Category: Holidays

Even during the holidays, customers don’t seem to take a break. With that many extra light-bulbs around you’d think a few extra would appear above their heads?

Judged Unworthy To Judge

| NH, USA | At The Checkout, Holidays, Religion

(I am wearing rabbit ears the week before the Easter holiday while I ring groceries.)

Customer: “And do you go to church on Easter?”

Me: “No, I celebrate with baskets, candy, and a nice family meal.”

Customer: “I don’t think Jesus would approve of that.”

Me: “Luckily for me, Jesus wasn’t exactly known to judge people.”

(That shut him up!)

Reached The Tipping Point

| Huntsville, AL, USA | Bad Behavior, Crazy Requests, Holidays, Money

(We are catering a Christmas party for a client and his seventy employees. The party includes an open bar and dinner. There are four servers, and two bartenders. I am a bartender. After five hours of making non-stop bar drinks, and receiving non-stop compliments on our drinks, last call arrives, and this conversation happens.)

Client: “I need to go ahead and sign the check. Can you print me one ticket for everything?”

Me: “Yes, sir. Here you are.” *hands over one complete invoice*

Client: “I needed this separate.”

Me: “Oh, yes, sir. I’m sorry. Here.” *separates food and drink tickets and hands them over*

Client: “No, this isn’t right. I need a complete ticket.”

Me: “I don’t understand. You want the tickets together?”

Client: “No! Where the h*** is [Server not working that night]? She knows how I want things done! I REQUESTED HER AND SHE ISN’T HERE TONIGHT!”

Me: “I’m sorry, sir. I don’t know why she’s not working. Now, about the ticket…”

Client: “NO! I REQUESTED HER. She’s my friend; she knows how I want things done on the invoice. I won’t come back next year for my Christmas party if you won’t do what I want.”

Me: “If you could explain to me, I can help you.”

Client: “Never mind, I’ll just sign this ticket. Did you autograt this?”

Me: “Yes, sir, 15%.”

Client: “And you’re sharing that with everyone working tonight?                  ”

Me: “Yes, sir. Between six people.”

Client: “Well, then, that’s more than enough for you.” *signs, leaves no extra tip, and stomps out*

(He baffled the entire crew, since he spent five hours giving us nothing but compliments on our service, and never once mentioned the other server’s absence. I can only guess that when he saw the large bill, he made up a reason to be angry so he wouldn’t have to tip any extra for the incredible service we provided. Splitting the 15% between the servers, we barely made minimum wage.)

How To Get Ahead Of The Sales

| USA | Bad Behavior, Holidays

(It is the middle of the Black Friday rush. One of my coworkers approaches me looking particularly disheveled.)

Me: “Are you okay?”

Coworker: “You know it’s Black Friday when you have to pick up discarded items from all over the floor… and while doing so, a customer tries to step on your head to avoid taking a few steps around you…”

Pretty In Pink-Orange

| San Francisco, CA, USA | Bigotry, Bizarre, Holidays

(Last year I dyed my hair bright red, and by October it was starting to fade out to a pink-orange. I was used to getting a lot of comments about my hair and most were positive so I was taken by surprise when I was ringing up an older customer a few days before Halloween.)

Husband: “Is that your real hair?”

Me: “Yes. it is.”

Husband: “Well. I like it. It’s nice. You look very pretty.”

Me: “Thank you.”

(His wife looks at him with a face that says she doesn’t appreciate him complimenting me.)

Husband: *to his wife* “Well, she’s Halloween pretty, anyway.”

Me: “…here’s your receipt. Have a nice night…”

(My manager and I still haven’t figured out if I should take that as a compliment or insult, yet.)

Acting Irregular Over Regular Price

| Santa Cruz, CA, USA | Crazy Requests, Holidays

(We are a discount store that never has sales because our prices are already low. This year we open on Thanksgiving evening and stay open through Black Friday, though everything is regular price. A customer walks into store about an hour after we open.)

Me: *at cash counter* “Good evening, ma’am!”

Customer: “I heard you guys are opening now and aren’t closing until midnight on Black Friday!”

Me: “Yes, we’re going to be open all night tonight and all day tomorrow.”

Customer: “Great! I’m surprised there’s nobody here. So, what are the specials?”

Me: “Well, we actually aren’t having any sales; our prices are already rock-bottom.”

Customer: *confused* “So everything is regular price?”

Me: “That is correct.”

Customer: *shouting* “Then why the h*** am I here? I should be at home spending time with my family, not wasting time shopping at full price! I only came because I thought there’d be a good sale! You wasted my time and took me away from my family!”

Me: *pointedly* “I agree. I don’t like being away from my family on holidays either. Have a nice night.”

Customer: *leaves in a huff*

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