Not Always Right on Facebook Not Always Right on Twitter Not Always Right Unfiltered on Tumblr
Featured Story:
  • Cause For Pregnant Pause, Part 6
    (2,733 thumbs up)
  • April Themed Story Giveaway: Creepy Customers!
    Submit your story today!

    Category: Liars & Scammers

    Ever come across a customer that has made you want to call the police? These ones pretty much ensure it. It goes way beyond the realms of shoplifting or threatening behavior. Some of these customers are too stupid even for those…

    Some Like It Not Hot

    | Orlando, FL, USA | Food & Drink, Liars & Scammers, Themed Giveaway

    (I work in the deli section of my store. Recently we’ve been having a problem with a customer who always shows up between 10 and 11 am, before we have our hot case fully stocked for the day.)

    Coworker #1: “Hey, it’s that guy again.”

    (I look over and see the customer diligently scanning what we have in our hot case.)

    Me: “Can I help you, sir?”

    Customer: “Yeah, do y’all have any barbecue ribs?”

    Me: “They’re in the oven right now. It’ll be about 40 minutes before they’re ready.”

    Customer: “Thank you.”

    (He walks away without another word. Five minutes later, he returns with one of the managers.)

    Manager: “Hey, you don’t have any barbecue ribs?”

    Me: “Uh, not yet. It’ll be about 35 minutes.”

    Manager: “Why not?!”

    Me: “The ribs just weren’t in our first load in the oven.”

    (The manager looks at me like I am a diseased rat and immediately starts apologizing to the bad customer.)

    Manager: *to the customer* “I’m terribly sorry about the inconvenience, sir. There will be no charge for your meal.”

    (The manager turns back to me with an evil eye.)

    Manager: *to me* “Give him whatever he wants. Don’t print a price tag.”

    (I end up having to give the customer a $6.99 full meal at no charge. The manager stands there and watches to make sure I don’t charge the customer anything. Three days later, the same customer shows up again, at the same time of day.)

    Customer: “Excuse me, do y’all have any buffalo wings?”

    Coworker #2: “We’ve got some wings in the fryer right now. They’ll be ready in about 10 minutes, and we could make buffalo then.”

    Customer: “Thanks.”

    (Once again, he walks away and comes back with the same manager from before.)

    Manager: “Do one of you want to tell me why you don’t have any buffalo wings?!”

    Coworker #2: “We just haven’t got around to making that kind yet. We do have seven other kinds already made.”

    Manager: “But no buffalo.”

    Coworker #2: “Er… no.”

    Manager: *muttering* “F****** useless…” *out loud* “Don’t charge this customer for whatever he asks for. Get him his order. NOW.”

    (Once again, the man walks away with a free meal which would normally cost $6.99. Four days later, he comes back.)

    Me: “Isn’t that the guy who keeps asking for things we don’t have and going to complain?”

    Coworker #1: “Yeah, that’s him. I wonder what he wants this time?”

    Coworker #3: “Yes, sir?”

    Customer: “You got some fried catfish?”

    Coworker #3: “Sorry, we don’t have any today.”

    Customer: “Thanks.”

    (Predictably, he comes back with the same manager in tow yet again.)

    Manager: “You don’t have any fish?! Why am I always hearing these complaints?! Why can’t you get this d*** case filled up on time?!”

    Coworker #3: “Uh… [Store Manager] said we had to have it filled by 11.”

    Manager: “It’s 10:15. That’s almost 11! No charge for this—”

    (The manager is interrupted by the store manager clapping him on the shoulder.)

    Store Manager: “Excuse me, [Manager], but do you want to explain why I keep seeing you’ve signed off on no-charge purchases on the deli production sheets?”

    Manager: “Uh… well… they never have what the customers want!”

    Store Manager: “They never have what this customer conveniently wants.”

    (The store manager then turns to the customer, and points at him.)

    Store Manager: *to the customer* “Get out.”

    Customer: “What?”

    Store Manager: “Get out of my store. You are banned from shopping here.”

    Customer: “Ain’t my fault these b****es don’t got what I want!”

    Store Manager: “Yes it is. I’ve seen you on our security cameras, always looking for things they don’t have in the case. You always find an excuse to complain and ask for free food. Well, you’re not getting any more free food. Get out.”

    (The customer gives the store manager a nasty look, but leaves without saying anything. The store manager then turns to the other manager.)

    Store Manager: “And I want to see you in my office.”

    (The other manager got suspended for a week without pay!)

    This Scam Gets Top Billing

    | Buckinghamshire, England, UK | At The Checkout, Liars & Scammers, Money, Themed Giveaway

    (A customer walks up to my till with his items and hands me a £50 note. I immediately become suspicious as the transaction total is only £7.50.)

    Me: “Okay, that’s £7.50, and here’s your change.”

    (I always count up the change I take out of the till.)

    Me: “So that’s £20, £20, £1, £1, 50p, totaling £42.50, right?”

