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    Category: Holidays

    Even during the holidays, customers don’t seem to take a break. With that many extra light-bulbs around you’d think a few extra would appear above their heads?

    Santa Vs Jason

    , | Campbellton, NB, Canada | Extra Stupid, Holidays, Theme Of The Month, Time

    (Our restaurant is promoting several new products for the holidays, and the lobby and seating area are festively decorated. Two young women walk in with bags of Christmas wrap and the like. My manager and I overhear them having a brief conversation.)

    Customer #1: “So, I guess Christmas falls on a Friday this year.”

    Customer #2: “Oh my God. I really hope it’s not on the 13th!”

    Customer #1: “Really, right? That would suck. Let me check the calendar on my phone to make sure.”

    Customer #2: “Good idea! I’m celebrating the night before if it is!”

    Little White Lies On Little White Christmases

    | CA, USA | Family & Kids, Holidays, Theme Of The Month, Top

    (I receive a call on Christmas Eve.)

    Me: “Thank you for calling [company]. How may I help you?”

    Mom: *after verifying her account* “I’d like to put my daughter on the line. It’s her phone that’s having the trouble.”

    Me: “Sure.”

    Mom: *gives phone to her daughter*

    Daughter: “I can’t make any calls on my phone. It keeps giving me a recording.”

    Me: “Let’s see what we need to do to fix that. What kind of phone do you have?”

    (The daughter gives me the name of a phone we stopped selling about 2 years before. Looking at her account, there’s a brand new phone that we only started selling about a month before. I check the remarks and it was activated today, Christmas Eve. I put two and two together and decide to speak with her mom.)

    Me: “I think I actually see what the trouble is. Can I talk to your mom again?”

    Daughter: *gives phone to her mom*

    Mom: “What is it?”

    Me: “Did you by any chance buy your daughter a phone for Christmas?”

    Mom: *quietly, barely louder than a whisper* “Yes!”

    Me: “It looks like that phone has already been activated, and service is completely transferred over. We have a couple of options. First, I can re-activate her old phone, and you can give us a call or go online tomorrow and activate the new one. Second, we can leave things the way they are and she will unwrap her already working phone in the morning.”

    Mom: *still quietly* “Let’s do that second one.”

    (She starts talking loudly, so her daughter can hear.)

    Mom: *loudly* “So, you found a network issue and you’re submitting a ticket, but since it’s the holiday the network team is on a skeleton crew and the problem won’t be fixed until morning?”

    Daughter: *in the background* “No!”

    Me: *to the mom* “Well-played!”

    Open For Hours And Hours And Jack Bauers

    | WA, USA | Holidays, Theme Of The Month

    (I worked at check cashing store that is open 24 hours a day. We only close for major holidays such as Christmas. One Christmas Eve, we are getting ready to close the store for the holiday and are asking the last customers to make sure the door shuts all the way behind them so that it’ll lock and no one else can enter.)

    Me: “Thank you sir, and we’re closing. So, if you could just make sure the door closes behind you, I would appreciate it.”

    Customer: “I thought you guys were 24 hours.”

    Me: “We normally are, but we close for holidays so that we can spend them with our families.”

    Customer: “That’s just ridiculous!”

    A Slice Of Christmas Spirit

    | MA, USA | Food & Drink, Holidays, Theme Of The Month

    (It’s the holidays. A woman comes in looking for sliced Christmas ham. She is on her cellphone. It is our policy to show the customers the first slice of any product to make sure it’s as thick or thin as they want.)

    Me: *holds up first piece of ham* “Ma’am? Is this okay?”

    (She waves me away impatiently, and continues gabbing on her phone. I try to get her attention again to no avail.)

    Me: *goes back to cutting ham* “Okay.”

    (I finish slicing two pounds of ham and put it on the counter. She is still on her phone, so I move on to the next customer. A few minutes later.)

    Customer: *shoves ham in my face* “What is this?”

    Me: “It’s the ham you ordered, ma’am.”

    Customer: “It most certainly is not! It’s too thick! Nobody can eat this!”

    Me: “With all due respect, you didn’t answer me. You waved, which I figured meant you okayed the first slice.”

    (She picks up the bag of ham and throws it into her basket on the floor, kicks the basket, and scoops it up, stomping off like a child.)

    Me: “And a very Merry Christmas to you, too!”

    Putting Pickles Before People Will Put You In A Pickle

    , | Raleigh, NC, USA | At The Checkout, Awesome Customers, Food & Drink, Holidays, Theme Of The Month

    (It’s very close to Christmas and I’m on my break in the mall’s food court. The line I’m in is long; I notice there’s a customer with a young daughter throwing a fit, which is holding up the line.)

    Customer: “I specifically said no pickles! I’m a very busy woman; I don’t have time for you to correct your stupid mistake! You should have gotten it right the first d*** time!”

    (The customer continues to rant, at length, about how poor the service is and how she’s too busy to deal with it. This goes on for a few minutes while her daughter looks embarrassed and the rest of the customers in line are getting agitated. Finally, I decide to speak up.)

    Me: “Hey! Lady! It’s Christmas! We’re all busy. So how about you shut up, take the pickles off your own d*** sandwich, and stop acting like an a** in front of your kid? We all have lives we’d like to get back to!”

    (The customer tries to respond, but stops when she realizes the rest of the customers in line are applauding. She takes her food and drags her daughter off with a huff. The other customers actually push me to the front of the line, where the cashier looks nearly in tears, but is very relieved.)

    Cashier: “Thank you so much.”

    Me: “You’re welcome. Nobody deserves that kind of attitude today!”

    (The cashier gave me a free drink, and the man behind me in line insisted on paying for my order out of ‘The Christmas Spirit’.)

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