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  • Bigotry Comes In All Shapes And Sizes
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    Category: Language & Words

    This category features customers whose mishandling of vocabulary and grammar are so bad that we literally have no words to describe them!

    Fond Of The Name Change

    | Australia | Food & Drink, Language & Words

    (Our cafe makes a number of desserts. Most can be made by any of the staff. However, a few need to be made specifically by the chef. Typically, if business is not too fast, those of us taking the orders will simply call the order out to the chef for the entire cafe to hear.)

    Me: “Hello, how can I help you today?”

    Customer: “I’d like a fondle.”

    Me: “Excuse me!?”

    Customer: “Yeah, I’ve got some friends waiting, so hurry up.”

    Me: “Of course, sir. Could, you… er… please repeat your order for me so I can put it through?”

    Customer: “A fondle! You know the one for five people! Geez, you haven’t been working here long, have you?”

    Me: “A fon… oh, the chocolate fondue?”

    Customer: “The fondle, yes! Hurry it up!”

    Me: “It won’t be long, sir. I’ll call you when it’s done.”

    (The customer, grumbling, goes and sits down at a table with various other people.)

    Me: *to the chef* “One chocolate fondle, please!”

    Chef: “One… what?”

    Me: “The last customer asked for a fondle. So, one of your absolute best fondles for him please!”

    Chef: “Well, of course! One extra-large fondle coming up!”

    (Most of the customer’s friends start chuckling. The customer himself does not seem to notice anything awry. The chef, amused, makes the fondue and brings it out to the customer himself.)

    Chef: *to the customer* “Here you are, sir. A big satisfying fondle, just as you requested!”

    (From that point on, we nearly always call fondue orders out to the chef this way. He is proud to be able to claim that he gives hundreds of men and women ‘fondles’ every day, with full approval from his wife.)

    It All Ends Swimmingly

    | USA | Family & Kids, Language & Words

    (I teach swim lessons to kids, aged 4-12. Many of the children have lisps or other slight speech impediments, and this particular child is very rambunctious and is pushing himself off the wall of the pool and moving quickly through the water.)

    Child: “I pee’d you!”

    Me: “Wait, what?”

    Child: “I PEE’D YOU!”

    Me: *fearing the worst* “What do you mean by you ‘pee’d’ me?”

    Child: “Look, I’ll do it again!”

    (He pushes off the wall and moves quickly through the water again.)

    Me: “Oh, you mean you torpedoed me!”

    Child: “Yeah! What did you think I meant?”

    Not Suitable For Spanish Fly

    | New York, NY, USA | Language & Words, Liars & Scammers, Top, Tourists/Travel

    (Two customers, one male, one female, with notable Spanish accents approach. While I’m Caucasian, I’m quite fluent in Spanish.)

    Male Customer: “Yes, we’d like to return this coffee maker. It doesn’t work.”

    Me: “Certainly. May I see your receipt?”

    (The male customer looks slightly taken aback.)

    Male Customer: “Oh, uh, we threw that away.”

    Me: “Ah, well I’m sorry but the only thing we can do then is give you a store credit.”

    Male Customer: “Oh, that’s fine. We’ll find something else.”

    Me: “Superb. Just let me check inside and we’ll take care of this.”

    (I proceed to open the box.)

    Male Customer: “Que? What are you doing?”

    Me: “I have to check the product, sir. It’ll only take a moment.”

    (The male customer looks increasingly taken aback, and I quickly find out why. While the coffee maker is a model we carry, it has a different brand name printed on it, and the plug is visibly a three prong European version, as opposed to the two prong U.S. version.)

    Me: “Sir, are you sure you purchased this in this store?”

    Male Customer: “Yes, certain!”

    Me: “I’m afraid I’m going to have to get my manager. Just a moment.”

    (I page the manager on duty, explain what’s happening and then show him the coffee maker.)

    Manager: “Sir, I’m sorry but we’re not going to be able to credit you for this. You can’t possibly have purchased this here because this is the international version of the machine. We only sell the U.S. version.”

    Male Customer: *sputters, then hangs his head* “Sorry, I must have made a mistake.”

    (He takes the box back and turns to leave, whereupon the female customer whacks him upside the head.)

    Female Customer: *in Spanish* “Oh, no! ‘Americans are all idiots!’ ‘They won’t check if it’s the right item!’ ‘They don’t know about international voltage!’ You are a f***ing disgrace, you know that!? No way is that going back in my luggage for the flight home!”