    (The customer takes the money and starts to walk out. My manager, who is nearby, sees the customer pocket something. While looking towards me, my manager points to his office before he disappears. I am about to serve the next customer when my original customer comes back up to me.)

    Customer: “Sorry, you seem to have only given me £22.50.”

    Me: “Oh, I’m sorry. But I know I counted out £42.50 exactly.”

    (The customer then places the £22.50 back on the counter and empties his front pockets.)

    Customer: “See, only £22.50. Can I have my other £20 back please?”

    Me: “I’m sorry; I can’t open the till for that without a manager’s authorization. It’s against company—”

    Customer: “But this next customer is paying by cash, so you can just take it out then, can’t you?”

    Me: “No, that would be negligence on my part as I would be removing too much money from the till during that transaction, and it would not show up on our register logs.”

    (The customer then steps aside and lets the next customer come to the till. The first customer then starts insulting me in front of the other customers.)

    Customer: “You thief! You b****!”

    (I process the next customer’s items and then take his cash and open the till drawer.)

    Customer: “See? It’s open now and you won’t give me my £20 that you stole from me!”

    (The customer reaches over towards the till drawer.)

    Me: “Sir, I told you I need a manager before I can process that!”

    (I slam the till drawer closed before the customer can get near it. I then hand the next customer his change, who thanks me and leaves. I turn back to the first customer, whose face seems to be getting redder and redder.)

    Customer: “How long are you going to keep me here?!”

    (Just then, the phone next to my till rings, with the display showing ‘MANAGER.’)

    Me: *to the customer* “Just a second, sir.”

    Manager: *to me over the phone* “The customer has hidden the missing £20 in his back pocket.”

    (I try not to smile as I put the phone back down and my manager appears from the office. I turn to the customer and speak loudly enough that the other customers in line can hear.)

    Me: “Sorry, sir, but my manager has told me I cannot open the till to give you your £20 back, because you have it in your right back pocket.”

    Customer: *flustered* “T-that’s a lie! How d-dare you, you f*****!”

    Me: “Sir, I’ve been told to ask you to leave before we call the police.”

    (At this point I have my finger on the panic button, and he can visibly see that. He quickly gathers up his change from the counter and runs out of the store yelling profanities at my manager and me. The next customer, an elderly lady, walks up.)

    Elderly Lady: *laughing* “Even I counted it out when you did and got the same amount, and I tell you, that’s a feat at my age!”

    Outside Food, Inside Job

    | Manville, NJ, USA | Food & Drink, Liars & Scammers, Movies & TV, Themed Giveaway

    (It’s a busy night and, like almost every movie theater, we have a policy of no outside food or drinks. I’m ushering/taking tickets when a customer comes up to me with a large drink from another store. On busy nights the managers are always walking about and keeping a sharp eye on the lobby.)

    Me: “I’m sorry, ma’am; you can’t bring that in. You have to finish it in the lobby or throw it out.”

    Customer: “But it’s tea. I’m sick.”

    Me: “I’m sorry, but I still can’t let you in with it.”

    Customer: “Says who?”

    (I point to the sign in front of me.)

    Me: “It’s our policy.”

    Customer: “Well, I talked to the manager, and he said it was okay that I can bring it in.”

    (My manager, who is right behind me, suddenly turns around.)

    Manager: “Hi, I’m the manager. It’s nice to meet you.”

    (The customer looks shocked, goes silent, throws the tea out, and ignores me when I let her in.)

    Honesty Is A Gift, Part 2

    | Newtown, PA, USA | At The Checkout, Liars & Scammers, Themed Giveaway

    (A customer comes into the store to use a store credit. Our store always issues store credits in the form of a gift card.)

    Customer: “I’d like to purchase this with my store credit.”

    (The customer hands me the receipt only.)

    Me: “I’m sorry, ma’am, but I would need the gift card that was issued you when you received your store credit.”

    Customer: “Oh no, that’s okay. The cashier said that I only had to bring in the receipt.”

    (I look carefully at the receipt to read the cashier name, because I would need to know which cashier successfully issued a store credit WITHOUT doing it properly, since the computer makes it fool proof.)

    Me: “No, ma’am, see, that’s a lie because I was the one that issued you your credit. Our cash registers make it physically impossible to give you a credit without that gift card…”

    Related:
    Honesty Is A Gift

    Doing A Disservice To Service With A Smile

    | UK | Bizarre, Liars & Scammers

    (I work in a call center that directs calls to local benefits offices. It’s a dull job, but I try to keep positive when I greet people on the phone.)

    Me: “Good morning, [Job Center] national switchboard, [Name] speaking; how can I help?”

    Caller: “You sound very happy.”

    Me: “Well, yes, it’s a nice day today! How can I help?”

    Caller: “No one at [Job Center] is happy. You can’t be at [Job Center]! You must be a scam!”

    (The caller hangs up.)

    Me: “…what just happened?”


    Page 12/50First...1011121314...Last