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    Category: Holidays

    Even during the holidays, customers don’t seem to take a break. With that many extra light-bulbs around you’d think a few extra would appear above their heads?

    Thinking Outside The Box, Part 3

    | Ottawa, ON, Canada | At The Checkout, Holidays, Spouses & Partners, Theme Of The Month, Top

    (I work for a big box retail location. It has been a busy day and I have been alone for a lot of my shift. I have been helping an elderly couple look for a TV for their grandchild for Christmas.)

    Wife: “I think this is the one that we want. Can we test it out to make sure it works?”

    Me: “Sure, just give me a couple minutes to set it up…”

    (I set every thing up and get everything going for them. This whole time, the husband hasn’t said a single thing.)

    Me: “Every thing seems to be in working order, but just in case, you do have 90 days to return it.”

    Wife: “That sounds great! By the way, do you have one that hasn’t been opened? We’re giving it as a gift.”

    Me: “Umm…”

    Husband: *to wife* “Are you a moron? You had him open it up to make sure it worked and now you want one that he didn’t open? We’re taking the open one and if she doesn’t like it, we’ll return it.”

    (The wife had a shocked expression on her face but didn’t protest it. I, on the other hand, wanted to shake that man’s hand for being the smartest person I had dealt with all day.)

    Related:
    Thinking Outside The Box, Part 2

    Sprucing Up His Christmas Tree Knowledge

    | Bay Area, CA, USA | Holidays, Language & Words, Theme Of The Month

    (The hardware chain I work for sets up a Christmas tree lot every year and sells fresh cut trees. One evening, a customer comes into the lot ahead of his family, who are still getting out of the car.)

    Me: “Good evening! Tree hunting tonight? Are you after anything in particular?”

    Customer: “Oh, I don’t know anything about them. I’m just looking for a tree.”

    (I launch into a quick explanation of the three types of tree we carry; Noble firs, Douglas firs, and Grand firs.)

    Me: “…and so Noble firs are pretty popular, since they hold their needles a bit better than the Douglases, as well as having stronger branches.”

    (A few moments later, the customer’s wife and children catch up and walk into the lot. The customer, beaming with his new-found understanding of Christmas tree nuance points a tree out to his wife.)

    Customer: “This is the kind of tree that we want. It has better needles than the others, because it has what you call, noble fur!”

    In A Fowl Holiday Mood

    | Detroit, MI, USA | Holidays, Theme Of The Month

    (It is Christmas Eve. We close at 5:00 pm, and are closed completely Christmas Day. It is 5:15 pm and I am getting the last of the carts inside when a customer comes running up.)

    Customer: “Hey, I need to buy a turkey!”

    Me: “Sorry, sir, but we’re closed.”

    Customer: “Since when?!”

    Me: “5:00, sir.”

    Customer: “Well, what time are you open tomorrow?”

    Me: “We’re closed, sir.”

    Customer: “Why!?”

    Me: “Because we want to spend the day with our families.”

    (He flips me the bird and walks away.)

    Me: “Merry Christmas!”

    Hard-To-Please-Her Scrooge

    | BC, Canada | Awesome Customers, Holidays, Money, Theme Of The Month

    (It’s nearing Christmas time, and I am working at the till to cover a coworker’s break. I start to ring through a man’s groceries. Behind him is an old lady, whom I recognize as being a regular. She is always grumpy.)

    Man: *quietly* “And I’d like to pay for her stuff, too.”

    (I laugh.)

    Man: “No, really.”

    Me: “Oh! Okay.”

    (This has never happened to me before. I look over at the lady’s packages and enter them manually, rather than scanning them, and tell the man his new total.)

    Man: “Don’t tell her until after I’m gone.”

    Me: “Okay.”

    (I finish the transaction, hand him his receipt, and tell him to have a good day. Just as he is about to leave, he drops his wallet. All his cards spill out everywhere, and he has to stop and pick them all up. I put the old lady’s packages in bags and hand them to her.)

    Me: “Here you go!”

    Old Lady: “What do I owe you?”

    Me: “It’s taken care of.”

    Old Lady: “What?”

    Me: “It’s paid for.”

    Old Lady: *scowling* “Who did that?”

    (The man is still trying to cram cards back into his wallet without dropping his groceries.)

    Me: “Um… him.”

    (The old lady starts scowling at him.)

    Old Lady: “Why did you do that?”

    Man: “Well, it’s Christmas. Merry Christmas.”

    (He finally manages to tuck his wallet away and leaves.)

    Old Lady: “I know I’ve seen that jerk around somewhere!”

    Christmas Jeer

    | Seattle, WA, USA | Holidays, Theme Of The Month

    (The store I work at is normally open 24/7, but we are closing on Christmas Eve and won’t reopen until the morning of December 26th. As we get ready to close, we are asking the last customers to make sure the door closes firmly behind them so that more people can’t get in.)

    Me: “Thanks for coming in today; have a great holiday! If you don’t mind, could you please make sure the door shuts all the way when you leave? We’re actually closed now.”

    Customer: “But you guys are open 24 hours right?”

    Me: “Normally we are, but we’re closing for the holiday so our employees can spend it with their families.”

    Customer: “Well, that’s just stupid!”

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