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    Category: Holidays

    Even during the holidays, customers don’t seem to take a break. With that many extra light-bulbs around you’d think a few extra would appear above their heads?

    It’s Going To Be A Bonus Year

    | NJ, USA | At The Checkout, Bad Behavior, Extra Stupid, Holidays, Theme Of The Month

    (It’s New Year’s Eve, and I’m a customer in the supermarket waiting in the line for self-checkout. This supermarket has a bonus card, but you have to scan it AFTER you scan all your items. A customer is at the self-check in front of me, buying milk and pretzels. The lines are really long, and the self-check attendant is helping someone else.)

    Customer: “Why doesn’t this work!?” *waves her bonus card all over the scanner*

    Me: “You have to scan your groceries first, hit ‘Finish’ and ‘Pay’, and then it’ll ask for the bonus card.”

    Customer: “It’s not working!” *keeps waving card*

    Me: “That’s because you have to scan your groceries first.”

    (She scans her items, then starts jabbing the ‘Help Needed’ button immediately.)

    Customer: “See, the pretzels are supposed to be only $2, and it’s ringing up $4! This is wrong!”

    Me: “You haven’t scanned your bonus card yet. You need to hit ‘Finish’ and ‘Pay’ first, then scan the card, and it’ll take the money off.”

    Customer: “Do you even know how to use this?!”

    (I lean over, hit ‘Finish’ and ‘Pay’, and then the kiosk says ‘please scan your bonus card’. She does, and the discount applies.)

    Me: “See, $2 for pretzels.”

    Kiosk: “Please take your receipt.”

    Customer: “Now where’s my receipt? Stupid machine!” *stares in the wrong place*

    Me: *points* “Your receipt prints up there.”

    (The customer glares at me, grabs her receipt and storms off to the bagging area, where she stares menacingly at me while she’s bagging her items and putting her change away. To add insult to injury, she puts her purse in the bagging area so I can’t start scanning my items.)

    Customer: *finally leaves without saying thanks*

    Me: “You’re welcome! Happy New Year to you, too!”

    TV Isn’t The Only Thing Un-tuned

    | FL, USA | Bad Behavior, Holidays, Musical Mayhem, Theme Of The Month

    Me: “Welcome to tech support. How can I help?”

    (A very drunk man speaks, very slowly.)

    Man: “They were supposed to come fix it between 1 and 2 today, and never came.”

    (It’s nearly 4 pm, and while we don’t do those kind of time windows, sometimes someone gives incorrect information. So, I ask for his account information, during which I find out that he is having issues with his TV service, which is not with us.)

    Me: “Sir, who is your television service with?”

    Man: “I. Don’t. Know.”

    Me: “Do you have a bill from them?”

    Man: “I. Don’t. Know.”

    Me: “Well, who did you call for the service repair?”

    Man: “I. Don’t. Know.”

    (He then starts drunken rambling about his TV not working, and no one showing up between 1 and 2 pm. He then says the company name in the middle of the ramble!)

    Me: “Sir, your TV service, is it with [company]?”

    Man: “Yes, they were supposed to come fix my TV today between 1 and 2!”

    Me: “Yes, sir, but you called your phone and internet company, not your cable company.”

    Man: “Oh, can you transfer me to them?”

    Me: “No, you’ll need to call them.”

    Man: “I don’t know their number.”

    Me: “Sir, look in your phone book.”

    Man: “I. Can’t. Find. One.”

    Me: “Then call 411.”

    Man: “That costs money!”

    (We loop around this for a while. I can see he calls us all the time to make us look up phone numbers for him, which the company doesn’t like. Finally it ends with him accepting this.)

    Man: “In case I don’t talk to you again this season… Have a holly, jolly Christmas / It’s the best time of the year…

    (He proceeds to sing, in drunken off key slur, the entire song of ‘have a holly jolly Christmas’. My company doesn’t allow us to disconnect calls, for any reason, so I had to listen to the whole thing!)

    Not Wii-motely Possible

    | CA, USA | Bad Behavior, Holidays, Theme Of The Month

    (It’s New Year’s Day at a popular gaming retail store. A disgruntled customer who appears to be a little caffeinated and twitchy walks up to the cashier, who also happens to be the assistant manager. He slams a Nintendo Wiimote in poor condition on the counter. Not only has it clearly been used, but it’s crusty and looks very unsanitary.)

    Customer: “Listen, I know you guys can’t give cash refunds without the receipt, but you’re going to have to do it. I’m the customer, so I’m right.”

    (The assistant manager remains silent and looks at the Wiimote, obviously hesitant to touch it.)

