November Theme Of The Month: Black Friday!

Category: Holidays

Even during the holidays, customers don’t seem to take a break. With that many extra light-bulbs around you’d think a few extra would appear above their heads?

Unable To Remotely Fix The Problem

| TX, USA | Bizarre, Holidays, Technology

(I work in a call center that provides technical support for residential phone, tv, and Internet.)

Me: “Thank you for calling [Company]. My name is [Name]. How can I help you today?”

Caller: “I’m watching Spike and they have been playing the same program for over four days now.”

(I proceed to pull up customer’s account and verify basic information.)

Me: “I apologize sir. Programming is determined by the network. In order to view a different program, the channel needs to be changed on your set-top box.”

Caller: “I’m bedridden and I don’t have the remote by me.”

Me: “I’m sorry sir. I am not able to change the channel for you. I can only reboot your set-top box which would turn it off completely.”

Caller: *begins to vent about how I’m not fixing his issue*

Me: “I apologize that this is not something I can ‘fix’ sir. I can not make Spike show a different program. It is their prerogative to play a marathon of Cops for five days sir. This can be ‘corrected’ by changing the channel from your remote.”

Caller: “Thanks for nothing.” *click*

(I went home and saw that the ‘Cops’ marathon didn’t end until five pm that evening. This was January 5th and it started on New Years Day.)

That’s The Way The Cookie Slices

| Ottawa, ON, Canada | Awesome Customers, Food & Drink, Holidays

(My family runs a small pizza place. A nearby family has been regular customers for about ten years now. The phone rings Christmas Eve.)

Me: “[Pizza Place], how can I help you?”

Regular Customer: “Oh, sorry, I entered the wrong code on speed dial. Have a nice night.”

(Five minutes later, she shows up with a plate of cookies! The phone call had been a ruse to confirm we were open that day.)

Regular Customer: “You always give us such great food. We thought we’d mix it up a bit.”

Forgot What Day It Was

| OH, USA | Extra Stupid, Holidays

(I’m at a mall with my friends. It’s Memorial Day, and the mall is open for Memorial Day sales. We are waiting in line at a store, right behind a 50-something woman, when this happens:)

Customer: “You shouldn’t be working today! You should be at home, remembering the fallen!”

Cashier: “I didn’t choose to be here. This is my job.”

Customer: *getting angry* “I don’t care! This is an outrage!. You are disrespecting the troops!”

Cashier: “Well, if I wasn’t working here today, you wouldn’t be able to buy this stuff, so I wouldn’t talk like that.”

Customer: *stammering* “But you still aren’t—”

Cashier: “Ma’am, my dad died in combat. I would rather be at home, remembering him, than here, dealing with ungrateful customers like you. You are the reason why I’m here today. So don’t tell me I’m being disrespectful.”

(The woman shut up, paid for her items, and left.)

The Mother Of All Assumptions

| FL, USA | At The Checkout, Bizarre, Holidays

(It’s Mother’s Day. Please note that I am 23 and look a little young for my age.)

Me: “Can I help you, sir?”

Customer: “Happy Mother’s Day!”

Me: “Thank you, sir?”

Customer: “You’re not a mother?”

Me: “No, sir!”

Customer: “Uh, Happy Sunday, then!”

Can’t Find Your Cross To Bear

| TX, USA | Holidays, Religion

Customer: “Excuse me; can you help me find some cross stickers?”

Me: “Well, our stickers are over here… Let’s see what we have.”

(We look around. We can’t find any cross stickers.)

Me: “I’m sorry, ma’am…”

Customer: “Isn’t it just a shame how Christians are persecuted in the country?”

Me: *not a Christian* “Uh… they’re kind of seasonal? We had lots around Christmas and Easter.”

Customer: “Well, I guess I’ll try again. But we really shouldn’t be persecuted like this, don’t you think?”

Me: “Uh… good luck finding your stickers.”