Category: Home Improvement

Stupid customers still have to live somewhere. While we applaud them for sometimes wanting to make the place look nice, please don’t assume flat-pack furniture comes ready out of the box, or that power-tools are named as such because they need power! They make Tim The Toolman Taylor look like Frank Gehry!

Coming In For War Paint

| Bethesda, MD, USA | Crazy Requests, Home Improvement

(I’m a manager at a popular home supply store in the paint supplies department. I’m filling orders for paint, because the work is getting so backed up, when a clearly angry customer approaches the desk. One of the employees talks to the lady for a while before she starts screaming for a manager. The employee points in my direction and waves at me to come over. I drop what I’m doing and walk over.)

Customer: “HELLOOOOOO!”

Me: “Hello there! How can I help you?”

(She lifts a nearly empty can and slams it on the counter.)

Customer: “You dip-s***s sold me the wrong color! My living room is RUINED!”

Me: “Ma’am, I understand you are frustrated, but please refrain from using coarse language. What color were you trying to get?”

Customer: “A DIFFERENT ONE! YOU gave me a MUCH darker color than what’s on this swatch!”

Me: “Here, let me see what you have.”

(The customer hands me a paint swatch with a honey-color circled in marker. I look at the paint and it matches exactly.)

Me: “Is this the color that’s on your walls now?”

Customer: “YES! How many times do I have to say it?! It’s hideous and YOUR fault!”

Me: “By chance, did you try a sample of the paint first? To see what it looked like with the normal lighting in your room? The samples are quite inexpensive and allow you to try out a few different colors to make sure you like something before—”

Customer: “WHY would I spend money on a SAMPLE?! SAMPLES are FREE!”

Me: *glazing over* “This is paint we’re talking about. We give you enough to cover a small area. It’s not like the sample has noth—”

Customer: “You need to fix this mess you made NOW!! You ruined my living room! Now you’re going to fix it!”

Me: “We are not responsible for you not liking the paint you picked out. I CAN mix up some samples for you to take ho—”

Customer: “And YOU need to come to my house to paint my living room!”

Me: “That’s not going to happen.”

Customer: “And you’re going to do it for free to make up for the distress you’ve caused.”

Me: “That is DEFINITELY not going to happen.”

Customer: “And you’re going to refund me the price of the paint!”

Me: “That is also not happening.”

Customer: “AND I want a gift certificate to show me how sorry you are for the headache you’ve caused!”

Me: “In that case, that will definitely never happen.”

Customer: “Then give me my next room’s worth of paint for free!”

Me: “Absolutely not.”

Customer: *shrugs* “Oh well, it was worth a try.”

(She then turned around and left without her empty paint cans.)

Should Draw A Line In The Sanding Machines

| The Netherlands | Bigotry, Home Improvement

(I am a female employee at a hardware store. An older male customer comes to the service desk.)

Me: “Good afternoon, sir. How can I help you?”

Customer: “I just looked at the sanding machines.”

Me: “All right, so what would you like to know?”

Customer: “I just looked at the sanding machines.”

Me: “Yes, and what is your question exactly?”

(The guy just looks at me and repeats himself once more.)

Me: “Do you need any help?”

Customer: “Yes.”

Me: “With what, exactly?”

Customer: “The sanding machines.”

Me: “What part about sanding machines exactly do you need help with?”

(The customer doesn’t answer my question and says, yet again:)

Customer: “I was just looking at the sanding machines.” *after a short pause, he says* “Is there anyone here who can help me find the right one?”

Me: “Oh, well, I can’t leave the register, as there is nobody else here to take care of that, but if you ask my colleague over there, he’ll be happy to help you.”

Customer: “Yes, he does look like he knows a little something about that.”

(My male colleague was just standing there, the only visible difference between me and him being that he’s a man. The customer also greatly emphasized the ‘he.’ The customer walked up to my colleague and right off the bat started telling him exactly what he was looking for.)

You’re My Number One Problem

| MI, USA | Home Improvement, Pets & Animals, Top

(I overhear the following conversation between a resident and the manager of our building. The resident is notorious for being a nuisance, and for letting his yippy little rat of a dog relieve herself everywhere, both in his apartment, and in common areas.)

Resident: “The carpet in my apartment needs to be cleaned. It smells awful!”

Manager: “Maintenance deep cleaned it a month ago; it’s really smelling again?”

Resident: “Yes! It’s disgusting. You need to find staff who know how to clean things properly. I’m paying far too much to live in a smelly apartment.”

Manager: “The last time the carpet was cleaned, maintenance reported that the smell appeared to come from dozens of urine stains. Perhaps if your dog were to stop urinating on the carpet, the smell wouldn’t come back.”

Resident: “What!? My precious little [cutesy dog name] is housebroken, and I walk her several times a day! How dare you blame her? You people have been trying to get rid of her for years, and I won’t stand for it!”

Manager: “Oh, I’m sorry; I shouldn’t have made that assumption about [cutesy dog name]. Perhaps if YOU stop peeing on the carpet, the smell won’t return.”

Only A Hundredth Of The Intelligence

| Glasgow, Scotland, UK | Extra Stupid, Home Improvement, Math & Science

(Our shop prints a lot of the sizes on products in cm when a lot of older customers are more familiar with inches.)

Customer: “Hi, I need help with these curtain sizes, please!”

Me: “What’s the matter?”

Customer: “It says here the length is 228 cm, but I’m not sure what that means.”

Me: “Okay, well 228 cm is roughly—”

Customer: “Because I need a 2.28 m length curtain!”

Me: “…”

An Emerging Emergency

| Oceanside, CA, USA | Crazy Requests, Home Improvement

(A tenant was upset that she had called the maintenance emergency number at midnight on a Saturday night, and they did not respond immediately. She came into my office the following Monday morning to explain her ’emergency.’)

Tenant: “I had a leak from my bathtub faucet. I put a bucket in the bathtub to catch the leak. It got worse and the bucket overflowed. Don’t you consider that an emergency?”

Me: “Did the overflow go down the bathtub drain?”

Tenant: “Yes.”

Me: “Did any water leak outside of the bathtub?”

Tenant: “No.”

Me: “No, we do not consider a leak contained in the bathtub as an emergency.”

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