    Customer: “I used to work for [name of game shop] 10 years ago, so I know how things work! Give me my cash!”

    (My assistant manager looks to the cashier knowingly.)

    Customer: “If you want, I can call the manager and he’ll tell you to do it! Give me my cash now!”

    Assistant Manager: “You’re more than welcome to call the manager, but if you worked for [name of store] 10 years ago, then you should know things may have changed. The manager you used to know probably doesn’t even work for this chain anymore.”

    Customer: “Give me my f***ing cash!”

    Assistant Manager: “You just crossed the line by cussing, sir. There are children present. I’m going to have to ask you to leave.”

    Customer: “I’m the f***ing customer!”

    Assistant Manager: “Get out!”

    Customer: “F*** you! You guys are f***ing retards!”

    (The customer storms out of the store after grabbing his Wiimote.)

    Me: “Well, that’s one way to start of the New Year!”

    Assistant Manager: “Coming in here and cussing is not a good way to get what you want. I hadn’t even said ‘no’ yet. Although even if I could give him a cash refund for a ‘used’ controller, it was so crusty and disgusting that it looked like he dropped it in the toilet and then used it!”

    Despicable Free

    | New Zealand | Awesome Workers, Holidays

    (It’s the holiday season and my 6-year-old daughter and I are in our local library. Money had been a little bit tight lately, since we’ve had to spend on decorations and presents and I’m a single parent. The library loans out DVDs, $5 for a week but there is a special section where kids DVDs are free and they are generally Disney movies or kids cartoons/TV shows.)

    My Daughter: “Mom, can I get this Despicable Me DVD please? It was in the kids section!”

    Me: “Sure thing sweetie. Let me just get my card so we can go.”

    (As I self issue the DVD out, I realise it was misplaced in the kids’ section and actually costs $5. My daughter sees this on the screen.)

    My Daughter: “No mom, it’s too expensive! I don’t want it anymore.”

    Me: “It’s only 5 dollars! It’s fine; we can get it.”

    My Daughter: “No no no! I don’t want it anymore!”

    (Not wanting to cause a tantrum from her, I go up to the library assistant behind the counter.)

    Me: “Hi there, I issued out this DVD a couple of minutes ago, but my daughter doesn’t want it anymore. I was wondering if I could return please?”

    Library Assistant: “Is there something wrong with the DVD?”

    Me: “Oh, not at all. There was just a little misunderstanding with the price.”

    Library Assistant: “Oh. Well, tell you what! Take it for free. Just give me your card and I’ll take the charge off.”

    Me: “Thank you! I know it doesn’t seem like much but, $5 is a lot to us. Thank you so much, happy holidays!”

    (When I returned to my daughter with the DVD in my hand and told her the whole story, she was grinning from ear to ear. She got up and ran by herself to thank the lovely library assistant and he even gave her a high-five! We’re much better off now, but I’ll never forget that small act of kindness.)

    Not Just Coffee To Grind

    | New York, NY, USA | Bad Behavior, Holidays, Theme Of The Month

    (It is the day after Christmas and my parents have recently flown in for the holidays. We are in line in Starbucks, which my parents do not frequent much back home. My elderly parents are telling the barista the order for 4 of us. The fact that my mother needs to repeat the order to the cashier so that it may be rung up is initially lost on her.)

    Cashier: “What are you having?”

    My Mom: “Oh, no, the other man is taking care of us already.”

    Cashier: “Yes, I know, but what are you having?”

    My Mom: “He’s already taken care of us, but thank you.”

    (A group of three rude women have formed behind us.)

    Rude Woman #1: *to my mom, rudely* “They want to know what you already ordered so they can ring you up.”

    My Mom: *to rude woman #1* “Oh, I have to repeat my order?”

    Rude Woman #1: *rolls her eyes* “Yes.”

    (My mom begins to repeat her order but has trouble remembering everything. Her reciting of the order has taken under 30 seconds. Another woman in the group behind us, Rude Woman #2, begins to stamp her feet, making fun of my mother to rude woman #1 and #3, loud enough for everyone else to hear, complete with more eye rolling and many statements of “Ugh, oh my god!” I get sick of hearing this and dart my eyes in her direction. The eye contact shocks her, and she goes quiet.)

    Me: *to Rude Woman #2* “I would appreciate you not being so rude during the holidays. If you don’t like your 60 second wait, there is literally another Starbucks a few feet away from this one.”

    (Rude Woman #2 is shocked and does not know what to say to me. Instead, she turns to her two other rude cohorts.)

    Rude Woman #2: “Ugh! What?!? I didn’t even do anything! Oh my god!”"

    (The three of them stay quiet after that.)

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