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  • Had It Up To Their Neck With Bad Customers
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    Category: Hotels & Lodging

    A good hotel prides itself on providing a decent service to all its guests. But when its guests are our stupid customers, there is very little they can do to remedy the situation except pray they’re fully booked the next time they come around!

    A Messy Apology

    | Hattiesburg, MS, USA | Health & Body, Hotels & Lodging, Rude & Risque, Themed Giveaway

    (I work the afternoon shift at a mid-market hotel, so I make a lot of welcome calls to guests that have checked in just to make sure that they like the room.)

    Me: “Hey, this is [My Name] at the front desk. How are you?”

    Guest: “I’m good!”

    Me: “Wonderful. How do you like the room so far?”

    Guest: “Oh, the room’s great, except for the semen we found on the floor… Oh, wait, that’s mine!”

    Me: *stammering for the right words* “Um, ok, well, if you have any questions or if you need anything just let me know.”

    (The guest called back around five minutes later with an apology and an explanation. Apparently, he thought I was a friend of his by the same name that was due to check in to the hotel later that afternoon. Suffice it to say he was incredibly embarrassed.)

    This Caller Has Been Barred

    | CO, USA | Bizarre, Crazy Requests, Hotels & Lodging, Rude & Risque, Themed Giveaway

    (I’m the night auditor. It’s about 3 am and the phone rings.)

    Me: “Thank you for calling [Hotel]. How may I help you?”

    Caller: “Yeah, I just wanted to check rates for these dates.”

    Me: “Absolutely. We have two queens or a king for these prices.”

    Caller: “Oh, okay. What is there to do in the area?”

    Me: “We’re popular for our hiking trails and outdoor activities, as well as our variety of small breweries—”

    Caller: “Are there any gay bars?”

    Me: “Not that I know of.”

    Caller: “What?! No gay bars?!”

    Me: “I’m afraid not.”

    Caller: “Well… where do you go?”

    Me: “To… the regular bars?”

    Caller: “Okay, because I got a couple of lesbians coming there for their honeymoon.”

    Me: “Well, I assure you there are plenty of bars to choose from. So, how many nights shall I book you for?”

    Caller: “Oh, I’ll have to talk to them.” *click*

    (He called and had the exact same conversation with me three more times in two weeks before getting my manager, who told him he needed to stop harassing me.)

    Should Have Released The Booking

    | Fort Collins, CO, USA | Bizarre, Health & Body, Hotels & Lodging, Rude & Risque, Themed Giveaway

    (The phone rings at about 4 am.)

    Me: “Thank you for calling [Hotel]. This is [My Name]. How may I help you?”

    Caller: “Yes. I need to place a reservation for Monday, checking out Wednesday.”

    Me: “Absolutely. Let me check the rates for those nights.”

    (We continue our conversation; he is booking a room normally enough until I ask for credit card information.)

    Me: “Okay, you’re all set. I just need a credit card to hold the room.”

    Caller: *sounding a little taken aback* “Oh, yes… of course… Let me get my card for you. Hold on.”

    (This is followed by two minutes of muffled sounds.)

    Caller: *clearly out of breath* “Okay, sorry, had to go upstairs. Hang on, let me grab it.”

    Me: “Umm. Okay.”

    (Another 45 seconds of muffled panting.)

    Caller: “All right. Got it.” *gives me the number* “So… have you ever just, you know, needed a release?”

    Me: *pretending to not hear the question* “I’m sorry.? What was that?”

    Caller: “Okay. Thanks for all your help!” *hangs up*

    (He never showed up or called to cancel and his credit card info was expired.)

    Incheon Further Away From The Answer, Part 5

    | AB, Canada | Extra Stupid, Hotels & Lodging, Language & Words

    Me: “Can I help you?”

    Customer: “Yes I would like to check in please.”

    Me: “Of course, ma’am. A single room is $89.00 plus tax.”

    Customer: “Oh, okay. I’ll take it.”

    Me: *using the computer to put her information in*

    Customer: “So, are you Japanese?”

    Me: “No, I am Korean.”

    Customer: “Chinese?”

    Me: “Korean.”

    Customer: “That’s like Chinese, right?”

    Me: “No, ma’am.”

    Customer: “It’s like Japanese, then?”

    Me: “No, it’s Korean.”

    Customer: “Oh, okay. So what language do you speak? Chinese?”

    Me: “Korean.”

    Customer: “Japanese?”

    Me: “Korean…”

    Customer: “That’s like Chinese?”

    Me: “No. Korean.”

    Customer: “Like Japanese?”

    Me: “No, it’s like Korean. It’s different from Japanese and Chinese.”

    Customer: “Oh, Korean… I see! Don’t you learn something everyday?”

    Related:
    Incheon Further Away From The Answer, Part 4
    Incheon Further Away From The Answer, Part 3
    Incheon Further Away From The Answer, Part 2

    Attraction Detraction

    | Germany | Crazy Requests, Hotels & Lodging, Tourists/Travel

    (Our hotel is located in a nature park. In November, there are not many tourists around, since the weather tends not to be very good for hiking in the forest – the prime reason for coming here. Many tourism related businesses close this time of year. We are open for one more week before closing ourselves. We have an attractive ‘stay three nights, pay two’ offer. I am talking to a guest at checkout)

    Guest: “We really enjoyed our stay, but we were disappointed that most of the tourist attractions in the area were closed.”

    Me: “Yeah. This is the last week for us, too, before we close.”

    Guest: “Had I known that everything was closed, I would not have come here. Why is your hotel open when everything else is closed?”

    Me: “We do not know why our customers are here. What if you needed to go to a funeral or were here on business and you could not book any hotel because they were all closed? And is the special offer perhaps an indication that it could be low season?”

    Guest: “You should not be open. Next year you HAVE to close the same date as the other businesses. It is not fair that you stay open longer, and tricking customers in coming to stay with you!”

    Me: *speechless*


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