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  • Customer Service Is Over(reaction)
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    Category: Liars & Scammers

    Ever come across a customer that has made you want to call the police? These ones pretty much ensure it. It goes way beyond the realms of shoplifting or threatening behavior. Some of these customers are too stupid even for those…

    It’s What Grammy Would Have Wanted

    | Bristol County, MA, USA | Family & Kids, Liars & Scammers, Theme Of The Month, Tourists/Travel

    (I work for a call center that handles hotel reservations. We get a lot of people who are worried about canceling and being hit with a penalty.)

    Guest: “Hi, I’m calling to cancel my reservation for the Bahamas. My grandmother passed away, and my family wants us to be close for the funeral.”

    Me: “I’m so sorry; I completely understand and I will definitely see what I can do to help.”

    Guest: “Well… I don’t think I’m within the cancel deadline; can you waive the penalty considering the circumstance? It’s just a really bad time in my life right now, and I want to be close to the family in California. Do I really have to pay the few hundred dollar charge?”

    (I check his reservation, and he’s well within the cancel policy.)

    Me: “Sir, you’re not past the deadline. There was a charge taken, but you technically still have a couple days to cancel. There’s no penalty and the charged amount will be refunded.”

    Guest: “Fantastic!! In that case, can I re-book for Aruba?”

    Me: “…I’m sorry? For the same dates?”

    Guest: “Yeah!”

    (The guest pauses, and realizes he has outed himself.)

    Guest: “…so I’m, you know, closer…”

    Their Scam Doesn’t Pan Out

    , | MI, USA | Food & Drink, Liars & Scammers, School, Theme Of The Month

    (In our college cafeteria, you can eat as much as you want. I make and cook and cut pizza and serve it on a tray, where students can serve themselves. I have just made two cheese pizzas and put one of them on the serving tray. I have made a backup due to the lunch rush. Two students approach.)

    Student #1: “Excuse me; do you have any fresh pizza?”

    Me: “The one that is there came out of the oven less than five minutes ago. I’m sure it’s quite good.”

    Student #2: “But there’s two pieces missing.”

    Me: “Well, someone came and took some pizza since I put it out.”

    Student #1: “I want some fresh pizza. Why can’t you give me a piece of the one you have there?”

    (The student points to the pizza I just put in the hot box that is used to keep food warm.)

    Me: “That pizza came out of the oven at the same time as the one that’s out on the tray.”

    Student #1: “But it’s been sitting out.”

    Me: “For less than five minutes.”

    Student #2: “Fine. Whatever b****.”

    (I turn my back to continue making pizzas, when my manager approaches.)

    Manager: “Hey, you need to get another cheese pizza out, pronto!”

    Me: “Already? I just put one out!”

    (A coworker approaches us.)

    Coworker: “Dude, did you see what happened?”

    Manager: “What?”

    Coworker: “Those girls each took four pieces of pizza when your back was turned and threw it out so they could get ‘fresher’ pizza.”

    Me: “Are you serious?!”

    Coworker: “Yeah! Here they come!”

    Student #2: “Do you have a fresh pizza out?”

    Manager: “Did you just take an entire pizza and throw it out so that you could get a different one?”

    Student #1: “Well she wasn’t serving fresh pizza!”

    Coworker: “She’s lying! [My Name] had put that pizza out maybe two minutes before they came here. Two pieces were missing because the guy in front of them took them.”

    Manager: “We’re going to have to have a little chat about wasting perfectly good food.”

    (My manager had a long talk with the girls and got them to admit that they threw out an entire pizza. After that, my manager gave me permission to refuse service to those two. Thankfully, I never saw them again anyway.)

    Demanding Understanding

    | MI, USA | Liars & Scammers, Money, Theme Of The Month, Transportation

    (I work the front counter of the repair center. The customer coming to get her car is notorious for trying every trick in the book to not pay for repairs. Because she’s such a problem, she always gets a VERY generous discount.)

    Me: “Okay, Mrs. [Name], that will be $150 today for installation and the interior detail.”

    Customer: “I was only supposed to pay for a part. I’m only giving you $50.”

    Me: “Unfortunately, you have to pay for the installation of the part, the taxes, and also your detail. How would you like to pay?”

    Customer: “What?”

    Me: “How would you like to pay? Cash, check, or charge?”

    Customer: “What? What are you saying?!”

    Me: “I’m saying you have to pay me.”

    Customer:“WHAT? I DON’T UNDERSTAND WHAT YOU’RE SAYING!”

    Me: “Well—”

    Customer: “WHAT ARE YOU SAYING? I CAN’T HEAR YOU!”

    (I scream right back at her.)

    Me: “HOW ARE YOU PAYING YOUR $150!? I HAVE YOUR KEYS AND YOU WILL NOT BE GETTING THEM UNTIL I GET PAYMENT!”

    Customer: “…Do you take Visa?”

    Obama-Careless

    | Houston, TX, USA | Crazy Requests, Liars & Scammers, Money, Politics, Theme Of The Month

    (We have a very strict policy: there are only discounts on things that are marked as such by a corporate mandate, and that’s it. I’m the only register open.)

    Customer: “Hi there, I noticed this lamp has some markings on it; does it get some sort of damage discount?”

    Me: “I’m sorry, sir; everything is priced as marked. It’s not something I or even the manager can change.”

    Customer: “Really? That’s lousy, but okay.”

    (The customer leaves, and comes back with a new lamp.)

    Customer: “I’ve got a question for you. Is it alright if I use your employee discount?”

    Me: “…I’m sorry, sir; I’m not allowed to use my discount while I’m on duty.”

    Customer: “What if I told you I’m related to Barack Obama? Would you give me a discount then?”

    Me: “No, you would still have to pay full price.”

    Customer: “You’re telling me the President of these United States of America can’t even get a discount?!”

    Me: “I’m afraid [store] views everyone as equals, so no.”

    Take Note Of The Note

    , | NM, USA | At The Checkout, Liars & Scammers, Theme Of The Month

    (A customer comes into the restaurant and buys a juice for $1.60 with a $20 bill. I’m a bit suspicious of people who pay small totals with much larger bills, as I had just been scammed that weekend and had to pay $19 to the store.)

    Me: “Thank you, let me just get your change.”

    Customer: “Wait, wait! I just found the change in my purse. Here’s $1.60.”

    Me: “Okay, thank you. Here is your $20 back.”

    (I stare at the bill I hand back to her for a full second before actually giving it back to her. I have to be sure I hand her a $20 bill, as that’s how the scam works.)

    Customer: “Hey, you only gave me back a dollar.”

    (As if to prove this, the customer waives a dollar at me.)

    Me: “Ma’am, I am absolutely sure I gave you a $20 bill.”

    Customer: “No you didn’t; take this dollar and give me my $20.”

    Me: “Ma’am, I know I gave you a $20 bill. If you’d like I can pull this drawer right now and count it. If it’s over by $19, then it’s my mistake, but I am sure I gave you back your money.”

    Customer: “No, no I’m very busy.”

    Me: “I’m sorry, ma’am; store policy is that I pull and count the drawer, so I’m going to go ahead and do that. It’ll take a few minutes if you want to take a seat.”

    Customer: “No! I’m very busy; I have to get to work. I can’t wait for you. Just give me my $20.”

    Me: “There are cameras watching this drawer; I cannot do that. I have to pull the drawer.”

    Customer: “Well you do that! I’ll be back later!”

    (The customer ends up leaving the dollar she was waiving at me on the counter. My drawer was spot on plus the extra dollar she left. She tried to scam me and instead lost money! She never came back, of course.)


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