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  • October Theme Of The Month: Halloween!

    Category: Holidays

    Even during the holidays, customers don’t seem to take a break. With that many extra light-bulbs around you’d think a few extra would appear above their heads?

    Not So Closed Minded, Part 6

    | UK | Holidays, Theme Of The Month

    (We have two locations in town, one of which is open 24 hours most of the year. We are normally open until 11 pm. It’s Christmas Eve. A woman enters at 9.50 pm and grabs a trolley. She stops to look at me sympathetically.)

    Customer: “Oh, you poor thing having to work on Christmas Eve. It’s so sad to split up families during the holidays for money. I hope the company is ashamed.”

    Me: “Well, actually, ma’am, we close in 10 minutes.”

    Customer: “But you’re open until 11.”

    Me: “Sorry, we close at 10 tonight because it’s Christmas. We’ll be opening again at 9 am Boxing Day.” *indicate multiple signs showing holiday opening hours*

    Customer: “Well, that’s selfish! I need lots of things for tomorrow.” *exasperated sigh* “I’ll just go to [the 24-hour location] then.”

    Me: “They also close at 10 pm tonight. Sorry about that.”

    Customer: “But I need my things!”

    Me: “They’re open 10-3 tomorrow for emergency supplies.”

    Customer: “I can’t be expected to go out on Christmas day. You’ll just have to stay open.”

    (She starts to shop and the security guard has to remove her. A week later, I’m working New Year’s Eve. She arrives at 10 past 9, as we’re locking up.)

    Customer: “What? No! You said 10!”

    Me: “That was last week. Tonight we close at 9.” *points at sign again* “And they’ll be closing up [24-hour location], too.”

    Customer: “But I haven’t got any champagne for midnight!”

    (She pushed me and snatched the keys from my hand before anyone could stop her. I was taken by surprise, fell back, and hit my head on the pavement. It took my two coworkers and the security guard to stop her trying to reopen the shop. I ended up spending New Year in hospital with concussion. She turned up next day to complain about me.)

    Not Very Closed Minded, Part 5
    Not Very Closed Minded, Part 4
    Not Very Closed Minded, Part 3

    Unhappy Holidays, Part 3

    | MD, USA | Holidays, Hotels & Lodging, Theme Of The Month

    Me: “To get to your room take the elevators on the right up to the fifth floor. Enjoy your stay and Happy Holidays.”

    Guest: “No, not Happy Holidays. It’s Merry Christmas.”

    Me: “…”

    Guest: “You don’t want to offend people? Well you’re offending me! It’s Christmas! We’re a Christian nation! We’re the majority and I’m tired of people ignoring that to appease a fringe majority of people out there.”

    Me: “I’m Jewish.”

    Guest: “Well, uh… Happy Hanukkah.”

    Me: “And Merry Christmas to you, sir.”

    Unhappy Holidays, Part 2
    Unhappy Holidays

    Sadly That’s A Wrap

    | FL, USA | Crazy Requests, Holidays, Theme Of The Month

    (While I work at this store normally, I’m in on my day off, and not dressed at all in uniform. I am about as far as you can get from our uniform, which requires a button down, and apron, and pants. I’m wearing a dress. A woman approaches me as I am doing my shopping.)

    Woman: “Don’t you work here?”

    Me: *thinking she has been in before and recognized me, which isn’t uncommon* “Yes, ma’am. I’m just in today doing some shopping—”

    Woman: “—wrap these.” *shoves several items to be gift wrapped at me*

    Me: “Ma’am, I can’t wrap those for you. I’m a guest today, just like you. I’m not actually working.”

    Woman: “Why are you refusing to help me? Just wrap them. I’s not that hard!”

    Me: “No, it’s not. It’s also not hard to understand that when I am not clocked in, I am not obligated to do anything for you, or anyone else who walks through that door. And anyway, there is an employee just over there who would be more than happy to wrap your purchases.”

    Woman: “No. I asked you, so you are going to do it! You work here and I am the customer!”

    (This argument goes around in circles for several more turns, the woman refusing to acknowledge the fact that I am not technically required to help her.)

    Me: *giving up* “What color paper would you like, ma’am?”

    Woman: “Finally! The Christmas paper. And all of these are to be wrapped separately.”

    (I end up spending thirty minutes wrapping this woman’s presents, just to get her to shut up and leave. My coworker, who would of had to deal with her had I not been there, bought me a coffee as thanks for not forcing the woman on her, instead.)

    Fits The Bill Of A Criminal

    | England, UK | At The Checkout, Criminal/Illegal, Holidays, Liars & Scammers, Money, Theme Of The Month

    (A couple of years back I worked as a Christmas temp at a major supermarket during a year off from university course. It is in the middle of a very busy shift.)

    Customer: *walks up to checkout with two very expensive electrical items*

    Me: “Hello, sir.” *scans items* “That will be £380 please.”

    Customer: *hands me a wad of £20 notes*

    Me: “Thank you very much.”

    (I start to count money out in front of him while also checking each note for authenticity.)

    Customer: *suddenly aggressive* “What are you doing?”

    Me: “I have to check that this is the correct amount of money and it is our policy to ensure that all notes are genuine. I do the same for all notes I get handed.”

    Customer: *grabs notes and starts to count them out in front of me quickly*

    Me: “Sir, I need to count the money myself so I can check each note.”

    Customer: “I am not a criminal!”

    Me: *getting suspicious* “I am not saying you are, sir. I am only doing my job as thoroughly as I can. Sometimes fake notes can be picked up by accident and the person who has them is not aware they are fake. But if I were to allow one into the till it could be passed to another customer and at that point the shop would have committed a criminal offence and could be held liable. I need to check the notes.”

    (I pick up the notes and start to check them again.)

    Customer: “I AM NOT A CRIMINAL!”

    (The manager comes over at the noise.)

    Me: “Please calm down, sir!”

    Manager: “[My Name], what is going on?!”

    Me: “This gentleman is not allowing me to check and count his money.”

    Manager: “Please calm down, sir, or we will have to call security.”

    Customer: *screaming at the top of his lungs* “I AM NOT A CRIMINAL! WHY ARE YOU TREATING ME LIKE THIS?! I WILL F****** SLIT YOUR THROAT, YOU F****** B****!”

    (Security came running over and the customer was restrained. When we checked his money all but £100 of it was fake. The police were called.)

    Restoring Faith In Humanity All Over The Snow Globe

    | USA | Holidays, Theme Of The Month

    (Around Christmas, I’m at a large convenience store buying groceries when I hear the sound of glass breaking and a child’s shriek. I drop what I am doing and run to the aisle to find a two- or three-year-old boy staring at a shattered snow globe. The poor kid bursts into tears:)

    Boy: “I sorry, Mommy! I sorry!”

    (To her credit, the mom remains completely calm and assures her son that she knew he hadn’t done it on purpose, but that she would have to pay for it. I start clearing away the glass to keep the toddler from getting cut while his mother tries to calm him when an employee shows up.)

    Employee: “Oh, my goodness! Are you okay, sweetie?”

    Boy: *sobbing* “I sorry! I broke it!”

    Employee: *grabbing a broom* “It’s okay, honey. That’s why they’re called accidents. Just stand over there with your mommy so this glass doesn’t cut you.”

    (She kept up a stream of friendly chatter the whole time, reassuring the boy that he wasn’t in trouble. She was so sweet, whoever she was!)

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