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  • September Theme Of The Month: Overheard!

    Category: Hotels & Lodging

    A good hotel prides itself on providing a decent service to all its guests. But when its guests are our stupid customers, there is very little they can do to remedy the situation except pray they’re fully booked the next time they come around!

    A Do-Not-Disturbing Amount Of Stupidity

    | SC, USA | Crazy Requests, Extra Stupid, Hotels & Lodging

    Guest: “My room is filthy! I demand a free night! This is ridiculous! Give me your corporate number!”

    Me: “I’m so sorry, ma’am. Give me your room number and I’ll sort this out!”

    Guest: “209.”

    Me: “Ma’am, it says you’ve been in this room three days. We have a housekeeper going to your room to clean it today. They’ll be there at 9 am. We have it listed that your room had a do not disturb sign for the last three days. Please remove it from your card slot and your room will be cleaned.”

    Guest: “Well how the f*** was I supposed to know they wouldn’t come if that was there? You should tell people that! Poor service! Get to my room NOW and do your job! Idiots!”

    Me: “…yes, ma’am.”

    (She did this two more times in her two week stay, never once taking the do-not-disturb sign of her door.)

    Must Think They Were Dragonborn Yesterday

    | NB, Canada | Bizarre, Hotels & Lodging, Theme Of The Month

    Me: “Thank you for calling [Hotel]. How can I help you?”

    Caller: “My name is warrior… and I’m lost.”

    (Music plays in background, and the caller goes on about fighting and being lost.)

    Me: “Can I have your name, sir?”

    Caller: “My father was a paladin.”

    (At this point my coworker took the headphones to listen in. It was a prank call, and at least it was entertaining.)

    Direction Dissection

    | USA | Bizarre, Hotels & Lodging

    Guest: “I need directions.”

    Me: “Okay. To where?”

    Guest: “To [Address].”

    (The address she was giving me was on the very same street our hotel is on, and I knew the place well.)

    Me: “Oh, I know where that is. You just make a left from the hotel, and—”

    Guest: *very seriously* “Don’t tell me what to do! I’m not your slave!”

    Me: “Um… I never said you were.”

    Guest: “Then don’t tell me what to DO, then!”

    Me: “Um…okay.”

    (Silently, I use directions from the Internet, print it up, and hand it over.)

    Me: “Here you go.”

    Guest: “Thanks!”

    (I saw her a few minutes later, complaining to someone on her phone about ‘a piece of paper that’s telling her what to do.’)

    Doctor’s Disorders

    | USA | Extra Stupid, Health & Body, Hotels & Lodging

    (It is around three in the morning when I take a phone call.)

    Me: “Front desk.”

    Guest: “Help! My husband is feeling very sick. He needs a doctor!”

    Me: “Ma’am, we don’t have any doctors in the hotel. Shall I call him an ambulance?”

    Guest: *suspiciously* “And just where is this ‘ambulance’ going to take him?”

    Me: “Um, to the hospital…”

    Guest: “…”

    Me: “…where there are doctors?”

    Guest: “Oh. Okay, then.”

    Should Have Called It A Night

    | Scotland, UK | Hotels & Lodging, Rude & Risque, Underaged

    (I’m 14, working in the kitchen of a local pub/inn. I arrive at work one day and go to sign in, behind the reception desk in the front hall. A customer comes in and assumes I’m working on the front desk.)

    Customer: “Hey! How much are rooms?”

    Me: “Depending on which rooms are available, anywhere from £35-65 a night—”

    Customer: “No, how much for an hour?”

    (He winks at me. Being 14, I don’t understand what he’s getting at.)

    Me: “Pardon? The rooms are priced for a night—”

    Customer: “Yeah, but how much for you and a room for an hour?”

    (I am beyond confused at this point when the manager, a stocky guy with a shaved head, tattooed arms and a strong Glaswegian accent appears from the dining room, right behind the guy.)

    Manager: “CAN I HELP YOU!?”

    (The customer jumped about a foot in the air, saw my manager, and bolted out the door. My manager refused to tell me what the guy was talking about (and I didn’t realise for another couple of years), just told me to run and get him or the chef if I saw the guy again.)

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