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    Category: Home Improvement

    Stupid customers still have to live somewhere. While we applaud them for sometimes wanting to make the place look nice, please don’t assume flat-pack furniture comes ready out of the box, or that power-tools are named as such because they need power! They make Tim The Toolman Taylor look like Frank Gehry!

    Window Pains

    | MA, USA | Crazy Requests, Home Improvement

    (A tenant in an office building calls the property management office. It’s autumn, and a bit chilly outside. Not every office in this building has a window, but hers does. Tenants pay more for the larger suites with windows.)

    Tenant: “Ever since the heat came on last week, my office has been stifling! Can’t the maintenance do anything?”

    Me: “I’m sorry, the office suites do not have individual heat controls. However, I can put in a ticket for maintenance to come and adjust your overhead vent so you don’t have as much warm air coming in.”

    Tenant: “Well how long will that be? I’m dying in here!”

    Me: “Maintenance is usually able to complete their tickets in a day or two.”

    Tenant: “What? He can’t come today? This is completely ridiculous! How do you expect me to work, or see clients? I’m sweating!”

    Me: “Well, in the meantime, you could certainly crack a window. It’s nice and cool outside.”

    Tenant: “THAT’S NOT WHAT I PAY FOR!”

    The Problem Is The Problem

    | NY, USA | Crazy Requests, Home Improvement

    Customer: “Hello, I own a house I’m trying to sell. The potential buyer had an engineering inspection done, and the inspector told me to call you to come out.”

    Me: “Okay, what seems to be the problem?”

    Customer: “I don’t know.”

    Me: “Well, we need something to go on here. Do you know what we’re looking for, or where we should look?”

    Customer: “All I know is the inspector told me to call [Utility Name], and have them come out.”

    Me: “Did they say what was wrong?”

    Customer: “No! Why are you making this so hard?”

    Me: “In order to send a crew out to potentially fix something, we have to have some idea what is broken. Also, whatever is broken might turn out to be customer owned, and not our equipment. In that case we will not be able to. Lastly, we need to send different crews for different issues. In order to send the correct people, we need to know what we’re dealing with.”

    Customer: “I don’t understand why this has to be difficult! I’m reporting an issue to you, and I need you to come out and fix it. Why can’t you just send somebody out! I don’t understand why this is so hard!”

    Me: “So, let me get this straight. You want me to send out a crew to repair something, but you don’t know what is broken, why you need us to come out, or if it is even an issue on our end, or our responsibility at all?”

    Customer: “Yes.”

    Fabricate An Excuse Not To

    | Lansdale, PA, USA | Crazy Requests, Home Improvement

    (A customer comes into the fabric store where I work. She is holding a scrap of plain black fabric, about the size of a postage stamp.)

    Customer: “Excuse me; I need help. I purchased a few yards of this fabric the other day, and I need more of it.”

    Me: “Okay, do you have your receipt?”

    Customer: “No.”

    Me: “Do you have the serial number?”

    Customer: “No.”

    Me: “Uh, do you know what the fabric was called? Or where you found it?”

    Customer: “Nope.”

    Me: “So, you want me to look through every black fabric in the entire store until I find one that looks similar?”

    Customer: “Could you?”

    Barking Up All The Trees

    | Montreal, QC, Canada | Extra Stupid, Home Improvement, Math & Science

    (I’m working in a garden center.)

    Customer: “Hey, lady! Do you know something about plants?”

    (I have a diploma in gardening, and been working here for five years.)

    Me: “Yes, a lot actually.”

    Customer: “I’m looking for a very specific plant. It’s very unique and it has flowers! And you have to feed it with water also!”

    Me: “Okay… can you—”

    Customer: “It’s kind of big also!”

    Me: “Can you gave me a little bit more specification on that plant?”

    Customer: “It has green leaves!”

    Green-Fingered When It Comes To Painting

    | AZ, USA | Extra Stupid, Home Improvement, Math & Science

    (An extremely irate customer approaches me with a can of paint that has barely any product left in it.)

    Customer: “You guys made a mistake! I want my money back right now!”

    Me: “I’m sorry, ma’am; what seems to be the problem?”

    Customer: “This paint made my walls green! If I wanted green, I would have purchased green!”

    (I take the nearly-empty can of paint, and pry off the lid. Inside, the color showing is a vivid, aqua-marine blue.)

    Me: “Hmm. Let me check this out for you.”

    (The customer smugly smiles and puts her hands on her hips. I grab a wooden paint stirrer and scrape the bottom of the can. I look at the stick, and see that there is a very vivid, aqua-marine blue at the base of the stick.)

    Me: “Ma’am, did you put any primer on your walls before you painted them?”

    Customer: “No! I just painted over the color that was already there!”

    Me: “Of course. And, can you please tell me the color of the original wall?”

    Customer: “It was yellow.”

    Me: “And yellow, plus blue, makes?”

    Customer: “Gree—oh…”

    Me: “May I help you with a selection of primers?”

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