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    Category: Holidays

    Even during the holidays, customers don’t seem to take a break. With that many extra light-bulbs around you’d think a few extra would appear above their heads?

    Hard-To-Please-Her Scrooge

    | BC, Canada | Awesome Customers, Holidays, Money, Theme Of The Month

    (It’s nearing Christmas time, and I am working at the till to cover a coworker’s break. I start to ring through a man’s groceries. Behind him is an old lady, whom I recognize as being a regular. She is always grumpy.)

    Man: *quietly* “And I’d like to pay for her stuff, too.”

    (I laugh.)

    Man: “No, really.”

    Me: “Oh! Okay.”

    (This has never happened to me before. I look over at the lady’s packages and enter them manually, rather than scanning them, and tell the man his new total.)

    Man: “Don’t tell her until after I’m gone.”

    Me: “Okay.”

    (I finish the transaction, hand him his receipt, and tell him to have a good day. Just as he is about to leave, he drops his wallet. All his cards spill out everywhere, and he has to stop and pick them all up. I put the old lady’s packages in bags and hand them to her.)

    Me: “Here you go!”

    Old Lady: “What do I owe you?”

    Me: “It’s taken care of.”

    Old Lady: “What?”

    Me: “It’s paid for.”

    Old Lady: *scowling* “Who did that?”

    (The man is still trying to cram cards back into his wallet without dropping his groceries.)

    Me: “Um… him.”

    (The old lady starts scowling at him.)

    Old Lady: “Why did you do that?”

    Man: “Well, it’s Christmas. Merry Christmas.”

    (He finally manages to tuck his wallet away and leaves.)

    Old Lady: “I know I’ve seen that jerk around somewhere!”

    Christmas Jeer

    | Seattle, WA, USA | Holidays, Theme Of The Month

    (The store I work at is normally open 24/7, but we are closing on Christmas Eve and won’t reopen until the morning of December 26th. As we get ready to close, we are asking the last customers to make sure the door closes firmly behind them so that more people can’t get in.)

    Me: “Thanks for coming in today; have a great holiday! If you don’t mind, could you please make sure the door shuts all the way when you leave? We’re actually closed now.”

    Customer: “But you guys are open 24 hours right?”

    Me: “Normally we are, but we’re closing for the holiday so our employees can spend it with their families.”

    Customer: “Well, that’s just stupid!”

    Christmas Housing Crisis

    | Vancouver Island, BC, Canada | Bigotry, Holidays, Theme Of The Month, Wild & Unruly

    (For Christmas, the bakery I work at makes elaborate gingerbread houses, complete with some reindeer, Santa, and a few trees. Understandably, the whole thing is rather fragile, and pricey, and we wrap them carefully and display them on top of the pastry case with signs requesting that customers seek help before handling them. A customer walks in and wanders up to the display case and starts to examine the gingerbread houses. As Christmas is busy, my coworkers and I are not paying attention, she ends up breaking the reindeer and some trees in one of the gingerbread houses when she handled it.)

    Customer: “Excuse me!”

    (There’s a line of ten people in front of her, so we politely but quickly ask her to step in line. She shakes the very fragile gingerbread house at us.)

    Customer: “Excuse me! I want to buy a gingerbread house! This one is broken!”

    (As the most senior front end employee, I end up walking to the front and helping her.)

    Me: “I’m terribly sorry. We have others.”

    (I start to reach for an intact one, but she shakes the one she’s holding, breaking it further.)

    Customer: “No! Those ones are probably just as stale as this one. That’s why it broke! You shouldn’t be selling your customers such cheap product.”

    Me: “No, ma’am, it broke because you’ve been shaking it. I can assure you that they were all put together yesterday.”

    Customer: “Real gingerbread doesn’t break like that! I want to speak to your manager!”

    Me: “I’m the worker in charge tonight, ma’am, and I can assure you that, when shaken, gingerbread breaks like most other pastries.”

    (She fumes and reached for another one. I quickly intercept and, after a few bitter words, she allows me to take down the gingerbread house she wants. Before letting her touch it, though, I turned it carefully so she could see that it was all intact. I then ring her in, charging double, which she was quick to jump on.)

    Customer: “What? They’re $45 dollars! I will not pay $100 for a gingerbread house!”

    Me: “No, ma’am, the broken ones are $45. Some people prefer them in bite size pieces. The intact ones take much longer to prepare, so we have to charge extra.”

    Customer: “This f***ing store is a godd*** disgrace! Owned by an Arab!” she’s referring to the head pastry chef who is Filipino* “-and a f***ing c****!” *referring to me, as I’m half-Chinese*

    (She throws a $100 bill on the counter and storms off, almost knocking an elderly man to the ground when she opens the door to leave. I ended up using the extra $50 to buy the other customers hot drinks, and passed out the broken gingerbread to accompany the beverages. Needless to say, we got some pretty amazing tips that night. The customer came back to complain later when the owners were around, but the head chef’s husband gave her a proper telling off when he heard her refer to his wife as an Arab.)

    The Gift Card That Keeps Giving

    | Greeley, CO, USA | At The Checkout, Awesome Customers, Holidays, Money, Theme Of The Month, Top

    (I am working the register over Christmas.)

    Me: “Find everything today?”

    Customer: “Yup.”

    (Note: she is silent through the transaction, which includes a gift card.)

    Me: “How much would you like on this?”

    Customer: “Oh, sorry. Can I have $150?”

    Me: “No problem.”

    Customer: *after paying* “Can you do me a favor?” *she hands me the gift card* “The next customer you see that you think could use this, could you give it to them?”

    Me: *stunned* “…Of course!”

    (After a minute another customer comes up, a visibly upset young woman.)

    Me: “Hi! How are you?”

    Customer #2: “I’m okay, thanks.”

    (Clearly she is not ok, but she is trying very hard to be pleasant. She is getting very basic items: milk, bread, eggs, etc. Nothing very festive.)

    Me: “So your total comes out to $0.00.”

    Customer: “What?”

    Me: “The person before you gave me a $150 gift card to use for the next person I thought could use it. You look like you’re having a rough day, so here are your groceries, and there’s about $130 left on this card.”

    (The customer just started crying. Once she could, she thanked me about 100 times. Made my whole Christmas season.)

    Taking A Holiday From Reason

    , | Fast Food, RestaurantMT, USA | Bizarre, Holidays

    (I am working the day before Christmas Eve. Our management has been pressing us to say ‘Happy Holidays’ so that people don’t get offended. However, sometimes I would slip up and say ‘Merry Christmas’ because of habit. I am also Wiccan, and therefore do not follow Christian practices.)

    Me: “Here is your order! Have a nice day, and Merry Christmas!”

    Customer: “Excuse me?”

    Me: “Um… here is your order?”

    Customer: “No, what you just said. You just wished me a Merry Christmas.”

    Me: “Yes… yes I did?”

    Customer: “How dare you! What if I didn’t believe in Christ! Do you know how offensive that would have been?! What if I was Jewish or Atheist?! You have really offended me! What do you have to say for yourself?!”

    Me: “Well, ma’am, I do apologize if I offended you. However, I don’t believe in Christ. I’m Wiccan. But I still celebrate Christmas because it’s a beautiful family holiday.”

    (The customer goes quiet for a moment. All of a sudden she starts yelling.)

    Customer: “How can you not believe in Christ?! He died for your sins on the cross! Do you have any idea what Christmas is about! It’s not about family; it is about the birth of Jesus! How dare you! I will never eat here again!”

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