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    Category: Health & Body

    Stupid customers in stories are bad enough. However, dealing with a customer’s health issues may be hazardous to your own health! Please consult your doctor before continuing.

    Not All Customers Are Sick

    | Minneapolis, MN, USA | Awesome Customers, Health & Body, Top

    (A customer comes up to my counter.)

    Customer: “I have a fascinating offer to make you.”

    Me: “Uh-oh?”

    Customer: “If you let me use some cleaners, and give me a free water from the fountain, I’ll clean up the mess I just made throwing up all over your bathroom.”

    Me: “Oh… Well, the fountain drinks don’t have water, but I’ll get you some. [Coworker] over there is actually cleaning the men’s room right now, so you can talk to him.”

    Customer: “Thank you. I’m sorry.”

    Me: “Oh, it’s alright.”

    (She does indeed borrow some cleaning spray and some towels, and disappears into the women’s restroom for a few minutes. My coworker approaches.)

    Coworker: “What was that all about?”

    Me: “She didn’t say?”

    Coworker: “She just said you said it was okay to borrow the cleaning supplies.”

    Me: “Oh. She said she threw up and wanted to clean it up.”

    Coworker: “Really?”

    Me: “Yup.”

    (She comes back out at the end of this conversation.)

    Customer: “Again, I’m really, really sorry.”

    Me: “Most other customers would have just left it there and not even told us. You told us, apologized, and helped us clean it. You can come in here and throw up every night for all I care. Hope you feel better!”

    All’s Well That Messengers Well

    | Toronto, ON, Canada | At The Checkout, Health & Body, Money

    (I work at a healthcare store. Whenever we have promos such as gift cards when purchasing more than a certain dollar amount, we call our regular customers a week in advance to let them know. After each call, either actually talking to the customer or leaving a message, we put a check next to their name on our list. One cranky regular misses the promo weekend and comes in three weeks later.)

    Customer: “Hello [my name]; I’m just parked outside. Can you get me my products?”

    Me: “Sure, I’ll be right back.”

    Customer: “Don’t you have any promos? You haven’t had one since December.”

    Me: “No, I know it’s been a while.”

    (I make sure not to mention the promo three weeks prior, as I know she missed it, and I am sure she will throw a fit. I go to the back to get her products. As I am coming back, I see the customer yelling at my coworker. She then turns to me.)

    Customer: “This is so disappointing! I told you guys to call me every time you have a promo. [Coworker's name] said that you had one three weeks ago!”

    Me: “Oh, we did call you. I’m sure we did. You’re the first one we call.”

    Customer: “No, I did not get any call. No message. This is the second time!”

    Me: “I remember the first time you said your daughter forgot to tell you.”

    Customer: “Well, this time I really didn’t get any call! No message, nothing!”

    (The customer goes on and on as I am ringing her in, and I am just nodding. She’s always in a hurry, so I need to ring her in as I am listening. I can see the other customers looking at her.)

    Me: “I really apologize, but as you see here on our call list, I called all these customers including you. Your name even has an asterisk ’cause you’re the first one we call.”

    Customer: “Well, I didn’t get anything! There could be something wrong with my answering machine, but I doubt it! You guys owe me!”

    (The customer storms out of the store. The next day she calls.)

    Me: “Good afternoon, [name of store], [my name] speaking. How may I help you?”

    Customer: “Oh [my name], this is [customer name]. I just called to apologize for my behavior yesterday. I asked my daughter if she knew of any promos you guys had, and she just gasped because she forgot to tell me that you guys called.”

    Me: “That’s okay Mrs. [customer name]; it’s not a problem.”

    Customer: “Okay, thank you. Bye!”

    Soft-Selling

    | OR, USA | Crazy Requests, Health & Body, Top

    (We have got a new mattress, so I put the old one up on Craigslist. It’s free to the first person who comes to pick it up. Shortly after I post the ad, my phone rings.)

    Me: “Hello?”

    Caller: “I’m calling about the mattress. Yeah, is it a pillow-top?”

    Me: “No, sorry, it isn’t.”

    Caller: “Oh. Well, I need a pillow-top. I’m having surgery next week, and I need a mattress with some support.”

    Me: “I understand.”

    (There is a long pause.)

    Caller: “So what are you going to do?”

    Me: “I’m sorry?”

    Caller: *angrily* “I need a pillow-top mattress!”

    Me: “Um, well, good luck?”

