Category: Holidays

Even during the holidays, customers don’t seem to take a break. With that many extra light-bulbs around you’d think a few extra would appear above their heads?

The Application Of Reality

| Milwaukee, WI, USA | Holidays, Theme Of The Month

(It is the Saturday before Christmas and the store is extremely busy. Every employee is required to work, and even the store manager is on the sales floor helping customers.)

Customer: “I need you to help me find this item from your ad.”

Me: “Certainly. Just let me finish with the customer I am helping now, and then I can help you.”

Customer: “I can’t wait for you to finish. Isn’t there someone else who can help me?”

Me: “I’m sorry, but it is extremely busy today. I will be with you as soon as I can.”

Customer: “I want to see your manager. This is unacceptable.”

Me: *pointing to the register next to me* “She is with a customer right now, but I’m sure she will be happy to speak to you once she has finished.”

Customer: “I can’t believe this! You need to hire more help!”

Me: “You are absolutely right, and as soon as I finish with this customer I will be happy to get you an application.”

The Diet Of Tomorrow

| Temagami, ON, Canada | Holidays, Theme Of The Month

(It’s just after Christmas:)

Customer: “Hi, do you have [popular diet book]?”

Me: “Unfortunately, we have no copies left in store. It is on order and more will arrive in mid-January, if you can wait that long.”

Customer: “Sure, that’s fine. I have a lot of chocolate to eat before then anyways.”

Dozed And Disrobed

| NY, USA | Holidays, Theme Of The Month

(I work at a popular women’s clothing and lingerie chain. It’s around five pm on Christmas Eve, shortly before we close. A middle aged man hurries in and has me direct him to our very diminished bathrobe section.)

Customer: “…you only have four bathrobes? I need a medium for my wife and these are all extra small!”

Me: *trying to joke a little* “Yeah, looks like the elves cleaned out all of the robes, I’m sorry about that. Do you think she would like pajamas instead? We have quite a few flannel sets left in medium—”

Customer: “No, she said she wanted a robe! Don’t you have any more in the back?”

Me: “I’m sorry, but I’ve checked the back a few times for other customers today, so I know for sure that these are the only few we have left in the store.”

Customer: *raising his voice and throwing his hands in the air now* “I don’t believe this! It’s f****** ridiculous that this is all you have!”

(He storms away from me and out of the store before I can reply. My manager, who had been behind the cash register during this, came over to me, shaking her head.)

Manager: “What’s even more ridiculous is that he waited until CHRISTMAS EVE to go shopping and expected to find the stuff he was looking for…”

Get Into The Antichrist-mas Spirit

| Ocean Springs, MS, USA | Holidays, Theme Of The Month

(There is soft Christmas music playing overhead.)

Customer: “Can you change this to Christmas music? Put it on [FM radio station].”

Me: “Christmas music is currently playing and this is satellite radio.”

Customer: “No, this is about Santa. SANTA equals SATAN! So change it to [FM radio station], now!”

Me: “Sir, once again, it’s satellite radio. I can’t change it to a local station.”

Customer: “So I have to sit here and listen to this?!”

Me: “No, you may leave.”

Won’t Yield To Their Tub-thumping

| Mansfield, MA, USA | Holidays, Theme Of The Month

(I am working at a small chain toy store, the kind where very little is electronic. We do have birthday parties, where parents can come in and buy toys and put them in a tub, which we’d wrap for the party. This happens around Christmas. I’ve just rung up this woman’s purchases, something around $200.)

Me: “Okay, that’ll be [price].”

Woman: “Fine, but can you hold these for me for a few days?”

(This is not something we could do. An hour, maybe, but definitely not a few days. I tell her that.)

Woman: “But those tubs up there, you could just put it in one of those.”

Me: “I’m sorry, ma’am, but those are just for birthday parties that are being hosted here.”

Woman: “Well, I came here to do some shopping for my kids, and they’re here, so I can’t take them home now.”

Me: “I’m sorry, ma’am, there really isn’t anything I can do. Store policy won’t let me keep them here.”

Woman: “I’m spending my money here, and you won’t even help me with my kids’ Christmas presents?”

Me: “I’m happy to help you find anything, order anything, and wrap anything, but I can’t break store policy.”

Woman: *now grabbing her kids, who were quietly playing with some of the open toys that are available* “You just lost a customer! I will never come back to this f****** store!”

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