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    Category: Holidays

    Even during the holidays, customers don’t seem to take a break. With that many extra light-bulbs around you’d think a few extra would appear above their heads?

    A Thick Slice Of Humble Pie

    | Tempe, AZ, USA | Awesome Workers, Food & Drink, Holidays, Theme Of The Month

    (I am a waitress at a well-known restaurant chain. It is during the holidays. We have a run on pecan pie this afternoon, so I don’t have any ready yet. This takes place after a table of three has finished their meal.)

    Me: “Would you guys like any desert? We have a lovely selection of pies.”

    Customer #1: “What do you have?”

    (I list the several kinds of pie we have available.)

    Customer #2: “Oh, I’ll have the chocolate cream.”

    Customer #1: “Pumpkin, please.”

    Customer #3: “Do you have any pecan pie?”

    Me: “Not right now. We had a lot of people wanting pecan today, but I can start one thawing for you. It’ll take about 10 minutes.”

    Customer #3: “Never mind, then.”

    Me: “Sorry, I have other pies. Would you like one of those?”

    Customer #3: “No.”

    (I leave and bring out the two pies and the bill, asking them if that was all. They said yes. In ten minutes, I look in on them again.)

    Me: “How was everything?”

    Customers #1 & #2: “Great.”

    Customer #3: “Where’s my pecan pie?”

    Me: “I’m sorry, I thought you said ‘Never mind.’ I can have it out to you in a few minutes, though.”

    Customer #3: *irritated* “Never mind, then!”

    Me: “Are you sure, sir?”

    Customer #3: *sighs* “Yes.”

    Me: “Sorry about that. You guys have a good day, though.”

    (I leave them and go over to the register because a banquet party of 70+ people are waiting to cash out. Customer #3 comes over to the register to cash out, so I tell him it’ll be a moment because of the line. Instead, he speaks to my manager who happens to be right behind me.)

    Customer #3: *angrily, to my manager* “I never got my pie!”

    Manager: “I’m so sorry, sir.” *turns to me* “Hey, why didn’t he get his pie?”

    (I explain the whole thing.)

    Manager: “I’m sorry, sir. There seemed to have been some confusion. I can take the pie off your bill.”

    Me: “It was never on there because he never ordered it.”

    Customer #3: “I want a discount!”

    Manager: “For a pie you never ordered? It’s not on your bill. If it were on your bill, I could take it off.”

    Customer #3: “She is a stupid waitress! I wanted pie! I never got it! I want my meal free!”

    Manager: “And why would I give you a free meal because of a misunderstanding over a pie you never ordered?”

    Customer #3: “BECAUSE THE CUSTOMER IS ALWAYS RIGHT!”

    Manager: *firmly* “No. Sometimes the customer is very wrong! Please pay your bill as it stands, or I call the cops and you can explain to them why you’re always right, and shouldn’t go to jail over a piece of pie you never ordered.”

    (Customer #3 blushes, pays, and all but runs out leaving his friends to stammer their apologies.)

    Honesty Is The Best Policy

    | California, USA | Holidays

    (Note: this occurs right after Christmas.)

    Customer: “Where is my order? I placed it Friday night and I chose Next Day Air, but I waited all day on Saturday and the deliveryman never showed up!”

    Me: “Ma’am, [delivery company] does not deliver on weekends. Our shipping policy also clearly states that all processing times and shipping times are in business days.”

    Customer: “I don’t have time to read your stupid shipping policy! You guys should have known what I wanted and told me if my order wasn’t going to be here Saturday!”

    Me: “We can only process orders based on information provided to us. If you had noted in the comments that you needed it by Christmas, we could have called you notified you that it would not have been possible.”

    Customer: “Don’t argue with me! I’m the stupid customer! I just press the buttons, give you my money, and you need to make it work!”

    Time For Giving And Receiving, Part 2

    | Robeline, LA, USA | Awesome Customers, Holidays, Theme Of The Month

    (My coworker, who has just gotten off shift, is leaning against the counter talking to me when an older gentleman walks in.)

    Me: *smiling* “Good evening and Merry Christmas!”

    Customer: *frowning* “Why are you here? It’s Christmas!”

    Coworker: *smiling* “Well, we don’t close for Christmas. She’s closing up shop, but I’ve just gotten off and am about to go home.”

    Customer: *suddenly grinning* “Wait right here!” *turns on his heel and goes out the door*

    Coworker: “…Okay, what was that?”

    Me: “I have no idea!”

    (The customer returns and gives my coworker a $20 bill then lays one on the counter in front of me.)

    Customer: “Merry Christmas, ladies, and a Happy New Year too!”

    (We both stare after him as he walks out, gets into his SUV and leaves. We then look at each other.)

    Coworker: “Wow, that’s the nicest thing anyone’s done all day!”

    Me: “Well, this is the season for miracles, isn’t it?”

    (I still have no idea who that man was!)

    Waxing Lyrical About Christmas Kindness

    | OH, USA | At The Checkout, Awesome Customers, Holidays, Theme Of The Month

    (Several customers are purchasing wax cubes. You’re supposed to melt them in a wax burner, but I can’t help but sniff them while I’m ringing them out. I didn’t want to stop smelling one in particular. However, after seeing one of the customers looking at me funny, I quickly close it and put it with the others in the bag.)

    Customer #1: “If you like those so much, you should buy some!”

    Me: “Oh, I don’t have a wax burner.”

    Customer #2: “You should get one! They smell really good when they’re melted, too!”

    Me: “I’m a college student. I don’t have money!”

    (The customers leave, only to later come back back through my line. They’re purchasing another lip balm and wax burner along with candy cane-scented wax. They start to walk away with just their lip balms and don’t grab their other items.)

    Me: “Hey, wait, you forgot your bag!”

    Customer #1: “That’s for you. Merry Christmas. You deserve it for trying to do something with your life!”

    (I was nearly in tears for the rest of the evening! Thank you, kind customer!)

    Santa Vs Jason

    , | Campbellton, NB, Canada | Extra Stupid, Holidays, Theme Of The Month, Time

    (Our restaurant is promoting several new products for the holidays, and the lobby and seating area are festively decorated. Two young women walk in with bags of Christmas wrap and the like. My manager and I overhear them having a brief conversation.)

    Customer #1: “So, I guess Christmas falls on a Friday this year.”

    Customer #2: “Oh my God. I really hope it’s not on the 13th!”

    Customer #1: “Really, right? That would suck. Let me check the calendar on my phone to make sure.”

    Customer #2: “Good idea! I’m celebrating the night before if it is!”

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