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  • July Theme Of The Month: Great Timing!

    Category: Holidays

    Even during the holidays, customers don’t seem to take a break. With that many extra light-bulbs around you’d think a few extra would appear above their heads?

    A Flashing Light-Bulb Moment

    | Reading, England, UK | Holidays, Theme Of The Month

    (I work for a major DIY store and often work on the returns desk. One day a customer comes in carrying a bag from one of our competitors. From it he pulls a box of Christmas tree lights.)

    Customer: “I’ve bought these lights, and they keep flashing. I don’t want them to flash; I want them to stay on all the time.”

    (I look at the box of lights and notice they clearly have the name of the competitor on them.)

    Me: “I’ll just stop you there, sir. These lights were bought at [Competitor] and this is [My Store].”

    (The customer looks at his lights, looks at me and my uniform, and finally the light bulb goes on.)

    Customer: “Bloody h***, I’ve just come from there!”

    Out Of State, Out Of Mind, Part 2

    , | TN, USA | Holidays, Theme Of The Month

    (I manage a customer service department for a company that sells aftermarket automotive accessories. We needed to confirm a shipping address to ship a product to a customer because the address that the customer entered during the online checkout process wasn’t coming up as valid in our system – so we called the customer for verification.)

    Customer: “Hello?”

    Rep: “Yes, ma’am, this is [Rep] from [Company] and we are needing to verify your shipping address because it’s unfortunately not coming up as valid.”

    Customer: “Umm, what do ya’ll have down?”

    Rep: *reads off address*

    Customer: “Yeah, that’s it.”

    (I had already googled the zip code provided and have now figured out the problem. The customer put in the state as Iowa but, to our disbelief, the address and Zip code links her to Ohio.)

    Rep: “Ma’am, according to your Zip code you’re in Ohio and not Iowa.”

    Customer: “Oh, no, that can’t be right. I’ve lived in Iowa for 10 years at least. Who are you to tell me where I do and don’t live anyway? I just want my stuff shipped! THIS IS A CHRISTMAS PRESENT AND YOU WILL RUIN MY CHRISTMAS IF I DON’T GET IT!”

    (We have since pulled up Google maps and located her residence to be certain. We are positive that she really lives in Ohio and not Iowa since the address is still matching our search results and at this point everyone in the office is listening since the rep has graciously put her on speaker phone.)

    Rep: “Okay, ma’am, just to double check…” *proceeds to describe the customers residence to the customer*

    Customer: “Wow, that’s exactly what my house looks like. Ya’ll are some smart people! Where are ya’ll located?”

    Rep: “Our office is in Tennessee, and where do you live again?”

    Customer: “IOWA! Gosh what is so hard to understand about that?”

    Rep: “I’m sorry ma’am. We’ve got this worked out and we are shipping your package today, to Iowa.” *but really to her confirmed address in Ohio*

    (The rep finished up the phone call and hung up. We shipped the package and a few days later we called to confirm that the customer received her package. She did, in Ohio according to the UPS tracking number.)

    Related:
    Out Of State, Out Of Mind

    Tis The Season For Unreason

    | FL, USA | Holidays, Theme Of The Month

    (I work at a well known toy store in the US. It’s two weeks until Christmas and we always have deals going on. It’s Friday and there’s a two day deal on a specific monster doll. The sale is buy one get one free on all that are $19.99 and under. I haven’t had any issues with it until this one man comes through one of my cashiers’ lines. The cashier calls me over. Being a fan of the dolls myself, I already know about the deal.)

    Me: *explains the deal* “And you have the $24.99 dolls.”

    Customer: “No, it says it’s for ALL the dolls.”

    Me: “No, sir. I’ve already seen it and it’s even in this paper.” *I show him the sales paper*

    Customer: “You’re not listening. Let me show you it’s for all the dolls.”

    (I humor him and walk down to the aisle with all the dolls. I show him the sales signs.)

    Me: “See? It says it right here that the sale is only for the $19.99 and under dolls. Yours does not apply to the deal.”

    Customer: “What’s the difference?”

    Me: *getting a little annoyed* “The price, sir. These dolls do not apply.”

    Customer: *getting in my face* “Why can’t I just get it for the sales price? What if I call corporate and they give it to me in writing? Then what are you going to do?”

    (I knew he was wanting an apology, even though I was right, but I wouldn’t tell him what he wanted to hear.)

    Me: “I would give it to you for that price; however, I cannot today since this is the sale going on in the store.”

    Customer: *angry* “Well, I’m just going to take my money elsewhere. Somewhere they will appreciate my business. Such at [Big Box Store notorious for it’s terrible customer service]. I’m never coming here again. This is false advertising!”

    Me: *annoyed and trying to keep my composure* “You’re welcome to do that. Have a good day, sir!”

    Toying With Their Expectations

    | Atlanta, GA, USA | Holidays, Theme Of The Month

    (I work in a well-known toy store, and it is two weeks before Christmas. I am doing paperwork when I answer the phone.)

    Me: “Thanks for calling [Toy Store]. How may I help you?”

    Customer: “I broke my foot about a week ago, and I need some help. Can you get me somebody in the toy department?”

    Me: “Ma’am, is there a specific toy you’re looking for?”

    Customer: “I just need to speak to someone in the toy department.”

    Me: “I’m sorry, ma’am, but this is a toy store. I just need to know what kind of toy you need so I can direct your call. ”

    Customer: “I just need the toy department! I need a karaoke machine and my foot is broken, so I don’t want to walk around the whole store.”

    Me: “All right ma’am, I’ll just transfer you to electronics and they can get you taken care of!”

    Customer: “No! I don’t need electronics! I need the toy department!”

    It’s All For Faux

    | WI, USA | Holidays, Theme Of The Month

    (It’s winter. My dad is decorating the front of his store for Christmas. He is placing fake poinsettias into pots outside when a man walks up.)

    Customer: “You know… those aren’t going to do well!”

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