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  • Had It Up To Their Neck With Bad Customers
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    Category: Holidays

    Even during the holidays, customers don’t seem to take a break. With that many extra light-bulbs around you’d think a few extra would appear above their heads?

    Despicable Free

    | New Zealand | Awesome Workers, Holidays

    (It’s the holiday season and my 6-year-old daughter and I are in our local library. Money had been a little bit tight lately, since we’ve had to spend on decorations and presents and I’m a single parent. The library loans out DVDs, $5 for a week but there is a special section where kids DVDs are free and they are generally Disney movies or kids cartoons/TV shows.)

    My Daughter: “Mom, can I get this Despicable Me DVD please? It was in the kids section!”

    Me: “Sure thing sweetie. Let me just get my card so we can go.”

    (As I self issue the DVD out, I realise it was misplaced in the kids’ section and actually costs $5. My daughter sees this on the screen.)

    My Daughter: “No mom, it’s too expensive! I don’t want it anymore.”

    Me: “It’s only 5 dollars! It’s fine; we can get it.”

    My Daughter: “No no no! I don’t want it anymore!”

    (Not wanting to cause a tantrum from her, I go up to the library assistant behind the counter.)

    Me: “Hi there, I issued out this DVD a couple of minutes ago, but my daughter doesn’t want it anymore. I was wondering if I could return please?”

    Library Assistant: “Is there something wrong with the DVD?”

    Me: “Oh, not at all. There was just a little misunderstanding with the price.”

    Library Assistant: “Oh. Well, tell you what! Take it for free. Just give me your card and I’ll take the charge off.”

    Me: “Thank you! I know it doesn’t seem like much but, $5 is a lot to us. Thank you so much, happy holidays!”

    (When I returned to my daughter with the DVD in my hand and told her the whole story, she was grinning from ear to ear. She got up and ran by herself to thank the lovely library assistant and he even gave her a high-five! We’re much better off now, but I’ll never forget that small act of kindness.)

    Not Just Coffee To Grind

    | New York, NY, USA | Bad Behavior, Holidays, Themed Giveaway

    (It is the day after Christmas and my parents have recently flown in for the holidays. We are in line in Starbucks, which my parents do not frequent much back home. My elderly parents are telling the barista the order for 4 of us. The fact that my mother needs to repeat the order to the cashier so that it may be rung up is initially lost on her.)

    Cashier: “What are you having?”

    My Mom: “Oh, no, the other man is taking care of us already.”

    Cashier: “Yes, I know, but what are you having?”

    My Mom: “He’s already taken care of us, but thank you.”

    (A group of three rude women have formed behind us.)

    Rude Woman #1: *to my mom, rudely* “They want to know what you already ordered so they can ring you up.”

    My Mom: *to rude woman #1* “Oh, I have to repeat my order?”

    Rude Woman #1: *rolls her eyes* “Yes.”

    (My mom begins to repeat her order but has trouble remembering everything. Her reciting of the order has taken under 30 seconds. Another woman in the group behind us, Rude Woman #2, begins to stamp her feet, making fun of my mother to rude woman #1 and #3, loud enough for everyone else to hear, complete with more eye rolling and many statements of “Ugh, oh my god!” I get sick of hearing this and dart my eyes in her direction. The eye contact shocks her, and she goes quiet.)

    Me: *to Rude Woman #2* “I would appreciate you not being so rude during the holidays. If you don’t like your 60 second wait, there is literally another Starbucks a few feet away from this one.”

    (Rude Woman #2 is shocked and does not know what to say to me. Instead, she turns to her two other rude cohorts.)

    Rude Woman #2: “Ugh! What?!? I didn’t even do anything! Oh my god!”"

    (The three of them stay quiet after that.)

    The Karate Kid: Christmas Special

    | Kent, England, UK | Bad Behavior, Family & Kids, Holidays, Themed Giveaway, Top, Wild & Unruly

    (Is a few days before Christmas, and people are after their last few gifts. I’m stacking shelves when I see a confrontation between a man who is tall and obviously goes to the gym and a boy who is about nine years old.)

    Man: “Give me that toy! You’re only going to steal it!”

    Boy: “No, I got here first. You should have been more prepared.”

    Man: “Shut up you brat. I’m your elder. You should respect me. Just give me the toy or I’ll educate you!”

