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    Category: Geography

    You may call them “lost”, but we prefer the name “geographically disadvantaged.”

    This Trip Is Not Going To Pan-ama Out

    | Texas, USA | Geography, Tourists/Travel

    Customer: “I’ve never taken a cruise before, but I really want to try one.”

    Me: “I’d be happy to help you plan your first cruise. Where would you like to visit?”

    Customer: “I’m thinking a short, roundtrip, tropical cruise, to either the Bahamas or the Caribbean.”

    Me: “Sounds great! We offer a wide variety of roundtrip Bahamas and Caribbean cruises. Which departure port do you have in mind?”

    Customer: “Vancouver.”

    Weekly Roundup: Lost & Confused

    , , , , | Not Always Right | Geography, Roundups

    Lost & Confused: This week, we feature five stories of customers who are “geographically disadvantaged!”

    1. For The Love Of God, Get GPS:
      An employee serves as a human GPS for one completely lost customer!
    2. More Cars Than Common Sense:
      A couple thinks they lost their car, when they’ve really lost their minds.
    3. For The Love Of God, Get GPS, Part 2:
      This confused hotel guest puts the “duh” in Cana-duh!
    4. At The Corner Of Me & Myself:
      We need more than your living room to locate you, sir.
    5. The Great State Of Confusion, Part 4:
      An airline passenger ends up in New Orleans, LA–Los Angeles, that is!

    PS #1: check out our new Extras section, with pictures, videos, and news galore!

    PS #2: Read more roundups here!

    No Vocation For Location, Part 3

    | Las Vegas, NV, USA | Geography

    (I work in a mall on the Las Vegas Strip, so there’s always a lot of people from other countries in the store.)

    Customer: “Excuse me, do you know where [store] is?”

    Me: “I’m sorry, I do not know where that store is. However, if you go outside our store, there’s a directory right there.”

    Customer: “No! You do not understand. Where is this store?!”

    Me: “I can’t go out there with you to look, but I promise if it’s in the mall, it’s on that map.”

    Customer: “I already looked at the map! It just gave me a number! What is this number supposed to tell me!?”

    Me: “Well, the number corresponds—”

    Customer: “I’M FROM THE UK! I DON’T KNOW HOW TO READ YOUR MAPS!”

    Me: “I can maybe ask—”

    Customer: *storms out of the store in a rage before I can finish*

    Another Customer: “I’m from the UK, and I was able to read your map just fine!”

    Related:
    No Vocation For Location, Part 2
    No Vocation For Location

    The Linguistic Frontier

    | Alaska, USA | Geography, Language & Words, Tourists/Travel

    (I was born and raised in Alaska. I’ve been told by a lot of people that I sound very generically American. I’ve been answering questions for this couple for about five minutes.)

    Me: “Let me know if there’s anything else I can help you with!”

    Male Tourist: “No, we’ll be fine, thanks.”

    Me: “Okay. Enjoy your stay!”

    Female Tourist: “Thanks, honey. You speak real good English for being an Alaskan!”

    Rolling High Doesn’t Sound Quite Right

    , | Ontario, Canada | Geography

    (I work in an airline call center where we make reservations and make changes to existing reservations such as seat/meal requests.)

    Customer: “I’d like a window seat for my return trip”

    Me: “Okay, no problem. Let me check availability for you.”

    (I book the seat for her.)

    Me: “Okay, I was able to book you in 31K, which is a window seat on your return flight from Frankfurt to Seattle.”

    Customer: “What?! I’m on a PLANE? I thought I was taking a bus?!”

    Me: “Yes, I assure you it is a plane, as it is difficult to cross the Atlantic on a bus.”

    Customer: “Thanks so much. I am so excited about going on a plane!”

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