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    Category: Hotels & Lodging

    A good hotel prides itself on providing a decent service to all its guests. But when its guests are our stupid customers, there is very little they can do to remedy the situation except pray they’re fully booked the next time they come around!

    The DST Fairy Bids Thee Good Morning

    | Grapevine, TX, USA | Hotels & Lodging, Math & Science

    (I am working in guest care at a hotel. It’s the morning after “springing forward”, and a guest calls down to ask the time.)

    Guest: “What’s the current local time?”

    Me: “It is 7:45 AM.”

    Guest: “Then why does my clock say that time already? Did you send a maid into my room while I was sleeping to set my clock forward?! That is just unacceptable!”

    Me: “Sir, the rooms all have atomic clocks that are automatically set by satellite signal.”

    Guest: *click*

    Checking Out On Capitalism

    | Minneapolis, MN, USA | Hotels & Lodging, Money

    (This is graduation week for the college that is a couple blocks away, so our rates are higher than they usually are for this week. Our rates are about 30 dollars less than the average rate of next closest hotel to campus.)

    Me: “Thank you for calling [hotel]. How can I help you?”

    Caller: “Yeah, I would like a room with two beds for May 11th-14th.”

    Me: “Sure, that will be $119 plus tax per night.”

    Caller: “What?! That’s ridiculous! I stayed there last month, and it was only $79!”

    Me: “Well, our rates do fluctuate based on what is going in the area. Supply and demand, you know?”

    Caller: “What do you mean?”

    Me: “Well, more people want hotel rooms, so the price goes up. That’s how businesses make money.”

    Caller: “But you’re a hotel, not a business! I refuse to stay at a place where you jack up the rates to screw people over!” *hangs up*

    Less Than Or Equal To Dumb

    | Portland, OR, USA | Hotels & Lodging, Math & Science

    Guest: “We have a party of six. Will that fit in your hotel’s van?”

    Me: “Well, our hotel van has room for eleven.”

    Guest: *blank stare*

    Me: “So, your party of six will fit.”

    Guest: “Oh! Good.”

    Jacket Of All Trades

    | State College, PA, USA | Hotels & Lodging

    (For a small period of time during training for a new job, I worked 2nd shift at a chain hotel, then immediately worked 3rd shift at my new job at a four-star hotel. A guest returns to my desk a few minutes after checking in at the chain hotel.)

    Guest: “This hotel is not acceptable! My room looks nothing like I saw on the website! There’s no way I’m staying here!”

    Me: “I’m sorry we don’t meet your standards, ma’am. I would be glad to check you out at no fee.”

    Guest: “Good! I’m going to find a place to stay that’s actually acceptable!”

    (She storms off. Later that evening, I go to my 3rd shift job. All I need to do is put on a suit jacket over the shirt and tie I have on for the 1st job. Skip ahead to about 6:30 AM the next morning. The same guest approaches me at the front desk of the four-star hotel.)

    Guest: *without recognizing me* “Checking out.”

    Me: “You made the right choice, ma’am.”

    Guest: “Excuse me?”

    (I open my suit jacket a bit to show her the name tag I still have on underneath, from the first hotel, clearly displaying its logo.)

    Me: “I hope everything was better for you here instead, ma’am. I prefer it more, too.”

    Guest: *clearly embarrassed* “Oh, yeah, it was. Thanks.”

    Physically Checked In, Mentally Checked Out

    | Calgary, AB, Canada | Hotels & Lodging, Top

    (I’m almost done checking in a hotel guest and am giving them the customary closing spiel.)

    Me: “We have a full hot buffet breakfast from 6-10 AM, which is included in your room rate. There is wireless internet throughout, with no password needed to log on. The pool, hot-tub, and gym are at the end of the hallway on the first floor here, and is open from 8 AM to 10 PM. Please let me know if you have any questions. Someone is at the desk 24/7.”

    Guest: “Thank you so much. You’ve been so helpful!”

    Me: “Okay, here are your room keys. The room number is written inside and the elevator is around the corner.”

    Guest: “Great, thanks! Oh, I was just wondering, do you have a breakfast?”

    Me: “Yes, sir, we do. It’s from 6-10 AM tomorrow, down here next to the lobby in the breakfast room.”

    (I point to room right next to lobby.)

    Guest: “Okay. Now, I have a laptop. Do you have wireless internet and what’s the password to log on?”

    Me: “Yes, there’s wireless throughout the hotel; there is no password.”

    Guest: “Where’s your gym? Are you open now?”

    Me: “Yes, it’s open until 10 PM. It’s down the hallways.”

    Guest: “Oh, okay. I just wanted to ask everything before you went home for the day because there’s no one here after midnight, I assume.”

    Me: “As I mentioned, there is someone at the desk 24/7.”

    (The guest’s girlfriend/wife, who has been waiting in the car, comes in.)

    Wife: “What’s taking so long?”

    Guest: “I have to ask all these questions because she didn’t tell me anything about the hotel when I checked in!”

    Me: *shakes head and just smiles*

    Guest: “Oh, where’s our room number? You never told me it!”

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