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    Category: Holidays

    Even during the holidays, customers don’t seem to take a break. With that many extra light-bulbs around you’d think a few extra would appear above their heads?

    Thank God Christmas Comes But Once A Year

    | MI, USA | Crazy Requests, Holidays, Religion, Theme Of The Month

    (Due to poor customer service by a coworker, my manager is helping a customer with Christmas items. He gives her expensive live trees for $10 each and some free Christmas lights to make up for my coworker. He apologizes and thanks the customer before leaving to deal with another issue. This is what I hear when the customer goes to the services desk to pay and complain to the desk clerk.)

    Customer: “I am never shopping here again! That was horrible service.”

    Clerk: “I am so sorry about the mix up with [Coworker]. That usually doesn’t happen. [Manager] took care of you though? Right?”

    Customer: “I don’t care about what happened with [Coworker]! [Manager] was so rude! It was TERRIBLE and offensive!”

    Clerk: *shocked* “What happened with [Manager]?”

    Customer: “He didn’t wish me a Merry Christmas! He ruined my Christmas shopping trip by being a heathen! I’m going to complain to his boss!”

    (Yes, she did complain to our store manager and wrote a scathing review on our company’s ‘comment about us’ service! Thankfully, our awesome manager was not reprimanded, but was quite disappointed with the old proverb that you can’t please everyone!)

    Starting A New Year Revolution

    , | OH, USA | Awesome Customers, Food & Drink, Holidays, Theme Of The Month

    (It is New Year’s Day. The restaurant that I work in closes its dining room at 10 pm because of this. The manager has informed me that she’ll close it sooner if no one arrives. At 8:30 pm, a customer comes into the store, orders, then takes a seat. I go to clean a nearby table, since it is quiet.)

    Customer: “Ma’am, what time do you close?”

    Me: “We’re closing at 10 tonight. Maybe a bit sooner if it’s quiet enough.”

    (The customer gets a shocked look on her face. She starts packing up.)

    Me: “Ma’am, what’s wrong?”

    Customer: “I don’t want to hold you up! You have to go celebrate the New Year with your family!”

    (I convince her to relax and stay, since it is over an hour until we would close. However, since then, the customer comes at nights through the drive-thru, not wanting to hold up the dining room!)

    We Wish You A Merry Saturnalia

    | Cleveland, OH, USA | History, Holidays, Religion, Theme Of The Month

    (I worked in a local retail store while in high school and college. A week before Halloween, I notice a regular customer riding in one of our electric carts, staring at the Halloween costumes and props. She is there for some time. I decide to ask if she needs help.)

    Customer: “St. Michael the Archangel defend us in battle—”

    (As a Catholic, I recognize she is praying.)

    Me: “Ma’am, can I help you?”

    Customer: “Only if you can replace all this evil with Christmas stuff.”

    Me: “Thanksgiving and Christmas are just around the corner. One more week!”

    (The customer then goes into a rant about what Halloween means to Wiccans and pagans. Then she gives a thorough lesson in Tartarus and other mythologies. She invites me to help her host a Bible study for her good Christian neighbors, which is her alternative to dressing up and ‘worshipping demons.’ By this time, my manager thinks I’m just goofing around and is coming towards me to say something. The customer stands up, grabs my arm and raises it into the air while using her other arm to throw costumes, props, and wigs out into the aisle. My manager seems to understand what is happening. After getting her to stop protesting, he turns to me.)

    Manager: “Thank you for not telling her about the origins of gift giving on Christmas.”

    Meeting The Evil Stepmother

    | USA | Family & Kids, Holidays, Movies & TV, Theme Of The Month

    (I am visiting my grandparents for the holidays. It’s the day after Christmas. My family all go to the movies. Because I am the only kid, I go to go see Tangled. My parents and grandparents go to see an R-rated movie. Even though I am sixteen at the time, I love Disney. I am sitting in the middle row waiting for the movie to start, when an older customer and her grandchildren come in.)

    Customer: *snorts* “You should be ashamed of yourself! Someone your age seeing a Disney movie by yourself!”

    Me: “You are never too old to see a Disney movie. Besides, it’s not any of your business what I watch.”

    (The customer stomps off, taking her grandkids to the front row. I roll my eyes. Then another customer walks up to me.)

    Other Customer: “She was rude, huh? Just so you know, I am 38 years old and I love Disney. I came here by myself because my sons would not come with me. Do you mind if I sit by you?”

    Me: “Of course!”

    (The other customer and I talk about all our favorite Disney movies. We both very much enjoyed the movie, even if the grandmother was turning around to glare at us during the whole movie!)

    5 Festive Stories of Unseasonable Customers!

    Not Always Right | Holidays, Roundups

    Weekly Roundup: 5 Festive Stories of Unseasonable Customers! In this week’s roundup, we celebrate the start of the holiday season with five Christmas and Holiday-themed bad customer stories!

    1. The Karate Kid: Christmas Special (3,515 thumbs up)
    2. Waxing Lyrical About Christmas Kindness (2,743 thumbs up)
    3. Santa Vs Jason (1,266 thumbs up)
    4. Little White Lies On Little White Christmases (3,715 thumbs up)
    5. Hard-To-Please-Her Scrooge (1,736 thumbs up)

    PS #1: check out our Extras section, with pictures, videos, and news!

    PS #2: Read more roundups here!

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