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    Category: Liars & Scammers

    Ever come across a customer that has made you want to call the police? These ones pretty much ensure it. It goes way beyond the realms of shoplifting or threatening behavior. Some of these customers are too stupid even for those…

    Getting All Hancocked Over A Benjamin

    | TX, USA | At The Checkout, Liars & Scammers, Money, Theme Of The Month

    (I am ringing up a customer. After I tell him his total, he decides to continue shopping. He tries to hand me a $100 bill, but I tell him to hold on to it until he’s done shopping. I watch him shove it in his pocket. A few minutes later, he comes back with a second item.)

    Me: “Your total today is $32.44.”

    (The customer grabs the bag and begins to walk away.)

    Me: “Sir, you still need to pay for your purchase. It’s $32.44.”

    Customer: “I already gave you $100!”

    Me: “No, I asked you to hold on to your money until you finished shopping.”

    Customer: “Nu-uh, you put it in the register.”

    Me: “Sir, it’s in your right pants pocket.”

    (He reaches in, pulls out the bill, and hastily shoves it back in his pocket.)

    Customer: “I saw you take it! Hey everyone! This b**** stole my money!”

    Me: “Sir, I assure you that your money is in your pocket.”

    Customer: “Nah, f*** you, b****! Give me back my money!”

    (He then comes over the counter at me as I’m dialing security. I give him my ‘don’t mess with me’ glare and he backs off, but moves on to threatening the other customers, saying they were all on it and that one of them has his money. Security finally arrives and escorts him out, banning him from the premises.)

    Related:
    Getting All Hancocked Over A Lincoln

    Less Scam Artists, More Scam Finger-Painters

    | CT, USA | At The Checkout, Extra Stupid, Liars & Scammers, Money, Theme Of The Month

    (I work in a small specialty retail shop. It is the beginning of the day, so we only have $70 in each of the two cash registers, mostly change with a handful of $5 and $1 bills. Two customers come in and browse around, getting only a few small items each. They are the first customers of the day on my register. The first one gives me a $20 bill for a $4.79 purchase. I put the bill on top of the drawer, and count the change back to her.)

    Customer: “You’re giving me the wrong change. I gave you a $50 bill.”

    (I haven’t closed the register, and am just putting the $20 in its slot, so I show the customer the bill.)

    Me: “No, you gave me a $20 bill, right here.”

    Customer: “No, I know I gave you a $50 bill.”

    Me: “I’m sorry, but it was a $20 bill. You’re my first customer, and this is the only $20 bill, and there are no $50 bills at all.”

    Customer: “You must have put it into the safe slot.”

    Me: “We don’t have one of those. Here, have a look.”

    (I pull the drawer out, and show the customer the contents and the space underneath it.)

    Me: “There’s no $50 bill anywhere. And no other bills over $5.”

    (The customer’s friend decides to intervene.)

    Customer’s Friend: “Don’t worry; it’s okay.”

    (They exchange looks, and the first customer rolls her eyes.)

    Customer: “Okay then, well, no point in making a scene about it.”

    Me: “Thank you.”

    (I check out the friend’s small purchase, who gives me a $50 bill. I give her the change and they both turn to leave. On the way out, the friend whispers to the first customer…)

    Customer’s Friend: “You were supposed to let me check out first!”

    Two Wings Don’t Make Them Right

    , | Omaha, NE, USA | Food & Drink, Liars & Scammers, Theme Of The Month

    (I’m working at a restaurant that sells fried chicken. A customer approaches me after she has eaten her entire meal. The tray she’s carrying only has picked-clean chicken bones on it.)

    Me: “How can I help you?”

    Customer: “Yeah, I ordered the white meat chicken meal, but got dark meat pieces instead. You need to give me a new meal.”

    Me: “I’m sorry for the confusion, but the white meat chicken meal comes with a breast and wing, which is what you received.”

    Customer: “No, you gave me a leg and a thigh. I paid extra for the white meat meal and I demand that you give me a replacement!”

    Me: “Again, I’m sorry for the confusion, but as you can see by the chicken bones on your tray, this piece was a breast piece. See the rib bones here, and this piece was a wing.”

