October Theme Of The Month: Halloween!

Category: Hotels & Lodging

A good hotel prides itself on providing a decent service to all its guests. But when its guests are our stupid customers, there is very little they can do to remedy the situation except pray they’re fully booked the next time they come around!

Failed At The Name Game

| Yakima, WA, USA | Hotels & Lodging

Me: “Thank you for calling the Yakima Hotel. My name is [My Name]. How can I help you?”

Caller: “Yes, I would like to talk to the front desk of your Yakima, Washington location.”

Me: “Yes, this is the front desk. My name is [My Name].”

Caller: “Okay, I need you to transfer me to someone at the front desk.”

Me: “Yes, this is the front desk. My name is [My Name]. How can I help you?”

Caller: “Oh, okay. What’s your name?”

Me: “…”


Failed At The Name Game

Employees Who Have Spirit

| GA, USA | Hotels & Lodging, Money, Tourists/Travel

(I am a hotel concierge, and a few customers are talking about the prices of late-night ghost tours of the city.)

Customer: “What’s the price of [Tour #1]?”

Me: “That one is [Expensive Price], and it’s inside an air-conditioned trolley that goes through most of downtown.”

Customer: “What’s the price of [Tour #2?]”

Me: “That one’s [Cheap Price], and it’s a walking tour inside of a graveyard. There’s also a tour in a modified hearse that’s [Cheaper Price], and it’s the most economical.”

Customer: “Well, what tour can I get for two dollars?”

(Most of the prices are over twenty dollars, and my mother has a strange way of dealing with customers that try to lowball the prices.)

Me: “For two dollars, I’ll take your family into the bathroom, turn off the lights, and go ‘WoooOOOooooOOO!’ like a ghost.”

Speaking Up Can Get You Down

| USA | Crazy Requests, Family & Kids, Hotels & Lodging

Me: “Hello, this is [Hotel] in [City, State]. My name is [My Name]. How may I direct your call?”

Caller: *with kids screaming in background, on a busy highway, on speaker* “WHAT?! SPEAK UP! I CAN’T HEAR YOU!”

His Logic Has Checked Out

| CO, USA | Hotels & Lodging

(I am working at the front desk at about 10 pm. An older gentleman approaches.)

Me: “How can I help you? ”

Guest: “I want to check out now.”

Me: “Okay, no problem. Why leaving so early?”

Guest: “Oh, I’m still going to be in the room till tomorrow morning.”

Me: “…Then I’m sorry, sir. I can’t check you out tonight, as our system would then tell us your room would be vacant.”

Guest: “But I want to check out now! Not tomorrow morning.”

Me: “I’m sorry, sir, but I can’t do that. See, what room are you in?”

Guest: “Room 000.”

Me: “So, if I check you out now and another person comes in and wants a room, I can say ‘Sure! Room 000 is open.’ You understand?”

Guest: “But I don’t want to do it tomorrow! I want to check out now!”

Me: “I’m sorry, sir, you can’t check out until you’re leaving the hotel.”

Guest: “Well, I can see I’m getting nowhere.” *stomps off talking about how stupid I am*

Coworker: “Maybe we should send another guest to 000 and when he yells at us for THAT tell him we checked him out like he asked.”

Suited To Handle This Case

| Boston, MA, USA | Hotels & Lodging, Rude & Risque

(A well-known guest comes down to the front desk.)

Me: “Hi, [Guest], how are you doing?”

Guest: “Not good at all.”

Me: “What’s wrong?”

Guest: “I need to be moved to a new room.”

(The hotel is at 100% occupancy so there is no way I can move her.)

Me: “Why would you need to be moved? Is there something wrong with the room?”

Guest: “Very wrong! There is a loud vibrating throughout the whole room and I won’t be able to sleep tonight unless I move because it is so bothersome!”

Me: “How about I come take a look in your room to see what the problem is?”

(We go up to her room, and she wasn’t wrong. The whole room was making a loud vibrating sound and was pretty disruptive.)

Guest: “See how bad it is? Move me now, please!”

(I walk around the room and notice the sound is loudest over in the corner by her suitcase.)

Me: “It seems to be coming from the corner of the room. Maybe something is going on in the room next door?”

Guest: “I have no idea but it’s really annoying me!”

(I notice the vibration is coming from her suitcase and I start to get nervous thinking I am about to discover something I am not suppose to see.)

Me: “Miss, it seems to be coming from your suitcase. Is there anything in there that would be making this sound.”

Guest: *looking nervous* “Oh, um, I didn’t even think of it coming from my suitcase. Let me go look.”

(She went over to the suitcase, looking embarrassed, and I started to feel awkward. I felt like I should have left before I saw what she pulled out but she told me to stay. My suspicion ended up being right; she pulled a vibrator out of her suitcase and apologized for the hassle. Then she continued to talk to me about unrelated events while casually holding the vibrator.)

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