Featured Story:
  • A Caffeinated Christmas Miracle
    (3,029 thumbs up)
  • Category: Holidays

    Even during the holidays, customers don’t seem to take a break. With that many extra light-bulbs around you’d think a few extra would appear above their heads?

    Honesty Is The Best Policy

    | California, USA | Holidays

    (Note: this occurs right after Christmas.)

    Customer: “Where is my order? I placed it Friday night and I chose Next Day Air, but I waited all day on Saturday and the deliveryman never showed up!”

    Me: “Ma’am, [delivery company] does not deliver on weekends. Our shipping policy also clearly states that all processing times and shipping times are in business days.”

    Customer: “I don’t have time to read your stupid shipping policy! You guys should have known what I wanted and told me if my order wasn’t going to be here Saturday!”

    Me: “We can only process orders based on information provided to us. If you had noted in the comments that you needed it by Christmas, we could have called you notified you that it would not have been possible.”

    Customer: “Don’t argue with me! I’m the stupid customer! I just press the buttons, give you my money, and you need to make it work!”

    Time For Giving And Receiving, Part 2

    | Robeline, LA, USA | Awesome Customers, Holidays, Theme Of The Month

    (My coworker, who has just gotten off shift, is leaning against the counter talking to me when an older gentleman walks in.)

    Me: *smiling* “Good evening and Merry Christmas!”

    Customer: *frowning* “Why are you here? It’s Christmas!”

    Coworker: *smiling* “Well, we don’t close for Christmas. She’s closing up shop, but I’ve just gotten off and am about to go home.”

    Customer: *suddenly grinning* “Wait right here!” *turns on his heel and goes out the door*

    Coworker: “…Okay, what was that?”

    Me: “I have no idea!”

    (The customer returns and gives my coworker a $20 bill then lays one on the counter in front of me.)

    Customer: “Merry Christmas, ladies, and a Happy New Year too!”

    (We both stare after him as he walks out, gets into his SUV and leaves. We then look at each other.)

    Coworker: “Wow, that’s the nicest thing anyone’s done all day!”

    Me: “Well, this is the season for miracles, isn’t it?”

    (I still have no idea who that man was!)

    Waxing Lyrical About Christmas Kindness

    | OH, USA | At The Checkout, Awesome Customers, Holidays, Theme Of The Month

    (Several customers are purchasing wax cubes. You’re supposed to melt them in a wax burner, but I can’t help but sniff them while I’m ringing them out. I didn’t want to stop smelling one in particular. However, after seeing one of the customers looking at me funny, I quickly close it and put it with the others in the bag.)

    Customer #1: “If you like those so much, you should buy some!”

    Me: “Oh, I don’t have a wax burner.”

    Customer #2: “You should get one! They smell really good when they’re melted, too!”

    Me: “I’m a college student. I don’t have money!”

    (The customers leave, only to later come back back through my line. They’re purchasing another lip balm and wax burner along with candy cane-scented wax. They start to walk away with just their lip balms and don’t grab their other items.)

    Me: “Hey, wait, you forgot your bag!”

    Customer #1: “That’s for you. Merry Christmas. You deserve it for trying to do something with your life!”

    (I was nearly in tears for the rest of the evening! Thank you, kind customer!)

    Santa Vs Jason

    , | Campbellton, NB, Canada | Extra Stupid, Holidays, Theme Of The Month, Time

    (Our restaurant is promoting several new products for the holidays, and the lobby and seating area are festively decorated. Two young women walk in with bags of Christmas wrap and the like. My manager and I overhear them having a brief conversation.)

    Customer #1: “So, I guess Christmas falls on a Friday this year.”

    Customer #2: “Oh my God. I really hope it’s not on the 13th!”

    Customer #1: “Really, right? That would suck. Let me check the calendar on my phone to make sure.”

    Customer #2: “Good idea! I’m celebrating the night before if it is!”

    Little White Lies On Little White Christmases

    | CA, USA | Family & Kids, Holidays, Theme Of The Month, Top

    (I receive a call on Christmas Eve.)

    Me: “Thank you for calling [company]. How may I help you?”

    Mom: *after verifying her account* “I’d like to put my daughter on the line. It’s her phone that’s having the trouble.”

    Me: “Sure.”

    Mom: *gives phone to her daughter*

    Daughter: “I can’t make any calls on my phone. It keeps giving me a recording.”

    Me: “Let’s see what we need to do to fix that. What kind of phone do you have?”

    (The daughter gives me the name of a phone we stopped selling about 2 years before. Looking at her account, there’s a brand new phone that we only started selling about a month before. I check the remarks and it was activated today, Christmas Eve. I put two and two together and decide to speak with her mom.)

    Me: “I think I actually see what the trouble is. Can I talk to your mom again?”

    Daughter: *gives phone to her mom*

    Mom: “What is it?”

    Me: “Did you by any chance buy your daughter a phone for Christmas?”

    Mom: *quietly, barely louder than a whisper* “Yes!”

    Me: “It looks like that phone has already been activated, and service is completely transferred over. We have a couple of options. First, I can re-activate her old phone, and you can give us a call or go online tomorrow and activate the new one. Second, we can leave things the way they are and she will unwrap her already working phone in the morning.”

    Mom: *still quietly* “Let’s do that second one.”

    (She starts talking loudly, so her daughter can hear.)

    Mom: *loudly* “So, you found a network issue and you’re submitting a ticket, but since it’s the holiday the network team is on a skeleton crew and the problem won’t be fixed until morning?”

    Daughter: *in the background* “No!”

    Me: *to the mom* “Well-played!”

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