Category: Holidays

Even during the holidays, customers don’t seem to take a break. With that many extra light-bulbs around you’d think a few extra would appear above their heads?

A Layaway Payaway

| USA | Awesome Customers, Holidays, Theme Of The Month

(I worked the service desk of a popular chain toy store that offers layaway last Christmas. One night a lady comes up to speak with my coworker.)

Coworker: “Welcome to [Toy Store]. How can I help you this evening?”

Customer: “Hi, I’m sure this sounds unusual, but I was wondering if I could pay off a layaway?”

Coworker: *not seeing why this is unusual* “Sure, do you have the layaway number or the name it’s under?”

Customer: “No, I mean a random one, someone who hasn’t paid theirs off yet. I’d like to pay it for them anonymously.”

(This is within two days of the final pickup day for layaway.)

Coworker: *to me* “Uh, do you know if this is allowed?”

Me: “I’m not sure. Let me call the manager and find out how this would work.”

(I spoke with the manager on duty and he was able to pull up a random account and allowed the woman to pay it off. Later he called the family to let them know their Christmas presents were completely paid for and they could come pick them up. My coworker and I were amazed that this lady would do this for a complete stranger and were in a great mood for the rest of our shift.)

An Epidemic Of Stupidity

, | MD, USA | Crazy Requests, Health & Body, Holidays

(I work for a company that sells emergency preparedness gear, including gas masks, chemical suits, and other disaster response equipment. Any time there’s a disaster or terrorist attack, our sales go through the roof by ‘preppers’ and other panicking individuals. Recently, there’s been an Ebola epidemic with the first cases occurring in the United States; thousands of orders have been coming in and those who ordered entire sets of equipment are backlogged at least a month.)

Customer: “I’m checking on an order. I was charged but haven’t seen any shipping info yet. I placed it 7-10 days ago.”

Me: “And did you order any gas masks or full sets of equipment?”

Customer: “I’m not sure. I ordered a suit. For Halloween.”

Me: *thinking such a small order should have been finished, I pull up his information* “Sir, you didn’t order just a suit, you ordered an entire protective kit… mask, filter, suit, gloves, boots, etc.”

Customer: “That’s it!”

Me: “Sir, there’s a minimum one month delay on protective gear right now due to high order volume.”

Customer: “So, you mean I won’t have it for Halloween?”

Me: “No, sir. There is a panic epidemic going on and you were one of thousands who’ve been ordering these products.”

Customer: “Wow. I had no idea. So there’s no way I’m going to get a protective suit by Halloween?”

Me: “Sir, the entire industry is wiped clean. GLOBALLY. It will take them months to get back up to speed.”

Customer: “Oh. Well, you should really let people know when there’s an epidemic going on, so we know there’ll be delays.”

Comic: The Only Thing She Skipped Was Kwanzaa

| New York, NY, USA | At The Checkout, Comics, Extra Stupid, Holidays, Religion

Reduced Intelligence, Not Reduced Hours

| St. Louis, MO, USA | Holidays, Theme Of The Month

(The restaurant I work at is open 24 hours and does not close for holidays. It is less than a week before Christmas when the phone rings.)

Me: “Thank you for calling 24 hour [Restaurant]. [My Name] speaking. We are open all night Christmas Eve and Christmas day. How may I help you?”

Customer: “Yeah, how late will you be open on Christmas Eve?”

Me: “We will be open 24 hours during the holidays. We don’t close.”

Customer: “So, when do you open on Christmas?”

Me: “We will be open non-stop from now through the foreseeable future unless weather causes the store to lose power.”

Customer: “So, do you have reduced hours on Christmas?”

(This exchanged happened to all of us working every shift for the following week at least three times a shift.)

A Caffeinated Christmas Miracle

| Detroit, MI, USA | Holidays, Theme Of The Month, Top

(It’s Christmas Eve. I’m waiting tables with one other waitress for the night at a diner. This waitress is a sweetheart, but has had a terrible year. She was evicted from her apartment shortly after her boyfriend died, leaving her a homeless single mother, crashing on couches, trying to finish her last year of nursing school. A man who comes in regularly asks to be placed at one of her tables. He orders a single cup of coffee, and asks for the check.)

Customer: “Miss, I have my money to pay.”

Waitress: “All right. So, that’s $1.10.”

(The customer takes her hand in his, places a wad of money in it, and closes it.)

Customer: “Merry Christmas. Keep the change.”

(He left without saying another word. She opened her hand and burst into uncontrollable tears when she found $500.00 with a note that said ‘For Mama and Baby.’)

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