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    Category: Holidays

    Even during the holidays, customers don’t seem to take a break. With that many extra light-bulbs around you’d think a few extra would appear above their heads?

    Not Wii-motely Possible

    | CA, USA | Bad Behavior, Holidays, Theme Of The Month

    (It’s New Year’s Day at a popular gaming retail store. A disgruntled customer who appears to be a little caffeinated and twitchy walks up to the cashier, who also happens to be the assistant manager. He slams a Nintendo Wiimote in poor condition on the counter. Not only has it clearly been used, but it’s crusty and looks very unsanitary.)

    Customer: “Listen, I know you guys can’t give cash refunds without the receipt, but you’re going to have to do it. I’m the customer, so I’m right.”

    (The assistant manager remains silent and looks at the Wiimote, obviously hesitant to touch it.)

    Customer: “I used to work for [name of game shop] 10 years ago, so I know how things work! Give me my cash!”

    (My assistant manager looks to the cashier knowingly.)

    Customer: “If you want, I can call the manager and he’ll tell you to do it! Give me my cash now!”

    Assistant Manager: “You’re more than welcome to call the manager, but if you worked for [name of store] 10 years ago, then you should know things may have changed. The manager you used to know probably doesn’t even work for this chain anymore.”

    Customer: “Give me my f***ing cash!”

    Assistant Manager: “You just crossed the line by cussing, sir. There are children present. I’m going to have to ask you to leave.”

    Customer: “I’m the f***ing customer!”

    Assistant Manager: “Get out!”

    Customer: “F*** you! You guys are f***ing retards!”

    (The customer storms out of the store after grabbing his Wiimote.)

    Me: “Well, that’s one way to start of the New Year!”

    Assistant Manager: “Coming in here and cussing is not a good way to get what you want. I hadn’t even said ‘no’ yet. Although even if I could give him a cash refund for a ‘used’ controller, it was so crusty and disgusting that it looked like he dropped it in the toilet and then used it!”

    Despicable Free

    | New Zealand | Awesome Workers, Holidays

    (It’s the holiday season and my 6-year-old daughter and I are in our local library. Money had been a little bit tight lately, since we’ve had to spend on decorations and presents and I’m a single parent. The library loans out DVDs, $5 for a week but there is a special section where kids DVDs are free and they are generally Disney movies or kids cartoons/TV shows.)

    My Daughter: “Mom, can I get this Despicable Me DVD please? It was in the kids section!”

    Me: “Sure thing sweetie. Let me just get my card so we can go.”

    (As I self issue the DVD out, I realise it was misplaced in the kids’ section and actually costs $5. My daughter sees this on the screen.)

    My Daughter: “No mom, it’s too expensive! I don’t want it anymore.”

    Me: “It’s only 5 dollars! It’s fine; we can get it.”

    My Daughter: “No no no! I don’t want it anymore!”

    (Not wanting to cause a tantrum from her, I go up to the library assistant behind the counter.)

    Me: “Hi there, I issued out this DVD a couple of minutes ago, but my daughter doesn’t want it anymore. I was wondering if I could return please?”

    Library Assistant: “Is there something wrong with the DVD?”

    Me: “Oh, not at all. There was just a little misunderstanding with the price.”

    Library Assistant: “Oh. Well, tell you what! Take it for free. Just give me your card and I’ll take the charge off.”

    Me: “Thank you! I know it doesn’t seem like much but, $5 is a lot to us. Thank you so much, happy holidays!”

    (When I returned to my daughter with the DVD in my hand and told her the whole story, she was grinning from ear to ear. She got up and ran by herself to thank the lovely library assistant and he even gave her a high-five! We’re much better off now, but I’ll never forget that small act of kindness.)

    Not Just Coffee To Grind

    | New York, NY, USA | Bad Behavior, Holidays, Theme Of The Month

    (It is the day after Christmas and my parents have recently flown in for the holidays. We are in line in Starbucks, which my parents do not frequent much back home. My elderly parents are telling the barista the order for 4 of us. The fact that my mother needs to repeat the order to the cashier so that it may be rung up is initially lost on her.)

    Cashier: “What are you having?”

    My Mom: “Oh, no, the other man is taking care of us already.”

    Cashier: “Yes, I know, but what are you having?”

    My Mom: “He’s already taken care of us, but thank you.”

    (A group of three rude women have formed behind us.)

    Rude Woman #1: *to my mom, rudely* “They want to know what you already ordered so they can ring you up.”

    My Mom: *to rude woman #1* “Oh, I have to repeat my order?”

    Rude Woman #1: *rolls her eyes* “Yes.”

