make the drink, take his payment, and continue doing my job. A few minutes later, he returns to the bar with the empty cup.)

    Customer: “There was no alcohol in this! Make me another one on the house, you b****!”

    Me: “Excuse me? You watched me make it, and drank it all. If you came back after a sip, maybe, but not when it’s empty, dude.”

    (The customer’s intoxicated female friend approaches next to him.)

    Friend: “You’re full of it. I was the manager here a month ago; you’re new and stupid. You tried to rip him off, so make a new one! F****** stupid w****!”

    Me: “Listen up. One, you’re full of it. I’m the manager, and have been for the last year. You’ve never worked here. Second, I know for a fact you do nails for a living. If I had them done, ripped them off, and then said you didn’t do them, would you do them again for free? No. There was alcohol in that drink. Third, call me a f****** name again, and I’ll have you out of here so fast, your four-size-too-small miniskirt might actually squeeze away from your hippo thighs. Now, can I get you anything else, or are you good?”

    (The owner laughs so hard, she has to run to the bathroom. The customer’s friend ends up with a DUI that night. Talk about Karma!)

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