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  • Had It Up To Their Neck With Bad Customers
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    Category: Holidays

    Even during the holidays, customers don’t seem to take a break. With that many extra light-bulbs around you’d think a few extra would appear above their heads?

    Before Black Friday Comes Brainless Thursday

    | Long Island, NY, USA | Extra Stupid, Holidays

    (Our store is open on Thanksgiving, and I’m one of the unlucky few scheduled to work. This means I don’t get to go to the traditional feast. Nobody is happy, and the store is mostly dead. We have more or less the same exchange with the few customers who come in.)

    Customer #1: “Dear, you shouldn’t be working on Thanksgiving! Do you get to see your family at all today?”

    Me: “No, we close too late. But it’s not really that bad in the end.”

    Customer #2: “That’s still awful. You girls should all be home eating and enjoying yourselves!”

    Customer #1: “It’s shameful they make you come out and miss a holiday just for money and greed.”

    Customer #2: “I know! Why in the world would anybody be open on Thanksgiving?”

    (At this point I am bored, depressed, tired, as well as hungry.)

    Me: “If people like you did not insist on shopping today, we wouldn’t be open. Everyone would be at home where they wish they were.”

    (Surprisingly I was not fired, or even written up. The manager was just as annoyed at having to work as I was!)

    Too Much Information For Too Little Intelligence

    | Canada | Extra Stupid, Holidays, Themed Giveaway

    Customer: “I saw a paper shredder on your website saying it’s 50 bucks off for your Black Friday sale. Is that true?”

    Me: “Probably… let’s check the flyer.”

    (I look, but can’t see it in the flyer anywhere.)

    Me: “Was it possibly an online-only sale that you saw?”

    Customer: “No, it said online and in store, Friday only!”

    Me: “Okay, let me check the website, then. I don’t see it in the flyer for some reason.”

    (I look it up and see that it is in fact advertised on our website, from Friday-Tuesday.)

    Me: “I’m not sure why it wasn’t in our flyer, but yes, there is a paper shredder for 50 dollars off for the Black Friday sale. The sale starts on Friday, but for this item, it will still be on sale until Tuesday. I would still come in on Friday though, just in case, because they might sell out on the first day.”

    Customer: “Ugh! Is it on sale on Friday, or not!?”

    Me: “Umm, yes. It goes on sale on Friday and stays on sale until Tuesday.”

    Customer: “So, it’s on sale on Friday?”

    Me: “…Yes.”

    For You, We’re Always Closed, Part 2

    | Detroit, MI, USA | Bizarre, Holidays, Themed Giveaway

    (Our restaurant is, and always has been, closed on only two days a year: Thanksgiving and Christmas.)

    Me: “Thank you for calling [restaurant]. How may I help you?”

    Caller: “Yes, I’d like to make reservations for Thanksgiving.”

    Me: “Unfortunately, we’re closed on Thanksgiving. Would you like a reservation for another day?”

    Caller: “But your website says you’re open.”

    Me: “Occasionally our website has tricky wording; perhaps it was another of our locations that’s decided to remain open for the holiday.”

    Caller: “No, it says you’re open.”

    Me: “I assure you, ma’am, we are closed on Thanksgiving.”

    Caller: “It says you’re open. I’d like to make a reservation for Thanksgiving.”

    Me: “Ma’am, we are only closed for Thanksgiving and Christmas, as it’s been for the past six years. I promise you, we are not open on Thanksgiving.”

    Caller: “BUT IT SAYS YOU’RE OPEN. YOU’RE OPEN! I WANT A RESERVATION!”

    Me: “Ma’am, I’m not sure what to tell you. We are closed on Thanksgiving. No one will be here to cook for you.”

    Caller: “I JUST WANT A FREAKING RESERVATION!” *click*

    Me: *to my manager* “Well… that was fun.”

    Related:
    For You, We’re Always Closed

    America: Canada’s Shoes

    | Duluth, MN, USA | Canada, Extra Stupid, Holidays, Themed Giveaway

    (Because our store is located fairly close to the Canadian border, we sometimes get customers from Canada who come to take advantage of our sales. It is Black Friday.)

    Customer: “Why is it so busy? I’ve never had to wait in line so long!”

    Me: “I apologize for the wait ma’am, but it is Black Friday.”

    Customer: “So? We don’t madness on Fridays in Canada!”

    Me: “It’s Black Friday. It’s the day after our Thanksgiving, where stores have the biggest sales of the year, which means we are really busy.”

    Customer: “Well, I shouldn’t have had to wait in line so long! I’m from Canada! I didn’t know it would be this busy!”

