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    Category: Hotels & Lodging

    A good hotel prides itself on providing a decent service to all its guests. But when its guests are our stupid customers, there is very little they can do to remedy the situation except pray they’re fully booked the next time they come around!

    Convicted By His Convictions

    | Amsterdam, The Netherlands | Hotels & Lodging, Liars & Scammers, Religion, Rude & Risque, Top

    (I work in a five-star hotel in Amsterdam. It is standard policy that guests give their credit card number upon check-in, or a cash deposit if they do not have a credit card. If they use up a lot of their credit, sometimes reception has to contact the guest for an extra cash deposit. We notice on a Saturday that a guest has completely spent his deposit on watching pay TV of a certain explicit nature. My coworker rings the guest in his room with the request that he should come down to reception to give us more cash.)

    Coworker: *to me* “Well, that did not go down very well. He says he did not spend any of his deposit, and he is coming down to reception to see the bill after he is finished praying.”

    (At that moment, the elevator door opens and man in full Jewish prayer garb steps out.)

    Guest: “I have just been called about my bill, and I would like to see it.”

    Coworker: “Sure, I have already printed it out. As you can see, you have watched TV here, here and here, and that is why your balance is so low.”

    Guest: “There is no way I watched that filth! Look at me! Do I look like a man who would watch that sort of shocking thing? I don’t understand that a hotel would subject its guests to that kind of immoral muck in the first place. I don’t want anything to do with that! God-fearing people like I should be protected from accidentally zapping to those kinds of channels.”

    Coworker: “Well, sir, you did not accidentally zap to that channel. You have to type your room number to activate this program. After five minutes, you get a message on screen that you have to start paying now, and type in the room number again. Then the system asks you to press the confirm button. You cannot do all that by accident. Furthermore, I can see in the records that you watched this channel on three different days for more than two hours at a time. This indicates to me that you have watched a full movie on all these occasions, so I am not satisfied that you accidentally landed on this channel for a few seconds.”

    (The guest throws a few banknotes in my coworker’s face and marches off.)

    Me: *to coworker* “I have a feeling this is not the end of it”.

    (At that moment, the phone rings, and I can see the guest’s room number in the display.)

    Me: *to coworker* “It’s your friend from the pay TV room; you’d better take this call.”

    Coworker: *on the phone to the guest* “Yes, sir, you told me that you could not understand that a hotel would subject its guests to that kind of immoral muck in the first place, that you did not want anything to do with that, and that God-fearing people like you should be protected from accidentally zapping to that kind of channels. So I put the child lock on so that you did not have to be subjected to the filth anymore. Have a nice day…”

    Womb Mates Looking To Be Room Mates

    | IA, USA | Family & Kids, Hotels & Lodging, Theme Of The Month

    (I am a nighttime desk clerk at a hotel. Two teenage boys enter.)

    Older Boy: “Yeah, we’d like a room for the night.”

    Me: *suspicious* “Okay, I’ll need to see some ID.”

    (The older boy hands over his ID.)

    Me: “This says you’re only 17. I can’t give you a room unless you’re 18, especially if you’re checking in with someone else. Besides, I can’t even tell if this is you. The picture’s all smudged out.”

    Older Boy: “Oh wait, that’s not my ID. It’s my twin brother’s ID.”

    Me: “Your twin brother…”

    Older Boy: “Yeah! I mean, can’t you see the family resemblance?”

    Doesn’t Bavaria With Distances

    | Berlin, Germany | Geography, Hotels & Lodging, Theme Of The Month, Tourists/Travel, Transportation

    Guest: “Hi. So, I am going to go to see Neuschwanstein the day after tomorrow; I am meeting a friend there.”

    (Neuschwanstein Castle is 700 km, around 435 miles or at least a six-hour drive from Berlin. I assume he wants to leave Berlin and stay somewhere in Bavaria close to the castle.)

    Me: “Great, they tell me it’s well worth the trip.”

    Guest: “That’s what I heard. So, do you reckon I could be back here in time for the pub crawl?”

    Me: “Um… no, I don’t think so, unfortunately. It’s 700 km from here.”