    Customer: “Get me your manager NOW!”

    (My manager has heard the interchange and cordially comes over.)

    Manager: “I’m terribly sorry for the mistake, ma’am; here’s a replacement meal for you.”

    (My manager hands her another white meat meal.)

    Customer: “It’s about time!”

    (After the customer leaves, having left the tray with the chicken bones on it, I turn to my manager.)

    Me: “Why did she get a free replacement meal when it’s obvious that she got and completely ate what she ordered?”

    Manager: *smiling sadly* “The customer always thinks they’re right, even when they’re wrong. And especially when all they want is to throw a fit for free food. I’ve learned it’s easier to just give them what they want than to try to convince them to be decent people.”

    Me: “The customer is always right?”

    Manager: “Even when they’re wrong!”

    The Joke Is On (And In) Him

    | TX, USA | At The Checkout, Criminal/Illegal, Family & Kids, Liars & Scammers, Theme Of The Month

    (I work in a party and joke item store. Our policy for backpacks is you have to leave them at the front door, no matter what. I stop three kids as they enter.)

    Me: “Excuse me, you have to leave your backpack at the front by the door.”

    (Two of the kids put their bags up front. The third pretends he didn’t hear me.)

    Me: “You have to put your backpack up front.”

    Kid: “What? Why? Someone’s going to steal it if I leave it up front.”

    Me: “I doubt anyone will want your backpack, but if it bothers you that much, write your name on a slip of paper and I’ll attach it to the bag.”

    Kid: “F*** no. I’m not going to steal anything. You a**holes always think I’m going to steal something.”

    Me: “The policy is that you put your bag up front. No one is immune to that policy. I don’t care if you’re an elderly man with a bag of candy; you still put it up front.”

    Kid: “Man…”

    (The kid gets annoyed and drops his bag at the door, and then stomps off after his friends. Thirty minutes later, he comes back.)

    Kid: “See? I didn’t steal s***!”

    (As soon as the kid picks his bag up, a plastic knife drops from his pants pocket, along with a pirate’s gold tooth, and a rubber mask slides halfway from under his shirt.)

    Check Out With A Check

    | Fort Lauderdale, FL, USA | Hotels & Lodging, Liars & Scammers, Money, Theme Of The Month

    (I work at a small, boutique hotel. At about 6:15 am, a guest comes up to the desk to check out.)

    Me: “How was your stay, ma’am?”

    Guest: “Great!”

    Me: “I see that there was a cash deposit on the room. Unfortunately, as you were told at check-in, we are not able to process the deposit at this time, as it is locked in the safe, and the person who can open it will not be here until 9 am. I apologize for the inconvenience.”

    Guest: “That’s unacceptable! I can’t believe you are refusing to give me my money! I am going to complain to Corporate. Now give me my money!”

    Me: “I am sorry, but I as I just explained to you, I am unable to do that at this time.”

    Guest: “I don’t care! What a rip-off! You will give me my money now! I am not coming back to this h***-hole!”

    Me: “No problem; we will send a check to the address we have on file.”

    Me: “That’s not acceptable! I demand you f****** crooks give me my money!”

    (This goes on for another 10 minutes; every time I try to explain the issues, she cuts me off. Finally, I have had enough.)

    Me: *firmly* “Madam! If you would allow me to finish, the only guest we have on record for that room is a 32-year-old man. Is Mr. [Name] with you?”

    Guest: “No! He said I could get it for him. Now give me my money!”

    Me: “In that case, ma’am, I’m afraid you just don’t get it.”

    Guest: ” Listen, fat-a**. Give me my money, or I’ll break your face!”

    Me: “We have no authority to let anyone besides the registered guest receive those funds, after the room has been inspected, and the safe has been opened. Now, this conversation is over! Please leave the property before I call the police to have you removed.”

    (My boss has just come in, and he also orders her off the property. When she tries to go after him, he instructs me to call 911. We finally get her to leave before the police arrive. My boss turns to me.)

    Boss: “You’re too patient! She’s probably a hooker trying to score herself a tip! Call 911 first next time!”

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