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    Category: Liars & Scammers

    Ever come across a customer that has made you want to call the police? These ones pretty much ensure it. It goes way beyond the realms of shoplifting or threatening behavior. Some of these customers are too stupid even for those…

    Damaging Their Reliability

    | London, England, UK | Extra Stupid, Liars & Scammers, Technology, Tourists/Travel

    (I am called for technical support to a customer’s house, since their wireless internet is not working.)

    Customer: “So, my son got this wireless router but it doesn’t work, and I can’t connect to the internet anymore either.”

    (I look at the modem to find that it has been completely unplugged. Instead, they have a wireless router without a power supply, and an ethernet line leading to the PC, but it’s not wired into anything else.)

    Me: “Well, here is your problem; you have unplugged your modem and your new router won’t work unless it’s plugged into the modem, which you still have. I would be happy to wire the system back up for you if you have the old power supply available.”

    Customer: “Well, I threw it out because my son said we didn’t need it.”

    Me: “Er, right. You are aware that the modem and power supply are not your property? They are leased to you with your internet connection. I have a spare one, but it comes with a part cost and I will need to charge you for the loss of the old one.”

    Customer: “I see what’s happening here; you’re trying to scam me out of money. I don’t want it.”

    Me: “I can’t restore your connection without replacing the part. If it was broken or faulty, I would be able to do it for free, but since you just told me you threw it out, I have to charge you for it.”

    Customer: “You won’t charge if it’s broken, right?”

    Me: “Yes…”

    Customer: “If the modem is broken, you can give me a new one right?”

    (I think I see where this is going…)

    Me: “Yes, if the modem is broken, I can give you an updated unit with a new power supply, but since your old unit does not appear to be faulty, I can’t replace it.”

    Customer: “Okay, can you test it and see if it’s faulty?”

    (I figured at this point that there is no harm, and that if it was showing fault I could replace it for free.)

    Me: “Okay, let me just go and get the power supply from my van.”

    (As I’m halfway out the door, I hear a massive bang, and the sounds of stamping. I head back upstairs to see the modem now on the floor, and the customer’s foot planted firmly on top.)

    Customer: “It’s broken, so get me a new one.”

    Me: “I just saw you destroy it.”

    Customer: “I’ll pay you £30 to say you didn’t see anything.”

    Me: “But it would have cost you £8 for a new power supply.”

    Customer: “It’s not the amount; it’s the principle!”

    (I eventually replaced the whole unit for a cost of £15 and left. Next month I heard the customer called back. The next technician that went there said that the customer’s son had come by and told his mother she didn’t need the modem, then unplugged it and threw it away. The company, after reading both our reports, decided to cancel the contract then and there.)

    Hoping They Were Born Yesterday

    | Houston, TX, USA | Food & Drink, Holidays, Liars & Scammers, Theme Of The Month

    (I work at a bakery franchise that specializes in bundt cakes. On loyalty customers’ birthdays, they have the opportunity to come into the store and get a free mini cake. The following exchange happens the week before Halloween over the phone.)

    Me: “Hello! Thank you for calling [Franchise Name]; how may I help you?”

    Caller: “Yeah, hi. I was just calling about the birthday bundtlet? I didn’t get one.”

    Me: “Oh, geez, sorry about that. When did you come in?”

    Caller: “I didn’t. I never got the email with the coupon on it.”

    Me: “Okay. When did you sign up for the loyalty program?”

    Caller: “Um, it was for my cousin’s birthday, so it was a while ago, and…”

    (The customer proceeds to ramble on for a minute or so, making me suspicious that she signed up after her birthday.)

    Me: “Okay, miss. If you come in with your ID, to prove that your birthday was within a week of today, I’ll check to make sure you’re on the loyalty program and get you that cake.”

    Caller: “Oh, my birthday was in August. But my husband’s birthday is in a week, so I’ll just get a bundtlet for then.”

    Me: “No, that won’t work. I’m sorry.”

    Caller: “God, I f****** hate this store. You never work with your customers!”

    Trouble Brewing, Part 6

    | NE, USA | Liars & Scammers, Theme Of The Month, Underaged

    (A group of three customers enter the bar. They are wearing wristbands after attending a local MMA fight. The wristbands are supposed to be only for people of drinking age.)

    Customer #1: “Hey, can I get three rum and cokes?”

    Me: “Sure, I just need to see everyone’s ID.”

    Customer #2: “Aw, s***, I don’t have my ID, man.”

    Customer #1: “Well, you shouldn’t have let the cops take your ID!”

    Me: “Right, well if you don’t have your ID on you, I can’t serve you.”

    Customer #2: “But I got this wrist band at the fights. You can’t have one unless you’re old enough.”

