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    Category: Geography

    You may call them “lost”, but we prefer the name “geographically disadvantaged.”

    Yukon Freeze It, Part 2

    | ON, Canada | Canada, Extra Stupid, Geography

    (I work at a call centre located in Canada, but our focus is verifying orders placed for long distance phone service with a particular company in America, so all our incoming calls originate from there. I am on a call with a man from a Southern state.)

    Caller: “Where are you from?”

    Me: “We’re located in Canada, sir.”

    Caller: “Oh wow, you must see a lot of moose up there then?”

    Me: “Well, maybe more so out west, sir. But we are in Southern Ontario. There aren’t really any moose here.”

    Caller: “You must have a lot of snow, right?”

    Me: *it’s currently summer* “Yes, during the winter we can get lots of snow.”

    Caller: “How do you power your call centre?”

    Me: “I’m sorry, sir? We use electricity.”

    Caller: “Wouldn’t the heat from electricity melt the igloos?”

    (I have to mute my headset as I laugh and try to compose myself. I want so badly to joke with him, but our calls are recorded.)

    Me: “No, sir. We live in houses and buildings in cities just like you. Even way up north I don’t think you’d find any igloos anymore.”

    Caller: “Really? Oh. What were you asking me again?”

    (We resume the call as normal, but at the after our goodbyes, he jumps in.)

    Caller: “Wait! If I give you my email, can you send me a picture of a moose?”

    Me: “I’m sorry, I can’t do that.”

    Caller: “Aw, how come?”

    Me: “Because it’s against company policy and the moose are camera shy. Have a great day, sir!”

    Related:
    Yukon Freeze It

    Putting The Dire Into Directions

    | Cincinnati, OH, USA | Geography

    Customer: “Can you tell me how to get to your mall?”

    Me: “Sure; just tell me where you’re coming from and I’ll give you directions.”

    Customer: “I’m not telling you where I live.”

    Me: “That makes it hard for me to tell you how to get here.”

    Customer: “Oh. Washington, D.C.”

    Me: “Hop a plane to Cincinnati; call me when you get here.”

    He’s Not All Aboard

    | Tel Aviv, Israel | Extra Stupid, Geography, Top

    Customer: “Hello, I’m calling to make sure that my flight back to Israel departs as scheduled, and that my request for a kosher meal has been approved.”

    Me: “Sir, your ticket has already expired. Your flight was on May 15th.”

    Customer: “What?!? That’s not possible! I am absolutely sure that my flight is on May 29th!”

    Me: “Sir, have you perhaps changed your ticket’s return date?”

    Customer: “No way! I would remember that! I’m not senile. My flight is on May 29th and I did not change my ticket!”

    Me: “The computer says your flight was on May 15th. Could you look at the printout of your ticket and tell me what date appears there?”

    Customer: “Oh, my God…”

    Me: “Sir?”

    Customer: “I forgot! I completely forgot! I am calling you from Netanya! I already am back in Israel!”

    Putting The Dire Into Directions

    | Berlin, Germany | Geography

    (My department store doesn’t sell all the ranges of clothes that the chain produces. However, there is another store just 200 meters to the left that I always tell people to go to when they are looking for an item we don’t have.)

    Customer: “Do you have these shoes in [size]?”

    Me: “I’m sorry, we don’t have any in stock, but if you can’t find your size here you could try the other store, which is two hundred meters to the left.”

    Customer: “So, I go out and then to the right?”

    Me: “No, the store is just to the left.”

    Customer: “How far is it?”

    Me: “As I said, just two hundred meters from here.”

    Customer: “How am I supposed to know? I’m from [another big city nearby].”

    Me: “Yeah, but two hundred meters is the same distance in that place as it is here.”

    Customer: *sighing* “This city is just too big for me!”

    Lone Star State, One Country State Of Mind

    | OH, USA | Geography

    (The caller is already upset when she calls in. I am trying to obtain her information to set up service. I ask her for her phone number and she rattles off 7 digits.)

    Me: “Ma’am, I need your area code as well.”

    Customer: “I’m in Austin, Texas! What do you think it is?”

    Me: “Well, because of multiple cellphone companies with their own area codes, I don’t automatically know your area code. I’ll need you to provide it.”

    Customer: “Where are you?”

    Me: “I’m in Ohio.”

    Customer: *becomes hysterical* “Oh my God! Oh my God! We need jobs here and they keep outsourcing and sending all of our jobs overseas!”

    Me: “Ma’am, I promise you, Ohio is a state.”

    Customer: “No, it isn’t! It’s not in Austin!”

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