    This Round He Lost (In Translation)

    | New York, NY, USA | Bad Behavior, Bigotry, Language & Words, Themed Giveaway

    (I’m from the UK and have a surprisingly posh accent. Whilst studying in America, I’ve become somewhat competent in several languages including French, German, Mandarin and Welsh. A rather rude customer arrives at my checkout where I work and has been openly mocking my colleagues during his time in the store.)

    Me: “Good afternoon, sir. How might I be of service?”

    Customer: “Oh, look! This one reckons he’s some posh c***.”

    Me: *ignoring the remark and still smiling* “Can a scan through those items for you?”

    (The customer drops the basket on one of my hands, laughing as I wince in pain.)

    Customer: “You’re all a bunch of failures and drop-outs. Bet you barely even know English properly.”

    Me: “Sir, I was born in Manchester, England.”

    Customer: “Whatever, you fake c***.”

    (At this point the customer begins to swear slowly, and with a smile on his face, in French and German)

    Customer: “See, I’ve got a real education. I speak two different languages fluently and I’m not stuck in some dead end s***-hole.”

    (I finish scanning through his items, and he pays with cash.)

    Me: *flawless French* “My pardon, sir, but you’re short 50 cents.” switching to German* “Do you have correct change?” *switching to Welsh* “If not you may need to return some of these items or pay using a different method.”

    (The customer stares blankly for a few seconds, he then demands I repeat myself. I do, this time in English explaining that I’m translating the French, German and Welsh I just spoke. Once he seems to understand this, he sheepishly pays via debit and rushes off, nearly forgetting his bag.)

    Me: *in French again* “Sir, don’t forget your purchase!”

    Not So Sweet On Sugar Or Honey

    | IL, USA | Bigotry, Language & Words

    (I was born and raised in the country, and my area uses terms such as ‘honey’, ‘sweetie,’ and ‘dear’ to speak to everyone, including strangers. It’s just how I talk. I am taking care of a customer in the coffee shop.)

    Me: “Hey, sugar, how can I help you today?”

    Customer: “I don’t want sugar.”

    Me: *chuckling* “Sorry, honey, I didn’t mean that. How can I help you?”

    Customer: “Excuse me?”

    Me: “Umm… how can I help you?”

    (The customer places her order, but seems very agitated. I turn on my sweetest smile and small talk.)

    Customer: “Look, can I just get my d*** coffee, please?”

    Me: “Sure, coming right up, babe!”

    Customer: “Are you a lesbian?”

    Me: “Um… no?”

    Customer: “Then why were you just hitting on me?”

    Me: “I’m sorry?”

    Customer: “Why did you just call me babe and try to ask me out?”

    Me: *chuckling* “Oh, I’m sorry, that’s just how I talk. I don’t mean anything by it; I was raised in a family that uses terms of endearment in everyday conversation.”

    Customer: “Oh, so you’re a hillbilly?”

    Me: “Um, kind of, yeah… I’m from the country.”

    Customer: “Well, that explains so much!”

    Me: *a little hurt, but still smiling* “I’m sorry if you took offense; I didn’t mean anything by it. Just trying to be friendly.”

    Customer: “I don’t need you to be friendly, I am certainly not your friend, thank you very much. I need you to do your d*** job. Don’t call people ‘sweetie’ or ‘honey’. Only idiots do that, and it’s really f***ing rude.”

    Me: “Oh, I’m sorry, ma’am. I didn’t realize that it was. No one has ever said that to me before.”

    Customer: “Ugh, don’t call me ‘ma’am,’ either. What do I look like, some old lady?”

    Me: “I’m sorry, miss, I didn’t mean anything by it.”

    Customer: “Oh my god, did you go to some idiot academy or something? Do you not see the ring on my finger?” *proceeds to flash her ring*

    Me: “Well, what do you want me to call you?”

    Customer: “My d*** name! Is that so f***ing hard?”

    Me: “How would I know your name? I’ve never met you before, and you never told me.”

    Customer: “Well, you should’ve asked! So rude and dumb! There’s just no respect for people anymore!” *stalks away*

    (She leaves me standing there, dumbfounded and upset. Later, I asked my boss if I’d get in trouble. Thankfully, my boss told me she’d have a few choice names to call that lady the next time she came in!)


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