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  • September Theme Of The Month: Overheard!

    Category: Holidays

    Even during the holidays, customers don’t seem to take a break. With that many extra light-bulbs around you’d think a few extra would appear above their heads?

    Won’t Yield To Their Tub-thumping

    | Mansfield, MA, USA | Holidays, Theme Of The Month

    (I am working at a small chain toy store, the kind where very little is electronic. We do have birthday parties, where parents can come in and buy toys and put them in a tub, which we’d wrap for the party. This happens around Christmas. I’ve just rung up this woman’s purchases, something around $200.)

    Me: “Okay, that’ll be [price].”

    Woman: “Fine, but can you hold these for me for a few days?”

    (This is not something we could do. An hour, maybe, but definitely not a few days. I tell her that.)

    Woman: “But those tubs up there, you could just put it in one of those.”

    Me: “I’m sorry, ma’am, but those are just for birthday parties that are being hosted here.”

    Woman: “Well, I came here to do some shopping for my kids, and they’re here, so I can’t take them home now.”

    Me: “I’m sorry, ma’am, there really isn’t anything I can do. Store policy won’t let me keep them here.”

    Woman: “I’m spending my money here, and you won’t even help me with my kids’ Christmas presents?”

    Me: “I’m happy to help you find anything, order anything, and wrap anything, but I can’t break store policy.”

    Woman: *now grabbing her kids, who were quietly playing with some of the open toys that are available* “You just lost a customer! I will never come back to this f****** store!”

    Tazed And Confused

    | Melbourne, FL, USA | Holidays, Theme Of The Month

    (I am a new worker at a big convenience store. It’s near Christmas, a few weeks after Halloween. A mother and her daughter, looking about 10 or 11, walk in and pause near my aisle.)

    Daughter: “Hey, Mom I have a cramp! Did you know that your whole BODY does a cramp if you’re tazed?”

    Woman: “Do you wanna know how to avoid that?”

    Daughter: “Don’t go to Black Friday?”

    Woman: “No, silly, I meant the cramps.”

    Daughter: “Oh.”

    (That made my day, and I am now afraid to work on Black Friday!)

    Asking Until You’re Winter Blue In The Face

    | Green Bay, WI, USA | Holidays, Theme Of The Month

    (It’s a cold, snowy day in December. I’m in a store looking through the remnant bin looking for some fabric for Christmas gifts I’m making. A customer comes up to me.)

    Customer: “Where can I find [item]?”

    Me: “Sorry, but I don’t know.” *I go back to looking through the bin*

    Customer: “Aren’t you going to help me?”

    Me: “Sorry, I don’t know where it is. Why don’t you ask one of the people who work here? They’re wearing red smocks.”

    Customer: “Don’t YOU work here?”

    Me: *looking at my blue winter coat* “Um, no…”

    Customer: “You are so rude!” *stalks off*

    Being Mis-LED

    | Indianapolis, IN, USA | Holidays, Theme Of The Month

    Customer: *to small child* “No, honey, get away from those. They have lead in them.”

    Me: “Ma’am. They are Christmas lights. They are LED Christmas lights.”

    Not So Closed Minded, Part 5

    | New Zealand | Holidays, Theme Of The Month

    (I work in a Christmas shop that opens for three months every year. Due to this, we often get shop space on the outside of a large mall or away from the main facilities. There’s no bathroom, so when we have to, we lock the store, leave a ‘back soon!’ note, and run. As I am returning from a bathroom break that took less than five minutes I see a woman pulling on the locked doors. Knowing I wasn’t going to be long, I only dropped one of the two deadbolts, and locked it with a key. It would not open when I tested it. As I walk towards her the woman kicks & wrenches the door open, even getting her son involved to pull. They manage to open the door!)

    Me: “Ma’am, the door was actually shut and locked!”

    Customer: “What? ”

    Me: “We were shut temporarily, and the door was locked!”

    (I check the door, and she has managed to pull the bolt out from the socket, and has forced the other door in!)

    Customer: “Oh. You should have put a sign up! I didn’t know you were closed!”

    Me: “Ma’am, there is a sign—” *points to the A4 sign on bright red paper* “—and you had to notice you struggled with the door?”

    Customer: “That’s why I kicked it!”

    Me: *boggle*

    (Thankfully she hadn’t kicked through the GLASS doors, but I spent half an hour running around after her four-year-old son who decided snow globes should bounce. They didn’t buy anything.)

    Not Very Closed Minded, Part 4
    Not Very Closed Minded, Part 3

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