    (My mom begins to repeat her order but has trouble remembering everything. Her reciting of the order has taken under 30 seconds. Another woman in the group behind us, Rude Woman #2, begins to stamp her feet, making fun of my mother to rude woman #1 and #3, loud enough for everyone else to hear, complete with more eye rolling and many statements of “Ugh, oh my god!” I get sick of hearing this and dart my eyes in her direction. The eye contact shocks her, and she goes quiet.)

    Me: *to Rude Woman #2* “I would appreciate you not being so rude during the holidays. If you don’t like your 60 second wait, there is literally another Starbucks a few feet away from this one.”

    (Rude Woman #2 is shocked and does not know what to say to me. Instead, she turns to her two other rude cohorts.)

    Rude Woman #2: “Ugh! What?!? I didn’t even do anything! Oh my god!”"

    (The three of them stay quiet after that.)

    The Karate Kid: Christmas Special

    | Kent, England, UK | Bad Behavior, Family & Kids, Holidays, Theme Of The Month, Top, Wild & Unruly

    (Is a few days before Christmas, and people are after their last few gifts. I’m stacking shelves when I see a confrontation between a man who is tall and obviously goes to the gym and a boy who is about nine years old.)

    Man: “Give me that toy! You’re only going to steal it!”

    Boy: “No, I got here first. You should have been more prepared.”

    Man: “Shut up you brat. I’m your elder. You should respect me. Just give me the toy or I’ll educate you!”

    (Note that the toy in question is big, enough so that the boy has to hold it with both hands. The man and the boy start struggling over it.)

    Man: “F***ing let go!”

    Boy: “NO!”

    (The man raises his fist and I quickly jump up to stop him. However, before I can, the boy kicks the man’s hand out the way and then kicks his legs out from under him, sending him crashing to the ground—all while still holding on to the toy.)

    Boy: “I’ll let you know what my sister thinks of the toy!”

    (The man quickly runs off, humiliated. It turns out the boy and I have the same karate instructor, and he was one grade behind me.)

    A Thick Slice Of Humble Pie

    | Tempe, AZ, USA | Awesome Workers, Food & Drink, Holidays, Theme Of The Month

    (I am a waitress at a well-known restaurant chain. It is during the holidays. We have a run on pecan pie this afternoon, so I don’t have any ready yet. This takes place after a table of three has finished their meal.)

    Me: “Would you guys like any desert? We have a lovely selection of pies.”

    Customer #1: “What do you have?”

    (I list the several kinds of pie we have available.)

    Customer #2: “Oh, I’ll have the chocolate cream.”

    Customer #1: “Pumpkin, please.”

    Customer #3: “Do you have any pecan pie?”

    Me: “Not right now. We had a lot of people wanting pecan today, but I can start one thawing for you. It’ll take about 10 minutes.”

    Customer #3: “Never mind, then.”

    Me: “Sorry, I have other pies. Would you like one of those?”

    Customer #3: “No.”

    (I leave and bring out the two pies and the bill, asking them if that was all. They said yes. In ten minutes, I look in on them again.)

    Me: “How was everything?”

    Customers #1 & #2: “Great.”

    Customer #3: “Where’s my pecan pie?”

    Me: “I’m sorry, I thought you said ‘Never mind.’ I can have it out to you in a few minutes, though.”

    Customer #3: *irritated* “Never mind, then!”

    Me: “Are you sure, sir?”

    Customer #3: *sighs* “Yes.”

    Me: “Sorry about that. You guys have a good day, though.”

    (I leave them and go over to the register because a banquet party of 70+ people are waiting to cash out. Customer #3 comes over to the register to cash out, so I tell him it’ll be a moment because of the line. Instead, he speaks to my manager who happens to be right behind me.)

    Customer #3: *angrily, to my manager* “I never got my pie!”

    Manager: “I’m so sorry, sir.” *turns to me* “Hey, why didn’t he get his pie?”

    (I explain the whole thing.)

    Manager: “I’m sorry, sir. There seemed to have been some confusion. I can take the pie off your bill.”

    Me: “It was never on there because he never ordered it.”

    Customer #3: “I want a discount!”

    Manager: “For a pie you never ordered? It’s not on your bill. If it were on your bill, I could take it off.”

    Customer #3: “She is a stupid waitress! I wanted pie! I never got it! I want my meal free!”

    Manager: “And why would I give you a free meal because of a misunderstanding over a pie you never ordered?”

    Customer #3: “BECAUSE THE CUSTOMER IS ALWAYS RIGHT!”

    Manager: *firmly* “No. Sometimes the customer is very wrong! Please pay your bill as it stands, or I call the cops and you can explain to them why you’re always right, and shouldn’t go to jail over a piece of pie you never ordered.”

    (Customer #3 blushes, pays, and all but runs out leaving his friends to stammer their apologies.)


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