    (Note that the toy in question is big, enough so that the boy has to hold it with both hands. The man and the boy start struggling over it.)

    Man: “F***ing let go!”

    Boy: “NO!”

    (The man raises his fist and I quickly jump up to stop him. However, before I can, the boy kicks the man’s hand out the way and then kicks his legs out from under him, sending him crashing to the ground—all while still holding on to the toy.)

    Boy: “I’ll let you know what my sister thinks of the toy!”

    (The man quickly runs off, humiliated. It turns out the boy and I have the same karate instructor, and he was one grade behind me.)

    A Thick Slice Of Humble Pie

    | Tempe, AZ, USA | Awesome Workers, Food & Drink, Holidays, Themed Giveaway

    (I am a waitress at a well-known restaurant chain. It is during the holidays. We have a run on pecan pie this afternoon, so I don’t have any ready yet. This takes place after a table of three has finished their meal.)

    Me: “Would you guys like any desert? We have a lovely selection of pies.”

    Customer #1: “What do you have?”

    (I list the several kinds of pie we have available.)

    Customer #2: “Oh, I’ll have the chocolate cream.”

    Customer #1: “Pumpkin, please.”

    Customer #3: “Do you have any pecan pie?”

    Me: “Not right now. We had a lot of people wanting pecan today, but I can start one thawing for you. It’ll take about 10 minutes.”

    Customer #3: “Never mind, then.”

    Me: “Sorry, I have other pies. Would you like one of those?”

    Customer #3: “No.”

    (I leave and bring out the two pies and the bill, asking them if that was all. They said yes. In ten minutes, I look in on them again.)

    Me: “How was everything?”

    Customers #1 & #2: “Great.”

    Customer #3: “Where’s my pecan pie?”

    Me: “I’m sorry, I thought you said ‘Never mind.’ I can have it out to you in a few minutes, though.”

    Customer #3: *irritated* “Never mind, then!”

    Me: “Are you sure, sir?”

    Customer #3: *sighs* “Yes.”

    Me: “Sorry about that. You guys have a good day, though.”

    (I leave them and go over to the register because a banquet party of 70+ people are waiting to cash out. Customer #3 comes over to the register to cash out, so I tell him it’ll be a moment because of the line. Instead, he speaks to my manager who happens to be right behind me.)

    Customer #3: *angrily, to my manager* “I never got my pie!”

    Manager: “I’m so sorry, sir.” *turns to me* “Hey, why didn’t he get his pie?”

    (I explain the whole thing.)

    Manager: “I’m sorry, sir. There seemed to have been some confusion. I can take the pie off your bill.”

    Me: “It was never on there because he never ordered it.”

    Customer #3: “I want a discount!”

    Manager: “For a pie you never ordered? It’s not on your bill. If it were on your bill, I could take it off.”

    Customer #3: “She is a stupid waitress! I wanted pie! I never got it! I want my meal free!”

    Manager: “And why would I give you a free meal because of a misunderstanding over a pie you never ordered?”

    Customer #3: “BECAUSE THE CUSTOMER IS ALWAYS RIGHT!”

    Manager: *firmly* “No. Sometimes the customer is very wrong! Please pay your bill as it stands, or I call the cops and you can explain to them why you’re always right, and shouldn’t go to jail over a piece of pie you never ordered.”

    (Customer #3 blushes, pays, and all but runs out leaving his friends to stammer their apologies.)

    Honesty Is The Best Policy

    | California, USA | Holidays

    (Note: this occurs right after Christmas.)

    Customer: “Where is my order? I placed it Friday night and I chose Next Day Air, but I waited all day on Saturday and the deliveryman never showed up!”

    Me: “Ma’am, [delivery company] does not deliver on weekends. Our shipping policy also clearly states that all processing times and shipping times are in business days.”

    Customer: “I don’t have time to read your stupid shipping policy! You guys should have known what I wanted and told me if my order wasn’t going to be here Saturday!”

    Me: “We can only process orders based on information provided to us. If you had noted in the comments that you needed it by Christmas, we could have called you notified you that it would not have been possible.”

    Customer: “Don’t argue with me! I’m the stupid customer! I just press the buttons, give you my money, and you need to make it work!”


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