    Work Hard, Break A Leg

    , | Phoenix, AZ, USA | Food & Drink, Health & Body

    (I’m currently recovering from a broken leg. I am at work getting my schedule for the week. As I’m walking out the door, a customer entering the restaurant shoves the door open and hits me right in my bad leg. I fall to the floor, crumple over in pain, and the customer literally steps right over me without a word, as if nothing has happened and I am just in her way. She goes to order at the counter which is being manned by my manager, who has seen the whole thing happen.)

    Manager: “You need to leave.”

    Customer: “Why, because I hit that idiot? He was in my way.”

    Manager: “Yes. That’s one of my employees, and he just had surgery on the leg you hit.”

    Customer: “Well he shouldn’t have been standing there!”

    Me: “I was trying to open the door and leave; I wasn’t just standing in front of the door.”

    Customer: “That’s hardly my problem. Now take my order.”

    Manager: “We reserve the right to refuse service to anyone, especially self-centered morons. Now get the h*** out of my store.”

    Customer: “F*** you and f*** [restaurant chain]!”

    (The customer storms out, literally walking right over me again.)

    Manager: “[My name], why don’t you go ahead and take tomorrow off? I’ll cover for you.”

    Me: “Thanks, I’m probably gonna need it!”

    On The Need For Hazard Pay, Part 6

    | MD, USA | Health & Body, Top, Wild & Unruly

    (I am a hospital clerk. I am sitting in a staff-only workroom during my break when a man in a wheelchair comes in. He is non-verbal due to a surgery, but is in his right mind.)

    Patient: “Grunt.”

    Me: “Hi, sir. Can I help you?”

    Patient: “Grunt, GRUNT, GRUUUUUUUNT!”

    Me: “Sorry, sir, I don’t understand. Why don’t we go up to the front desk and get some paper so you can write?”

    (We go to the desk, and I get the patient some paper. He writes, “Please take me outside.”)

    Me: “I’m on break, but sure, I don’t mind. Do you want me to wheel you outside or can you do it yourself?”

    Patient: *points to me*

    (I try to wheel him into an elevator. Unfortunately, I’m 5’1” and seven months pregnant, and he’s about 350 lbs. We don’t make it.)

    Me: “Sir, I’m so sorry. I can’t do it.”

    (The patient slaps me.)

    Me: “Ouch! Sir! Please don’t do that. I’ll call someone else to take you.”

    (He slaps me four more times, twice in the stomach.)

    Me: “Owowow! Sir. Stop right now! You’ll hurt the baby! STOP! STOP IT! If you touch me again, I will call security.”

    Patient: “GRRRRRRRRRRRUUUUUNNNNNT!”

    (He wheels himself into the elevator and leaves. I bend over and grab my stomach, in tears. One of the nurses finds me and checks me out. I dry my tears and page security.)

    Me: “Officer [name]? This is [me]. We’ve got a patient, Mr. [name], who’s been harassing and assaulting staff. He just slapped me in the face and stomach because I couldn’t take him outside. Could you do something?”

    Officer: “That guy? He did WHAT? Okay, I’m going to talk to him right now.”

    Me: *to nurse* “He’ll take care of it.”

    Nurse: “How do you know?”

    Me: “Believe me, I know.”

    (The officer arrives and begins speaking to the patient. Meanwhile, the nurse and I slink outside to hear the conversation.)

    Officer: “Sir, I understand you’ve been harassing the staff. A clerk reported that you assaulted her because she could not wheel you around. Now let me explain something to you. That clerk was on her break and did not have to wheel you outside. She did it because she is kind. You can wheel yourself, so you shouldn’t have asked her to begin with. Also, she is not only far smaller than you, but she is also obviously pregnant. It was incredibly selfish of you to ask her to do that, when you could probably tell from the beginning she couldn’t do it. And when you realized she couldn’t do it, you could have asked someone else. You had no right to assault her. You not only hit a woman, but you hit the woman who happens to be my wife and is carrying our first child, so if she or our baby suffers any damage because you thought it was okay to slap a pregnant woman in the stomach, I will personally make sure you pay for your actions in every way possible. Do you understand?”

    (The patient gives a thoroughly terrified nod, and wheels himself away as fast as he can. That patient never gave me any trouble again. I love my husband!)

    Related:
    On The Need For Hazard Pay, Part 5
    On The Need For Hazard Pay, Part 4
    On The Need For Hazard Pay, Part 3
    On The Need For Hazard Pay, Part 2
    On The Need For Hazard Pay


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