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  • Had It Up To Their Neck With Bad Customers
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    Category: Hotels & Lodging

    A good hotel prides itself on providing a decent service to all its guests. But when its guests are our stupid customers, there is very little they can do to remedy the situation except pray they’re fully booked the next time they come around!

    The Price For Room To Improve

    | Omaha, NE, USA | Extra Stupid, Hotels & Lodging, Money

    Me: “Good evening, how can I help you?”

    Caller: “What are your rooms at for Thursday night?”

    Me: “I’m sorry, ma’am, we’ve sold out. Would you—”

    Caller: “Okay, but what are the prices?”

    Me: “Well, the prices are based on availability, so I can’t give an exact quote, but I can—”

    Caller: “What do you mean?! Why can’t you just give me the price?!”

    Me: “Well, based on other nights, it would be between $169 and $199, plus the local tax, but we are sold—”

    Caller: “No! You’re not hearing me! What’s the exact amount!?!”

    Me: “That would be $222.88, ma’am.”

    Caller: *in a very condescending tone* “There! That wasn’t so hard, was it!?”

    Me: “Uh…”

    Caller: “So, how many of those do you have left?”

    No Vocation For Location, Part 4

    | Chicago, IL, USA | Geography, Hotels & Lodging, Tourists/Travel

    (A nice German family is checking into the hotel around 10:30 at night.)

    Father: “We have to be up early tomorrow. We’re driving to Disneyland tomorrow.”

    Me: “Wow, that’s a heck of a drive. When do you think you’ll get there?”

    Father: “I don’t know. I was hoping mid-afternoon.”

    Me: “I think you might want to check your directions. California is 2,000 miles away.”

    Father: “But it’s just the other side of the country.”

    Me: “The US is a big country, sir.”

    Related:
    No Vocation For Location, Part 3
    No Vocation For Location, Part 2
    No Vocation For Location

    Great Service, With Ifs And Butts

    | Tampa Bay, FL, USA | Hotels & Lodging, Rude & Risque

    (I am a concierge at an historic hotel in the downtown area, and a common call that I receive is to deal with is customers losing items in the rooms.)

    Me: “Hello, and thank you for calling [hotel]. This is [my name]. How can I be of service?”

    Caller: “Hello, my name is [name] and I stayed a few nights there last weekend, from Friday to Sunday. I believe I may have, um, left some… jewellery in the room.”

    Me: “Ah, well, I would be glad to ring the maid service and have them check their lost and found. Could you describe the item that you’re looking for?”

    Caller: “Well, that’s the thing. You see, I kind of want you to be discreet about this.”

    Me: “Of course sir; if you wish, I will check for the item myself.”

    Caller: “That would be great. Now, what I’m looking for is very expensive; it’s silver with several small diamonds in it.”

    Me: “Okay, sir, but what exactly is it?”

    Caller: *obviously flustered at this point* “Well, um, it’s a…” *in a whisper* “…butt plug.”

    Me: *I wasn’t really sure that I heard what I just heard.* “Excuse me, sir?”

    Caller: “A butt plug? You know, for…”

    Me:*interrupting* “Oh, yes, yes. I understand. Let me have your contact information and I will check the lost and found. But, to be honest, it is possible that it was thrown away, considering.”

    Caller: “Oh, I hope not, that thing was very expensive! To be honest, I really just need to be careful where I leave that thing.”

    (I almost died holding back laughter at this point.)

    Caller: “Well, if it shows up you can call me at [phone number]. Thank you, young man, you’ve been very helpful. Just let me know!”

    Someone Freed Willy

    | College Station, TX, USA | Hotels & Lodging, Rude & Risque

    (I am a manager at a local hotel. I’m manning the phones.) 

    Me:” Thank you for calling [hotel name], how can I help you?”

    Caller: “Hello, I stayed at your hotel last weekend. I just wanted to let you know that there was a man without his pants on at the pool area.”

    Me: “I’m sorry you had to witness that, sir.”

    Caller: “Oh, it’s no problem. It was just awkward because his ‘willy’ was hanging.” 

    Me: “Sir?”

    Caller: “Well, it must have been a 10-incher because my wife is still talking about it ’til this day!”

    Disturbingly Dense, Part 2

    | Michigan, USA | Extra Stupid, Hotels & Lodging, Top

    (We are a small hotel in an even smaller town. Because of our size, we only have housekeeping until about 1 pm. After that, the front desk can stock towels and things, but we don’t fully clean the room.)

    Guest: “We left at 9:30 this morning to go out for the day. It is now 12:50 and we still don’t have maid service!”

    Me: “I’m sorry to hear that, sir. We can have housekeeping come up immediately and clean that for you.”

    Guest: “Absolutely not! We will be here for an hour. Then you can get in!”

    Me: “Unfortunately, sir, we do not have 24 hour housekeeping service. Housekeeping is not offered after 1 pm.”

    Guest: “But we put out our sign!”

    Me: “The sign on the inside of the door? Your ‘Do Not Disturb’ sign?”

    (Upon saying this, the guest realizes that they are in error.)

    Guest: “Well, yeah… but they should’ve know we weren’t in here!”

    Me: “If there is a ‘Do Not Disturb’ sign up, sir, they are not supposed to disturb you.”

    Guest: “You are incompetent! I demand to speak to a manager!”

    Me: “You’re speaking to her, sir.”

    Guest: *click*

    Related:
    Disturbingly Dense


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