    Me: “Yeah, but if I can’t see your ID myself, it doesn’t do me much good.”

    Customer #1: “Well, hey is [Other Bartender] here tonight?”

    Me: “Nope.”

    Customer #1: “What about [Another Bartender]?”

    Me: “Nope.”

    (They leave. Ten minutes later, Customer #1 comes back with a different couple.)

    Customer #1: “Hey, man, I’m gonna level with you…”

    Me: “Alright…”

    Customer #1: “Okay, that guy I was with before? Yeah, he’s only 20. But I’m totally 22, man.”

    Me: “Have you got your ID with you so you can prove it?”

    Customer #1: “Um… no.”

    Me: “Then I can’t help you.”

    Customer #1: “C’mon, you’re really gonna be like that?”

    Me: “Uh, yeah.”

    Related:
    Trouble Brewing, Part 5
    Trouble Brewing, Part 4
    Trouble Brewing, Part 3
    Trouble Brewing, Part 2

    A Half-Baked Notion

    | London, England, UK | Bizarre, Family & Kids, Food & Drink, Liars & Scammers, Theme Of The Month

    (I am an 18-year-old male. I work at a local bakery around the corner from my house on the weekends. I’m busy dealing with a customer, who happens to be my older sister by five years. Since it’s quiet at the moment, I’m just having a quick chat with her whilst my coworker deals with the only other customer in the store.)

    Me: “Well, anyway, I should get back to clearing the shelves. I will see you at home later?”

    Sister: “Yea sure!”

    (The other customer has apparently been eavesdropping, and walks up to my sister.)

    Customer: “Don’t you think you should wait until you’re older before you start dating men?”

    (The customer then turns to me.)

    Customer: “AND YOU! You should be ashamed of yourself! This girl can’t be more than 16, and you’re taking advantage of her!”

    (To be fair my sister is short and very slim. I’m 6′ 2″ and quite bulky, so she is often mistaken for being younger than me.)

    Me: “I’m terribly sorry, but you seem to have misunderstood. This is my sister, and she’s actually older than me.”

    Customer: “Don’t you try to justify yourself to me you monster; you’re taking advantage of this poor girl.”

    (The customer then tries to take my sister by the hand and lead her out of the store.)

    Customer: “Come with me, dear; I won’t let that man hurt you.”

    Sister: “No, that really is my brother! You don’t understand.”

    Customer: “No, dear, don’t believe his lies. Let’s get you away from here and call the police.”

    (He drags my sister out onto the street. I rush after them, because as far as I’m concerned, this man is in the act of kidnapping my sister.)

    Me: “Hey stop! GET OFF MY SISTER!”

    (The man turns around to face me, at which point several other store owners have come out to see what’s going on. I decide to make a last ditch attempt to reason with this man before I try and force him to let go of my sister.)

    Me: “Look, I’ve got my ID on me and so does my sister! If we show them to you, will you accept that what were telling you is the truth?”

    Customer: “Fine, but I warn you I know fakes when I see them!”

    (My sister and I both show our IDs, which bear the exact same surname and our dates of birth. I see that it all finally clicks into place in the customer’s brain.)

    Customer: “Oh, well, why didn’t you just say so?”

    (The customer saunters off down the street, merry as you like. Once were sure he’s gone, my sister walks round the corner back home. It’s only then we realize that in all the drama, the customer never actually paid for the bread and cakes he had bought. We all now wonder if he just forgot like we did, or if we were a victim of the most impressive scam to steal bread and cake in history!)

    Receipted All That Was Coming To Her

    | CA, USA | At The Checkout, Criminal/Illegal, Liars & Scammers, Theme Of The Month, Wild & Unruly

    (I work at a large retail store. A customer is just about to approach my register, when my counter phone rings. It is security.)

    Security: “For this customer, just allow the return, then step away from my counter.”

    (That is all they tell me. The customer then approaches.)

    Me: “How can I help you today, ma’am?”

    (The customer hands me an expensive bedding set.)

    Customer: “Yes, I would like to return this, please.”

    (I look at the receipt, and notice it was paid by cash.)

    Me: “Okay, one moment, ma’am.”

    (I process the return, give her the cash, and step away from my register as if to tidy shelves nearby. The customer walks away, and two minutes later my coworker from another department runs over and grabs me by the arm.)

    Coworker: “What in the world just happened? Are you all right!?”

    Me: “I’m fine. What’s going on?”

    Coworker: “Security and the police just tackled your customer into the lingerie displays!”

    (It turns out the customer was a scammer that would come in with just a receipt, pick up the item from the shelf that matched the receipt while a worker was busy, and then return the ‘bought’ item for cash. The customer had done this to 12 other stores before us. She was tackled when trying to run, after being confronted by the police.)

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