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    Category: Health & Body

    Stupid customers in stories are bad enough. However, dealing with a customer’s health issues may be hazardous to your own health! Please consult your doctor before continuing.

    Taking A Dip In The Deep End

    | Louisville, KY, USA | Crazy Requests, Health & Body, Hotels & Lodging

    Me: “Hi! Are you checking in?”

    Elderly Wife: “Well, we may be. We’d like to see one of your rooms.”

    Me: “Sure thing.”

    (After establishing which type of room they’d like to see, the elderly husband takes the key and starts heading toward the room.)

    Elderly Wife: “I’m sorry; I know this is unusual. But my husband always needs to check the water level in the commodes. If it’s too high, he sometimes… dips in.”

    (The husband comes back.)

    Elderly Husband: “Let’s try the place across the street…”

    Rectify The Situation, Part 2

    | FL, USA | Bad Behavior, Health & Body

    (I regularly update medical records for our clients. One of my clients is getting angry that his case is taking so long, and has been yelling at me for a few minutes.)

    Client: “Yeah, well this is taking way too long. I bet you don’t even know that I had surgery last week!”

    Me: “Okay, sir, where did you have your surgery?”

    Client: “Up my rectum!”

    (There is a long and awkward silence.)

    Me: “Um, well, I meant at which hospital did you have your surgery, so that I can get your medical records?”

    Client: “…oh.”

    Related:
    Rectify The Situation

    To Give Credit Where It Is Due

    | Lancaster, CA, USA | Health & Body, Money, Top

    (A gym member comes to the front sales desk and speaks with my coworker.)

    Member: “I received a notice in the mail that there was an issue with my monthly billing. Could you help me figure this out?”

    Coworker: “No problem.”

    (My coworker proceeds to look over the member’s record in the computer.)

    Coworker: “Ma’am, it appears that the credit card on file is no longer valid. That has caused your payments to be rejected.”

    Member: “I don’t understand how that’s possible. Is this the card you have on file?”

    (The member hands my coworker her credit card.)

    Coworker: “No, ma’am. We have a different card number on file. Did you recently receive a new card from your credit card company?”

    Member: “Yes, this is it. I don’t understand why they always have to change the card number and screw up all my bills like this.”

    Coworker: “I know it can be quite frustrating, but don’t worry. I will take care of this for you, and have you back to normal in no time.”

    (My coworker enters her new card number into the computer, takes the member’s past due payment, and hands her a receipt. The member then gathers her belongings and exits the building. No more than two minutes later, I see the same member coming back to the front desk with her receipt in hand. From previous experience, I know that this generally means the customer is upset about what they see on the receipt, and wants to yell at us.)

    Me: “Uh oh, she’s back; brace yourself.”

    (The member walks up to my coworker, and I wait for her to begin complaining.)

    Coworker: “Hello again, ma’am. Is there something else I can help you with?”

    Member: “Oh no, dear. I was half way to my car, when I realized I forgot to say thank you for all your help. So thank you, and I am so sorry for my lack of manners.”

    Coworker: “It was my pleasure, ma’am. Have a wonderful day.”

    Me: *dumbfounded*

    Left A Stool In The Stall

    | Woodbridge, VA, USA | Health & Body, Theme Of The Month, Wild & Unruly

    (I work in the changing room of a popular teen clothing-store.)

    Customer: “Where is your bathroom?”

    Me: “Oh, our bathroom is in the back. We can’t let you go back there. If you go out the store, and turn left, there is a restroom over by [sub shop].”

    Customer: “Can’t I just use it this once? Please?”

    Me: “No, I’m very sorry. But that restroom near [sub place] is really only a three-minute-walk from here.”

    Customer: “Why can’t I just use yours! I really need to go!”

    Me: “No, ma’am. We have merchandise back there; I can’t let you use it.”

    Customer: “B****!”

    (She storms out of the store. I go on break for half an hour. When I come back, there is a horrific smell coming from the changing rooms. I go back there, and I see the customer standing outside one of our back stalls.)

    Customer: “Serves you right!”

    (She runs out of the store as I turn to look into the stall. She’d grabbed a bunch of clothes, thrown them on the floor, and urinated and defecated on them.)

    Me: “I’m not cleaning that up.”

    Coworker: “Teen girls be crazy!”

    Needs To Take A Chill Pill, Part 2

    | Sacramento, CA, USA | Health & Body

    Me: “Thank you for calling [Pharmacy], how can I—”

    Customer: “So I just requested a refill, and I want to know when it will be ready.”

    Me: “Okay, what is your name?”

    (The customer gives her name. I see that no refill was requested. The medication is out of refills, and needs approval from the doctor.)

    Me: “I am very sorry, but we must not have gotten your refill request. I see that there are no refills available. I am going to have to fax the doctor.”

    Customer: “I did that. I went to their site and asked the doctor to do that. It should have just given my request to you, and it should be ready by now.”

    Me: “So, which website did you go to? Was it ours, or your doctor’s site?”

    Customer: “His, duh! How can you be that stupid? I requested it, and you see that request, and then you just fill out the paper to give me refills. All the doctor does is sign it. It should take like all of five minutes to get that done. So when the h*** is my prescription going to be ready?!”

    Me: “Ma’am, I am sorry. We are in no way connected to your doctor’s office. They have their own software, and we have ours. We cannot in any way see what you have requested with your doctor’s office. We have to wait until he contacts us, and sometimes that can take up to three days for a response. Now if you are out of this medica—”

    Customer: “This is unacceptable! I know how these computer things work. You can look up any person’s prescriptions anywhere and anytime, no matter what pharmacy they are at! Now fill my f****** prescription!”

    Me: “Ma’am, there is no way I can do that. That would be in direct violation of federal law. There is a privacy act that means that we cannot share medical information with anyone else without your direct consent. Would you like it if I could access your medical record right now and see things like what you went to the ER for?”

    (Note: this customer is a notorious drug seeker, and is well known at ERs and Urgent Cares throughout the area. She also knows that we know.)

    Customer: “…uh, no.”

    Me: “That’s why we can’t see anything your doctor may have on you, or what requests you may have made to him. It’s to protect your privacy. Now since this isn’t a narcotic, I can ask the pharmacist if we can advance you some of your medication until we hear back from the doctor.”

    Customer: “Uh yeah, okay. That will be fine then.”

    (My pharmacist later pulls me to the side and tells me that I did a great job with a difficult customer, and with keeping my cool. Come Christmas time, I got a few extra bucks in my bonus!)

    Related:
    Needs To Take A Chill Pill

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