Category: Holidays

Even during the holidays, customers don’t seem to take a break. With that many extra light-bulbs around you’d think a few extra would appear above their heads?

Toying With Their Expectations

| Atlanta, GA, USA | Holidays, Theme Of The Month

(I work in a well-known toy store, and it is two weeks before Christmas. I am doing paperwork when I answer the phone.)

Me: “Thanks for calling [Toy Store]. How may I help you?”

Customer: “I broke my foot about a week ago, and I need some help. Can you get me somebody in the toy department?”

Me: “Ma’am, is there a specific toy you’re looking for?”

Customer: “I just need to speak to someone in the toy department.”

Me: “I’m sorry, ma’am, but this is a toy store. I just need to know what kind of toy you need so I can direct your call. ”

Customer: “I just need the toy department! I need a karaoke machine and my foot is broken, so I don’t want to walk around the whole store.”

Me: “All right ma’am, I’ll just transfer you to electronics and they can get you taken care of!”

Customer: “No! I don’t need electronics! I need the toy department!”

It’s All For Faux

| WI, USA | Holidays, Theme Of The Month

(It’s winter. My dad is decorating the front of his store for Christmas. He is placing fake poinsettias into pots outside when a man walks up.)

Customer: “You know… those aren’t going to do well!”

A Thankless Job

| NJ, USA | Holidays, Theme Of The Month

(I work at a movie theater and always volunteer to work Thanksgiving so I can get Christmas off. Every year without fail:)

Customer: “Oh, I am so sorry that you have to work on Thanksgiving! I can’t believe you’re actually working!”

Me: “Because people like YOU are here to see movies. If you feel so bad, go home.”

Not So Closed Minded, Part 6

| UK | Holidays, Theme Of The Month

(We have two locations in town, one of which is open 24 hours most of the year. We are normally open until 11 pm. It’s Christmas Eve. A woman enters at 9.50 pm and grabs a trolley. She stops to look at me sympathetically.)

Customer: “Oh, you poor thing having to work on Christmas Eve. It’s so sad to split up families during the holidays for money. I hope the company is ashamed.”

Me: “Well, actually, ma’am, we close in 10 minutes.”

Customer: “But you’re open until 11.”

Me: “Sorry, we close at 10 tonight because it’s Christmas. We’ll be opening again at 9 am Boxing Day.” *indicate multiple signs showing holiday opening hours*

Customer: “Well, that’s selfish! I need lots of things for tomorrow.” *exasperated sigh* “I’ll just go to [the 24-hour location] then.”

Me: “They also close at 10 pm tonight. Sorry about that.”

Customer: “But I need my things!”

Me: “They’re open 10-3 tomorrow for emergency supplies.”

Customer: “I can’t be expected to go out on Christmas day. You’ll just have to stay open.”

(She starts to shop and the security guard has to remove her. A week later, I’m working New Year’s Eve. She arrives at 10 past 9, as we’re locking up.)

Customer: “What? No! You said 10!”

Me: “That was last week. Tonight we close at 9.” *points at sign again* “And they’ll be closing up [24-hour location], too.”

Customer: “But I haven’t got any champagne for midnight!”

(She pushed me and snatched the keys from my hand before anyone could stop her. I was taken by surprise, fell back, and hit my head on the pavement. It took my two coworkers and the security guard to stop her trying to reopen the shop. I ended up spending New Year in hospital with concussion. She turned up next day to complain about me.)

Related:
Not Very Closed Minded, Part 5
Not Very Closed Minded, Part 4
Not Very Closed Minded, Part 3

Unhappy Holidays, Part 3

| MD, USA | Holidays, Hotels & Lodging, Theme Of The Month

Me: “To get to your room take the elevators on the right up to the fifth floor. Enjoy your stay and Happy Holidays.”

Guest: “No, not Happy Holidays. It’s Merry Christmas.”

Me: “…”

Guest: “You don’t want to offend people? Well you’re offending me! It’s Christmas! We’re a Christian nation! We’re the majority and I’m tired of people ignoring that to appease a fringe majority of people out there.”

Me: “I’m Jewish.”

Guest: “Well, uh… Happy Hanukkah.”

Me: “And Merry Christmas to you, sir.”

Related:
Unhappy Holidays, Part 2
Unhappy Holidays

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