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  • August Theme Of The Month: Best. Customer. Ever!

    Category: Home Improvement

    Stupid customers still have to live somewhere. While we applaud them for sometimes wanting to make the place look nice, please don’t assume flat-pack furniture comes ready out of the box, or that power-tools are named as such because they need power! They make Tim The Toolman Taylor look like Frank Gehry!

    The Sorry State Of Customer Service

    | Foley, AL, USA | At The Checkout, Crazy Requests, Home Improvement, Wild & Unruly

    (It is my first day working the customer service desk, and a customer is cussing and yelling because I can’t do a return for him. One of my coworkers, famous for being very patient and good with difficult customers, happens to wander by. I’m nervous, so I flag her over.)

    Coworker: “Oh, [My Name], do you want some help?”

    Customer: “Help?! I need help! That f***** b**** won’t take back my return! This is s***!”

    Coworker: “Did you call the manager?”

    Me: “Yeah, and he said we couldn’t do anything.”

    Customer: “And that’s bulls***!”

    (My coworker looks unimpressed. I explain why we can’t do the return to her.)

    Coworker: “Hmm. Okay, well, I know he said no, but I think he’s actually wrong. I’ll take care of this. Sir, will you come with me?”

    Customer: “No! I’m standing here at this d*** desk until you fix my d*** problem!”

    Coworker: “Okay. Suit yourself.”

    (The customer keeps swearing and yelling until my coworker returns.)

    Coworker: “Okay, we’re going to make an exception. Boss’s orders.”

    Customer: “Finally! I’ve been here for f***** ever!”

    (I do the return, and as I’m about to hand the customer his money, my coworker holds her hand up to stop me.)

    Coworker: “Sir, I want to make it very clear that if I had any choice at all, I wouldn’t do this for you, and if you EVER come in here again and swear or yell at my coworkers, my boss, or me, I will personally see that you are escorted from this store, by the police if necessary. You should be ashamed of yourself for acting like this and making [My Name] feel like she’s not doing a good job because she is doing a marvellous one.”

    Customer: “I… I’m sorry.”

    Coworker: “No, you aren’t, and quite frankly, I don’t care. I’ve said my piece. Now here is your money, Sir. Have a splendid Thanksgiving.”

    A Bush In The Fridge Is Worth Two In The Bush

    Oslo, Norway | Bizarre, Home Improvement, Politics

    (I work in the customer service desk at a large store selling domestic appliances. This day one of my ‘regulars’ came in. He’s a really old man – and he seldom files complaints, he just wants to know how his stuff is working, and maybe have a chat.)

    Me: “Hello. How may I help you today?”

    Customer: *whispering* “There was something wrong with delivery of my fridge. It came with something in it.”

    (I pull up his records, and see that he bought one of our display models earlier that week. It’s not seldom other customers leave soda bottles or other stuff in the fridges that’s out on the floor, and I immediately think that is the case.)

    Me: “Well, I’m really sorry, sir. But may I ask, exactly what was inside the fridge?”

    Customer: *still whispering* “George W. Bush.”

    Me: “Excuse me? What?”

    Customer: “The American ex-president. The younger one! He was in my fridge and now he’s on my living room floor, all tied up and ready to be shipped back.”

    Me: “Shipped back?”

    Customer: “Oh, don’t worry; I’m not going to have YOU do that, poor thing. I’ve called FedEx. I just wanted to let you know. ”

    Me: *not really knowing what I can do, other than play along* “Well, thank you then, sir. And sorry for your trouble. Is the fridge working okay, though?”

    Customer: “Oh yeah, it’s totally fine! But you should really stop selling appliances with republicans in them. Could hurt your business.”

    The Crystal Is Not Clear

    , | Ottawa, ON, Canada | Crazy Requests, Home Improvement

    (This takes place over the phone.)

    Customer: “Hi, I’m considering buying a [Very High End Brand] crystal chandelier from you guys. I was wondering… is there a way to tell by looking at it what the brand is? Like, is there a signature etched into the crystal, or something written on the metal part?”

    Me: “No, I’m sorry; I haven’t seen anything like that.”

    Customer: “But if I spend all this money on the best crystal, how are my guests supposed to tell? I’d want everyone to know!”

    Me: “Well, each chandelier comes with a certificate of authenticity you could display, or a [Brand] tag you could hang on it if you wanted.”

    Customer: *sarcastically* “Oh, that wouldn’t be pretentious at all now, would it?” *hangs up*

    The Purple Flower Eater

    | USA | Bigotry, Extra Stupid, Home Improvement, Pets & Animals

    Manager: *answering phone* “[Complex Manager]’s office. This is [Manager].”

    Resident: “Someone dug up my flowers! The purple ones! It’s because purple is the gay color. They think I’m gay, and they hate me, so they dug up my flowers!”

    Manager: “Slow down, [Resident]. Who dug up your flowers?”

    Resident: “People who hate me because they think I’m gay!”

    Manager: “O… kay. When did you plant these flowers?”

    Resident: “Yesterday. I had that row of white flowers, and I planted the purple ones in between. It went white, purple, white, purple. But they only dug up the purple ones!”

    Manager: “Did you do anything special when you planted the purple ones?”

    Resident: “Well, yes. I put some fish pieces in the soil because I heard that it was supposed to help the plants grow.”

    Manager: “… [Resident], I think that raccoons dug up your flowers to get at the fish.”

    Resident: “What? No, that can’t be. Raccoons are very respectful of nature. They wouldn’t do that.”

    Retort Against Those Who Extort

    | Orlando, FL, USA | Awesome Workers, Bad Behavior, Home Improvement, Liars & Scammers, Top

    (My mother is in her 70s, and is shopping at a thrift store when she spots a beautiful bamboo bookcase.)

    Clerk: “Hi. Do you need some help?”

    Mom: “I am interested in the shelf, but have to go home first and do some measuring.”

    Clerk: “No problem; I’ll make sure it’s still here when you get back.”

    (After getting home, measuring, and seeing it will fit, she calls me to ask if I can go with her to pick it up if it was still there. We get to the store, where she walks over to the bookshelf and shows me. About a second later, a customer immediately walks up to us.)

    Customer: “I’m actually buying this shelf… but how much would you be willing to give me NOT to buy this?”

    (My mom and I looked at each other in disbelief, and before I can even think of what to say to this idiot, the clerk from earlier immediately steps in:)

    Clerk: “Sorry, sir. This lady was here earlier and was going to buy it, but she had to run home and take measurements first.”.

    Customer: “Well, that’s not fair. I was just ready to buy this!”

    Clerk: “Sorry. She gets first pick.”

    Mom: *looking at the customer with a big grin* “And I decided I’ll take it.”

    Clerk: *with an even bigger grin* “Let me go ahead and ring you up, and you also get a senior discount!”

    (We spent the next few minutes cashing out while the customer just stood there and stared at us the whole time, and then stood out in the parking lot and kept staring at us (with a butt-hurt look) while I loaded it on the car, pausing here and there to give him a big ‘f*** you’ grin. Thank you, awesome clerk, for putting that a**-hole in his place for trying to extort money from the elderly!)

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