Not Always Right on Facebook Not Always Right on Twitter Not Always Right Unfiltered on Tumblr
Featured Story:
  • Two Thumbs Up
    (1,652 thumbs up)
  • July Theme Of The Month: Animal Madness!
    Submit your story today!

    Category: Food & Drink

    Stupid Customers, like the rest of us have to eat and drink. Sadly like the rest of us, they sometimes eat with the rest of us. For every waiter, server, drive-thru operator, coffee shop barista, and restaurant manager who has had to deal with fake allergies, vegetarians who don’t know the meaning of the word and idiots who have yet to understand the concept of clearly listed ingredients, we salute you!

    Service With A Smile

    | TX, USA | At The Checkout, Awesome Customers, Food & Drink

    (My coworker, who is fairly new, has just finished helping a customer. The customer is approaching the counter again, and we assume for a moment that my coworker has made a mistake.)

    Manager: “Is something wrong?”

    Customer: “Oh, no!”

    (The customer turns to the co-worker.)

    Customer: “Can I just tell you that you did really nicely? You looked at me! You looked me in the eye, and you smiled! You were friendly. There is nothing more impersonal that staring down at the counter making the sandwich, then staring down at the change, and paying so little attention that it could have been a flea walking through that door. So I just wanted to let you know that you did that very nicely. Thank you for that.”

    (I was smiling the whole way home that day! Not a lot of customers go to the trouble of coming back to tell an employee that they’ve done something well, especially something as simple as a smile and eye contact. If that customer happens to be reading this, thank you for making my day! You made my coworker’s day, too!)

    Too Much Black Coffee Puts You In The Red

    | AZ, USA | Food & Drink, Liars & Scammers

    (Because we get such a large volume of customers, we make large urns of regular coffee out in the dining area. This is so customers don’t need to come to us for refills, and we can focus on the espresso orders. It is early in the morning, before we get many people; an elderly man walks in.)

    Me: “Good morning, what can I get you, sir?”

    Customer: *snaps* “Hellooooo?! I want a stupid cup of coffee. Gimme a decaf!”

    Me: “Alright, would you like a large or a small?”

    Customer: “Well, I get free refills, don’t I?! I can just pay for a small and drink as much as I want, right?”

    (I am a little shocked at his frank dishonesty.)

    Me: “Yes, sir, we leave the pots accessible to the customers on good faith. It operates on an honor system; technically there is no rule to prevent you from taking advantage of that.”

    (He pays a little over a dollar for his mug, then takes a seat. It is still pretty slow, so we haven’t sold much coffee. In about 45 minutes he storms up to the counter.)

    Customer: “What the h*** is it with you people? Your decaf is empty! And all the milk and cream is empty now, too!”

    Me: “Wow. We had a fresh urn put out less than an hour ago, and we’ve had hardly any customers beside you. I wonder how it could be empty already?”

    Customer: “Well you said I could drink as much as I wanted!”

    Me: “You managed to drink that much?!”

    (I turn to my manager.)

    Me: “How much coffee do those things hold?”

    Manager: “The standard is thirty cups.”

    Customer: “I paid my freaking dollar for bottomless coffee, and I want my money’s worth!”

    Manager: “Sir, I believe you’ve had your money’s worth and then some. When you abuse the free refill system, we end up not having any coffee for customers who actually compensate us, and it cuts into our profits. I don’t know how you could possibly have room for more, but I think it’s time to cut you off.”

    Customer: “My dollar pays all of your salaries! Without people like me, you would go out of business!”

    Manager: “If all our customers took advantage like you, we wouldn’t be able to cover our overhead. You drank several times the value what you paid for, so we’ve only lost money on this transaction.”

    Customer: “It’s people like you who are ruining the economy! Thanks for the crappy service!”

    (He storms out.)

    Me: “Wow. I’d say he needs to switch to decaf, but apparently that’s not working out for him.”

    Management Is Like Walking A Tight-(G)rope

    | The Hague, Netherlands | Bad Behavior, Food & Drink, Top

    (I’m working the evening shift. The head waiter in another section of the restaurant tells me there’s a problem with some customer harassing the waitresses. I offer to switch places. The offending customer is quickly spotted; he is busy groping a waitress as I walk in.)

    Me: “Sir, I’m gonna have to ask that you stop doing that. We’re trying to work here.”

    (The customer grumbles, clearly irritated. I walk off, thinking it’s resolved. Five minutes later, I watch as a waitress comes to the customer’s table to put down some food, and the customer reaches out for the waitress’ behind. I jump between them.)

    Me: “Sir, I already told you to stop it. You didn’t listen the first time. I’m now going to ask you to leave the restaurant.”

    Customer: “I demand to see a manager!”

    (I’m just a waiter, but I take a chance.)

    Me: “That would be me. Now as I told you, the only solution I see is you leaving the restaurant.”

    Customer: “I’m not going anywhere!”

    Me: “No, you’re coming with me to the front right now. You’re going to pay for your meal and leave!”

    (The customer is still refusing. With the aid of another waiter, we pull the customer out of his seat and bring him to the front, where he finally pays. The rest of his party are horribly embarrassed.)

    Manager: “Yeah, I need to see you about something. You pretended to be a manager?”

    Me: “I’m sorry, I—”

    Manager: “I heard the story. That guy got off easy! I’m glad you managed to make him pay for his food!”

    Placebo Me, Part 7

    | Victoria, BC, Canada | Family & Kids, Food & Drink, Health & Body

    (A mother and her six-year-old child approach the concession at around 7:00 PM.)

    Child: “I want a coke!”

    Mother: “No, sweetie, you can’t have caffeine. Would you like some root beer instead?”

    Child: “Okay!”

    Me: “Oh, actually, this brand of root beer does have caffeine.”

    Mother: “Shush! Work with me here.”

    Me: “Um… okay?”

    (I proceed to make the drink. The child wanders a short distance away, looking at a poster.)

    Me: “So, why do you not want him to know it has caffeine?”

    Mother: “Well, it’s all psychological, like a placebo. I don’t want him up all night!”

    Related:
    Placebo Me, Part 6
    Placebo Me, Part 5
    Placebo Me, Part 4
    Placebo Me, Part 3
    Placebo Me, Part 2
    Placebo Me

    Food For Thor-t

    | Tampa, FL, USA | Food & Drink, History, School, Top

    (My awesome Viking History professor often has Middle Ages-reenactors who attend his class just to listen to him teach. On one occasion, he and five students decide to go to the ‘Steak and Ale’, a restaurant, in armor and long medieval gowns. The server is quite surprised at how they are dressed, and isn’t quite sure how to deal with them.)

    Server: “Uh… what would you like to eat?”

    (One of the guys in full plate armor takes his armored fist, and slams it down onto the table and shouts.)

    Armored Guy: “MEAT!”

    (The server jumps.)

    Server: *nervously* “H-how do you want it?”

    (The armored guy slams his fist down on the table again, and shouts.)

    Armored Guy: “COOKED!”

    (According to my professor, they somehow avoided getting thrown out of the restaurant!)


    Page 90/234First...8889909192...Last