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    Category: Holidays

    Even during the holidays, customers don’t seem to take a break. With that many extra light-bulbs around you’d think a few extra would appear above their heads?

    Open For Hours And Hours And Jack Bauers

    | WA, USA | Holidays, Theme Of The Month

    (I worked at check cashing store that is open 24 hours a day. We only close for major holidays such as Christmas. One Christmas Eve, we are getting ready to close the store for the holiday and are asking the last customers to make sure the door shuts all the way behind them so that it’ll lock and no one else can enter.)

    Me: “Thank you sir, and we’re closing. So, if you could just make sure the door closes behind you, I would appreciate it.”

    Customer: “I thought you guys were 24 hours.”

    Me: “We normally are, but we close for holidays so that we can spend them with our families.”

    Customer: “That’s just ridiculous!”

    A Slice Of Christmas Spirit

    | MA, USA | Food & Drink, Holidays, Theme Of The Month

    (It’s the holidays. A woman comes in looking for sliced Christmas ham. She is on her cellphone. It is our policy to show the customers the first slice of any product to make sure it’s as thick or thin as they want.)

    Me: *holds up first piece of ham* “Ma’am? Is this okay?”

    (She waves me away impatiently, and continues gabbing on her phone. I try to get her attention again to no avail.)

    Me: *goes back to cutting ham* “Okay.”

    (I finish slicing two pounds of ham and put it on the counter. She is still on her phone, so I move on to the next customer. A few minutes later.)

    Customer: *shoves ham in my face* “What is this?”

    Me: “It’s the ham you ordered, ma’am.”

    Customer: “It most certainly is not! It’s too thick! Nobody can eat this!”

    Me: “With all due respect, you didn’t answer me. You waved, which I figured meant you okayed the first slice.”

    (She picks up the bag of ham and throws it into her basket on the floor, kicks the basket, and scoops it up, stomping off like a child.)

    Me: “And a very Merry Christmas to you, too!”

    Putting Pickles Before People Will Put You In A Pickle

    , | Raleigh, NC, USA | At The Checkout, Awesome Customers, Food & Drink, Holidays, Theme Of The Month

    (It’s very close to Christmas and I’m on my break in the mall’s food court. The line I’m in is long; I notice there’s a customer with a young daughter throwing a fit, which is holding up the line.)

    Customer: “I specifically said no pickles! I’m a very busy woman; I don’t have time for you to correct your stupid mistake! You should have gotten it right the first d*** time!”

    (The customer continues to rant, at length, about how poor the service is and how she’s too busy to deal with it. This goes on for a few minutes while her daughter looks embarrassed and the rest of the customers in line are getting agitated. Finally, I decide to speak up.)

    Me: “Hey! Lady! It’s Christmas! We’re all busy. So how about you shut up, take the pickles off your own d*** sandwich, and stop acting like an a** in front of your kid? We all have lives we’d like to get back to!”

    (The customer tries to respond, but stops when she realizes the rest of the customers in line are applauding. She takes her food and drags her daughter off with a huff. The other customers actually push me to the front of the line, where the cashier looks nearly in tears, but is very relieved.)

    Cashier: “Thank you so much.”

    Me: “You’re welcome. Nobody deserves that kind of attitude today!”

    (The cashier gave me a free drink, and the man behind me in line insisted on paying for my order out of ‘The Christmas Spirit’.)

    Thinking Outside The Box, Part 3

    | Ottawa, ON, Canada | At The Checkout, Holidays, Spouses & Partners, Theme Of The Month, Top

    (I work for a big box retail location. It has been a busy day and I have been alone for a lot of my shift. I have been helping an elderly couple look for a TV for their grandchild for Christmas.)

    Wife: “I think this is the one that we want. Can we test it out to make sure it works?”

    Me: “Sure, just give me a couple minutes to set it up…”

    (I set every thing up and get everything going for them. This whole time, the husband hasn’t said a single thing.)

    Me: “Every thing seems to be in working order, but just in case, you do have 90 days to return it.”

    Wife: “That sounds great! By the way, do you have one that hasn’t been opened? We’re giving it as a gift.”

    Me: “Umm…”

    Husband: *to wife* “Are you a moron? You had him open it up to make sure it worked and now you want one that he didn’t open? We’re taking the open one and if she doesn’t like it, we’ll return it.”

    (The wife had a shocked expression on her face but didn’t protest it. I, on the other hand, wanted to shake that man’s hand for being the smartest person I had dealt with all day.)

    Related:
    Thinking Outside The Box, Part 2

    Sprucing Up His Christmas Tree Knowledge

    | Bay Area, CA, USA | Holidays, Language & Words, Theme Of The Month

    (The hardware chain I work for sets up a Christmas tree lot every year and sells fresh cut trees. One evening, a customer comes into the lot ahead of his family, who are still getting out of the car.)

    Me: “Good evening! Tree hunting tonight? Are you after anything in particular?”

    Customer: “Oh, I don’t know anything about them. I’m just looking for a tree.”

    (I launch into a quick explanation of the three types of tree we carry; Noble firs, Douglas firs, and Grand firs.)

    Me: “…and so Noble firs are pretty popular, since they hold their needles a bit better than the Douglases, as well as having stronger branches.”

    (A few moments later, the customer’s wife and children catch up and walk into the lot. The customer, beaming with his new-found understanding of Christmas tree nuance points a tree out to his wife.)

    Customer: “This is the kind of tree that we want. It has better needles than the others, because it has what you call, noble fur!”


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