    Me: “With all due respect ma’am, why did you drive three hours to shop today?”

    Customer: “Because it’s the biggest sale of the year!”

    Me: “That’s also why so many Americans are here.”

    Customer: “Still! I’m from Canada! We don’t have Black Friday!”

    Related:
    Canada: America’s Hat

    Working Hard: $100; Holiday Spirit: Priceless

    | ON, Canada | At The Checkout, Awesome Customers, Holidays, Themed Giveaway, Top

    (I am working in the jewelry department of a big retailer. It is December 23, and my coworker has called in sick, so I am working an 8-hour shift by myself. About 5 hours in, I am ridiculously busy and have yet to take a break. Customers are lined up and getting irate.)

    Customer #1: “Oh, this is lovely. Do you think my son will like it? He’s about your age.”

    Me: “I definitely like it. And since it’s the holiday season, I can print out a gift receipt. He has until January 15 to exchange it if he doesn’t like it.”

    Customer #1: “Lovely. I’ll take this, please.”

    (I ring her up as quickly as I can, by this point I’m starving, thirsty and really have to use the bathroom. Unfortunately the line is not letting up and customers are starting to yell at me. I call upstairs and request some help from anyone. 10 or 15 minutes go by and no one shows up. By this point I’m desperate.)

    Customer #1: “About time! Hurry up and get me that pair of earrings for my wife!”

    Me: “No problem, sir. I’m so sorry for the wait, my coworker called in sick and it’s just me today. Now just so you know the earrings are non refundable for hygienic reasons.”

    Customer #1: “Fine, fine, just hurry up.”

    Customer #2: “Hey! Hurry up!”

    Me: “I’ll be right there, sir. Just a moment!”

    (I call up again for some help and again no one comes. I’m in serious pain by this point and feel very light headed. I help a few more customers when this little old lady asks for help.)

    Little old lady: “Hello, dear. It’s quite busy in here today, isn’t it?”

    Me: “Yes, it is! But, then again, that’s the holidays for you!”

    (I help this customer, who is quite pleasant and doesn’t seem to mind when customers yell across the counter at me. She even lets me go cash out the simple ones while continuing to help her. This alleviates the line quite a bit. I finish helping this customer and just as she’s about to leave a man comes to my counter visibly upset and slams his fist down on the glass counter angrily.)

    Customer #1: “YOU! HELP ME NOW!”

    (I am shaken by him slamming his hand on the desk.)

    Little old lady: “Hey! Leave her alone. She’s all by herself and trying her best! Have some holiday spirit!”

    Customer #1: “Well, I’ve been waiting a while and she’s not trying hard enough! She’s wasting time talking to people instead of helping them!”

    Me: *tearing up* “I’m really sorry, sir. I’m trying my best but I’m all alone today and I’ve yet to have a break. I keep calling for help but no one comes,.I’ll be happy to help you now though.”

    Little old lady: “I’ll be right back, dear.”

    Me: *confused* “Okay, ma’am.”

    (I help the angry customer, and he leaves a little less angry than when he got in. I’ve moved on to other customers and have forgotten about the sweet old lady. Suddenly, she comes back with the store manager!)

    Little old lady: *to the store manager* “There! Look at her! Look how hard she’s working all by herself! She’s called for help but no one shows up! Now, I think you should take over while this young lady gets a break for all her hard work!”

    Manager: “Yes ma’am, of course. I had no idea this was happening.” *to me* “Go take an hour to have your lunch. By the time you come back, I’ll have two other people with you.”

    Me: *starts to cry out of relief* “I can’t. I’m the only one who knows where everything is. And you have other things to do.”

    Little old lady: “Sweetheart, don’t worry. Go take your break!”

    Manager: “Go, I’ll be fine. We can manage an hour without you.”

    Me: “Okay.”

    Little old lady: *gives me a big hug as I’m leaving* “You have a good rest of your shift!”

    Me: “Thank you!”

    (I have my hour and come back feeling much better. The store manager is still there with two other workers, one from electronics and another from the general cash.)

    Manager: “Ah, you’re back! How was your break?”

    Me: “Great!”

    Manager: “Come to my office at the end of your shift.”

    Me: “Okay.”

    (At the end of my shift, I go up to his office and he tells me what I great job I did today. He says he was sorry that I had to go through what I did but he rewards me with a 100$ store gift card. The little old lady came back a few weeks later to give me a thank you card for the great job I did that day. Goes to show that not all holiday shoppers are mean during the holiday season!)


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