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    Category: Hotels & Lodging

    A good hotel prides itself on providing a decent service to all its guests. But when its guests are our stupid customers, there is very little they can do to remedy the situation except pray they’re fully booked the next time they come around!

    Weekly Roundup: Hotels & Lodging

    | Not Always Right | Hotels & Lodging, Roundups

    Weekly Roundup: Hotels & Lodging! In this week’s roundup, we share five stories about hotel & motel customers!

    1. Smoking Rate Gets Smokers Irate (2,101 thumbs up)
    2. Unable To Order, Drunken Disorder (1,959 thumbs up)
    3. Can’t Keep Up With The Joneses (4,248 thumbs up)
    4. When (Not) In Rome (1,940 thumbs up)
    5. Voodoo Or Do Not, There Is No Jedi (2,813 thumbs up)

    PS #1: check out our Extras section, with pictures, videos, and news!

    PS #2: Read more roundups here!

    Not A Fan Of The Fan

    | CA, USA | Hotels & Lodging

    (I am working the front desk at my hotel, when one of the guests comes up.)

    Me: “Good morning! Do you need to check out?”

    Customer: “Yes, but I want to complain.”

    Me: “Oh, dear. What seems to be the problem?”

    Customer: “Well, the fan in the bathroom is very loud, and it kept me up all night!”

    Me: “It did? I’ll leave a note for maintenance. That’s strange, though. It wouldn’t turn off at all?”

    Customer: “No! I thought it was on a timer or something, but it just kept running all night long!”

    Me: “That’s very odd. Was it running when you entered the room?”

    Customer: “No, it turned on when I… flipped… the…” *blinks a bit in realization* “Oh! Well, poop!”

    Me: “…turned on the light in the bathroom?”

    Customer: “Yup. Sorry to bother you!”

    Straight-Talking Travel Agency

    | Tel Aviv, Israel | Hotels & Lodging, Top, Tourists/Travel

    Me: “Hello, this is [travel agency]; how can I help you?”

    Customer: “Hello. I bought a tour to Prague from you a while ago, and yesterday I googled the hotel and… uh…”

    Me: “Yes?…”

    Customer: “Well, there’s lots of reviews online saying that the hotel is favored by homosexuals and lesbians.”

    Me: “Really?”

    Customer: “Yes. I’d like a different hotel, if you don’t mind.”

    Me: “Are you sure? It could be fun!”

    Customer: *laughing* “I’m not sure about that. I’m coming there with my wife, you know.”

    Me: “Think about it. You’re going abroad for an exotic experience. Why not go all the way and choose a hotel with a difference?”

    Customer: “I still think I’d be uncomfortable there. I have nothing against gay people, but still—”

    Me: “There’s no reason you should be uncomfortable… Unless, of course, you’re having certain doubts…”

    Customer: “No doubts, thank you. But how do I explain it to my wife?”

    Me: “Just tell her that if she doesn’t behave herself, you’ll leave her for another man.”

    Customer: *laughing hard* “Sold!”

    The Key To Karma

    | VA, USA | Hotels & Lodging, Themed Giveaway, Wild & Unruly

    (A sour-looking customer comes in to check in. Throughout, I try to remain polite and friendly, but he just grunts and snatches his key out of my hand and goes up to his room. A few minutes later, he storms back in, and flings the keycards at me.)

    Customer: “THESE KEYS DON’T WORK!”

    Me: “I’m sorry about that; maybe I made a mistake keying them.”

    (I check the system.)

    Me: “Huh, these say that they are working. Are you sure that you went to the right room?”

    Customer: “I went to 510!”

    Me: “It says 518.”

    (The customer turns pale, snatches the keys again, and storms off. I don’t hear from him again, so I guess he got the right room. Meanwhile, I get a nasty call from the person who was in room 510, saying that someone had tried to break down her door, screaming!)

    Suite Deal Turns Sour

    | Tasmania, Australia | Food & Drink, Hotels & Lodging, Money, Top

    (Our CEO has just upgraded a guest and her husband from our basic room to our penthouse suites after having lunch with a mutual friend. Our basic rooms go for $150 a night, and the penthouses are $1000 a night. We require the guests to pay for two nights ($300) on check-in. I have just gone through the payment process, and have given the guest information about the hotel and our facilities. The guest’s husband has walked away to collect their bags.)

    Guest: “So is breakfast included in my room cost?”

    Me: “No, it’s not. However the penthouse has full kitchen facilities, so I can direct you to a store down the road if you would prefer to make your own.”

    Guest: “You expect me to pay extra for breakfast?!”

    Me: “Well ma’am, as I said, you do have other options. There are also quite a lot of nice places for breakfast within a five minute walk if you would prefer that.”

    Guest: “You little b****! I’ve already paid a ridiculous amount for this penthouse! You will give me free breakfast, or I’ll get your stupid a** fired.”

    Me: “Ma’am, a two night stay in our penthouses usually costs $2000; you have paid $300. If you would prefer to pay the additional $1700, I will gladly include breakfast in this cost.”

    (The guest starts to yell, calling me nasty names, and threatening to get me fired. When I still don’t give her what she wants, she grabs the room key and storms off. Her husband walks back into reception to see her storming away. The husband looks back to me.)

    Guest’s Husband: *sighs* “She’s done it again, huh?”

    Me: “I’m sorry, sir; what do you mean?”

    Guest’s Husband: “We were upgraded at our last hotel, too. The receptionist there had that exact same look on her face. What did she say to you?”

    Me: “She was unhappy that we charge extra for breakfast.”

    Guest’s Husband: “Don’t worry; we’ll be paying for breakfast. I’m sorry if she was rude.”

    Me: “It’s not a problem at all, sir. I hope you enjoy your stay.”

    (The guest’s husband leaves. About 20 minutes later, both guests come through reception on their way to our restaurant. The husband smiles and waves to me, and, with a pointed look at his wife, continues on his way. The guest stops at the desk, and I prepare myself for another dose of name calling.)

    Guest: “I’m sorry about earlier. My husband says you were very polite to him, even after I was so rude to you.”

    Me: “Not a problem at all, ma’am. I hope you enjoy your stay with us. If you need anything, please just let us know.”

    (The guest nods, and walks away. I don’t see either guest again for the remainder of their stay. On the day they leave, I get a call from my CEO for an urgent meeting. Apparently, the guest felt so bad that she told my boss about what happened. I’ve now been given a raise, and a complimentary stay in the penthouses!)


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