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    Category: Holidays

    Even during the holidays, customers don’t seem to take a break. With that many extra light-bulbs around you’d think a few extra would appear above their heads?

    The Weather Outside Is Frightful And The Customer Is Not Delightful

    | Lincoln, England, UK | Crazy Requests, Holidays, Theme Of The Month, Transportation

    (I work as a telephonist and talk to huge volumes of customers each day. This particular day there has been a power cut which has knocked out the computer booking system and most of the traffic lights in town. To make things worse, the Christmas market in town is causing total gridlock. I receive a call from an angry caller.)

    Caller: “I want to know where my taxi is. It was supposed to be here five minutes ago. This is totally unacceptable.”

    Me: “I’m very sorry about the delay, madam. As you may know, there has been a power cut. Our driver has been stuck at an intersection. The traffic lights are down and the main flow of traffic isn’t letting the cross-flow through. This has caused a delay.”

    Caller: “Why the h*** didn’t you compensate for this and dispatch it earlier?”

    Me: “Once again, Madam, I’m sorry, but I’m not sure how I’m supposed to predict a power cut. Your car will be there within five minutes.”

    Caller: “Well, that doesn’t help me. I’ll ask again. Why did you not take this into consideration and dispatch the car earlier?”

    Me: “With all due respect, madam, I could ask you why you didn’t book it earlier if you knew there was going to be a power outage?”

    Caller: “How the h*** was I supposed to know there would be a power cut?”

    Me: “So you agree that these situations are unforeseen?”

    Caller: “I don’t want excuses. I want my taxi. You should have prepared for this and dispatched it earlier. I want your name so I can complain about your attitude.”

    Me: “Absolutely, madam. My name is [Name].”

    Caller: “And who is your manager?”

    Me: “That would be me. I can take your complaint about me now, if you’d like.”

    (The caller hangs up. The driver arrives three minutes later and waits outside of her house for five minutes. He calls her phone and even knocks on the door but the customer doesn’t answer. Ten minutes later the caller rings back.)

    Caller: “Where the h*** is my god-d*** taxi?!”

    Me: “The taxi called for you, madam. Did you not receive a phone call?”

    Caller: “Yes. What the h*** has that got to do with anything?”

    Me: “That was our driver, letting you know he was outside. Did you hear a knock at the door?”

    Caller: “Yes, but I didn’t answer because I was getting ready. Where the h*** is my cab?”

    Me: “He has been given another job now, madam. He waited outside for five minutes, called, and knocked. In addition, I told you personally that he would be there within five minutes. Yet you were still getting ready when it arrived.”

    Caller: “Well, you’d better get another f****** taxi here right now!”

    Me: “I’m sorry, madam. Due to the high volume of bookings, the power cut, and the Christmas market, our next available booking slot is in two hours.”

    Caller: *deafening stream of abuse*

    Me: “Have a nice evening and Merry Christmas, madam!” *click*

    Too Rich For Jesus’ Blood

    | Gulf Shores, AL, USA | At The Checkout, Bigotry, Holidays, Theme Of The Month

    (It is late November, after Thanksgiving. I am working at the register closest to the Christmas stuff. Nearly everyone comes through with something for the holidays. A customer comes to my counter with a can of bug spray.)

    Me: “Hello. Is this everything?”

    Customer: “Yeah. I couldn’t find any d*** patio furniture because you moved all the f****** Christmas crap in! It’s getting earlier every year!”

    (I decide not to point out that it’s almost December and instead try a different approach.)

    Me: “Well, ma’am, I think they try to do that so the regular, working person can have a good Christmas. I mean, it costs a lot of money to buy the tree, the lights, and presents all at once. But if we get the stuff out early, people can buy a bit each week and have a pretty good spread by Christmas.”

    Customer: “Ugh! If they can’t afford everything at once, they just shouldn’t celebrate! Poor people don’t deserve Christmas!”

    (I am stunned as the customer grabs her item off the counter and stomps away. The next customer behind her dumps an entire pile of wrapping paper and bows on the counter.)

    Next Customer: *loudly* “Yeah! Didn’t you know Jesus, the Savior of mankind, was born in a five-star hotel?”

    Trying To Put Her Stamp On Christmas

    | England, UK | Bizarre, Crazy Requests, Holidays, Theme Of The Month

    (It is close to Christmas. We sell postage stamps, but as we are not a post office we only sell them in books.)

    Customer: “Hi. I’ve got these Christmas cards to post. I need fourteen stamps, please.”

    Me: “That’s fine. I have books of 6 first-class or 12 second-class.”

    Customer: “14 second-class then, please.”

    Me: “I’m sorry. We only sell second-class stamps in books of 12.”

    Customer: “Yes. I need 14 stamps, please.”

    Me: “Okay. So, 2 books of second-class stamps will be [amount].”

    Customer: “What! That seems a lot of money for 14 stamps.”

    Me: “No, madam. That is for 24 stamps. We only sell them in books of 12.”

    Customer: “But I only want 14!”

    Me: “We are not a post-office, madam. We only sell stamps in books of 6 first-class or 12 second-class. In order to get 14 stamps you will have to buy two books. Will you not be able to use the rest at a later date? If it’s a real problem there is a post office just around the corner which will be open in the morning.”

    Customer: “No. I need 14 stamps”.

    (This goes on for some time. She eventually twigs, and buys one book of 12 stamps. We saw her talking to a colleague of ours outside. It turns out she was setting off to walk three miles to drop off the other two cards so she didn’t need the postage! This was about three weeks before Christmas. Goodness knows why she couldn’t wait for the post office to open.)

    Christmas Consideration

    | Richmond, KY, USA | At The Checkout, Holidays, Theme Of The Month

    (It is the Saturday after Thanksgiving. There is only one register open as the day is just beginning. My shopping cart is filled with three dozen books and other sundry items.)

    Cashier: “Good morning. Can I interest you in signing up today for a [Store] card? You’ll save on future purchases here at [Store].”

    Me: “Only if you open a second register to help the lady behind me.”

    (We both turn at look at a 40-ish female carrying at least a dozen different items. She can barely see or carry her load.)

    Cashier: “Madam, we can help you at lane two. We’ve just opened it.”

    Me: *to the cashier* “Thank you. My name is…”

    (Registering for the card and checking out took just a few minutes. Stay classy out there, fellow Christmas shoppers!)

    The High Point Of Black Friday

    | ME, USA | Bizarre, Food & Drink, Holidays, Theme Of The Month

    (I work in a chocolatier. We’ve opened at midnight for our Black Friday sale. My job is to greet shoppers as they come in and offer everyone a sample. By 4 am I’m exhausted from the rush. A customer comes in. He is red faced, and wearing a shirt several sizes too small.)

    Customer: “Hey. You know what? I’ve always thought you guys should sell chocolate belly buttons!”

    Me: “Um… I’m sorry?”

    Customer: “You should sell chocolate belly buttons!”

    (The customer takes a sample, and then leaves. I turn to my manager.)

    Me: “What was that?”

    Manager: “Oh, he was definitely high. Welcome to Black Friday sales!”

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