    Guest: “Yeah. That’s only like 100 miles, right? I got a rental car. And you guys have the Autobahn, after all. I reckon it shouldn’t take me more than an hour one way!”

    Red (Light) Flagged Caller

    | Cork, Ireland | Hotels & Lodging, Rude & Risque, Theme Of The Month, Tourists/Travel

    (I work in one of several worldwide call-centers, taking new reservations and changes/requests to existing reservations with a major luxury hotel chain. Customers often think we are at the hotel they are calling, because we greet them using the hotel name.)

    Me: “Good morning! Thank you for calling [hotel located in Amsterdam]. How may I help you today?”

    Guest: “Hi. I have a reservation for next week for two nights in your hotel. I am flying in from New York and have a two-day layover there in Amsterdam, and I basically just have a few questions.”

    Me: “Certainly, sir, I’ll answer those for you.”

    Guest: “Okay. So, I have a room booked for myself for those two nights. Is the rate any different if someone else is staying in the room with me?”

    Me: “No, not at all. Not unless you have booked a breakfast rate. If breakfast is included, the rate is €10 higher, if you are both having breakfast.”

    Guest: “Okay good. They won’t be having breakfast.”

    Me: “They? The room is a two-person maximum, sir. If you want more people in there, you have to book a larger room.”

    Guest: “Well, that’s my second question: is it a problem if there are two different people joining me on the two different nights?”

    Me: “Oh… no, as long as it just one on each night, then the rate is still the same. Do you have any other questions?”

    Guest: “Yeah… how far are you guys from the red light district?”

    Me: “Um… we are about half a mile away, sir.”

    Guest: “And is it safe walking between the hotel and the district? You know where I am going with this right?”

    Me: “Yes. I think I have pretty good idea, sir. There should be no issue walking between us and the district, sir. Otherwise our concierge can arrange a cab for you. Any further questions?”

    Guest: “No, I think that’s all. Thank you so much for your help! Have a great day!”

    (The call ends, and my coworker turns to me.)

    Coworker: “Another ‘John’ going to Amsterdam?”

    Me: “Yup.”

    How To Cancel Death

    | USA | Family & Kids, Hotels & Lodging, Liars & Scammers

    (I work guest relations for a large hotel chain. One of my duties is to cancel advanced purchase reservations, which have a non-refundable clause.)

    Me: “Guest relations, my name is [name]; how may I help you?”

    Caller: “Yes, I want to cancel my reservation.”

    Me: “What is the confirmation number?”

    (I pull up the account, and run the customer’s membership club information for case history.)

    Caller: “Yes. My wife died suddenly, so I cannot make this reservation.”

    Me: “I’m terribly sorry to hear about your loss, sir. Let me see what I can do for you. Since this is an advanced purchase, we would need a copy of your wife’s death certificate to verify her passing. I’m so sorry to ask for this.”

    Caller: “It will be after the funeral that I can get that to you, but that is after the 24th.”

    (The reservation is for the 24th this month.)

    Me: “I see. May I place you on hold for a moment while I look into some options with the hotel?”

    (After placing him on hold, I review past case history, noticing a lot of cancellations of advanced purchases. One thing seems common. They’re all for wives. All fairly recent, as well.)

    Me: “Sir? Yes, thank you for holding. Sir, how many wives do you have?”

    Caller: “WHAT!? WHY WOULD YOU ASK ME SUCH A QUESTION!? WHY WOULD YOU DISHONOR MY WIFE!?”

    Me: “Well, you see, in looking up your membership information, I see that in the last six months you have cancelled eight advance purchase reservations, all of them stating your wife passed away. So how many wives do you have?”

    Caller: “This is absurd! I want your manager!”

    Me: “I am a case manager, sir, and I am not going to cancel this reservation, nor ask the hotel to honor a cancellation without you providing a death certificate. If she really has passed, then I certainly apologize and am very sorry for the loss, but unless you have been remarried seven times in the last six months, your wife has either passed away previously, and not suddenly as you claimed. Would you like our mailing address so that you can send in a copy of the death certificate?”

    Caller: *hangs up*

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