Featured Story:
  • A Caffeinated Christmas Miracle
    (2,930 thumbs up)
  • Category: Food & Drink

    Stupid Customers, like the rest of us have to eat and drink. Sadly like the rest of us, they sometimes eat with the rest of us. For every waiter, server, drive-thru operator, coffee shop barista, and restaurant manager who has had to deal with fake allergies, vegetarians who don’t know the meaning of the word and idiots who have yet to understand the concept of clearly listed ingredients, we salute you!

    Solving Difficult Number Tables

    | London, England, UK | Bizarre, Food & Drink

    (The coffee shop I work in has a policy for customers to order their hot food from the tills, by providing their table number. Every table has its own individual number super-glued firmly to it. My coworker calls a customer to her counter.)

    Coworker: “Hello there, are you ordering food today?”

    Customer: “Yes, here’s our table number.”

    (The customer then HANDS OVER the number plate that was super-glued to the table.)

    Coworker: “Did you take this off of the table?”

    Customer: “Yes! It was really stuck on there though!”

    (I’ve never seen anyone take this policy quite so literally.)

    Well Played, Indeed: The Comic

    | Not Always Right | Comics, Food & Drink, Health & Body, Rude & Risque

    Coffee Cookie Kindness

    , | USA | At The Checkout, Awesome Customers, Awesome Workers, Food & Drink, Top

    (It is a busy Sunday morning, and I accidentally turn my register off. It takes about five minutes for the system to completely reboot and get back up and running. In that time a customer has pulled into my drive-thru lane.)

    Me: “Sorry, it should be just a minute before I can get your order in.”

    (As I say this, my computer crashes and I have to reboot it again. Since there is a line of customers ahead of them, they can’t pull up to the window to order either.)

    Me: *over the speaker* “I am so sorry about this! As soon as we get the line moving, I can get your order in at the first window.”

    Customer: “Don’t worry about it; we’re not in a hurry. Take your time!”

    (It takes two more minutes before I can get their coffee order in and they get to the first window to pay. They speak to my coworker.)

    Coworker: “Hello folks! Sorry it took so long. Your order has been paid for already, so go ahead and drive up to the next window.”

    Customer: “Paid for? Who paid for our order?”

    Coworker: “Actually, the girl that took your order felt so bad about her computer crashing she paid for your coffees.”

    (They leave a verbal thank you for me and leave. I think this is the end until an hour later the manager is screaming my name.)

    Manager: “What did you DO?!”

    Me: “I don’t know; what happened?”

    (The manager shows me the huge tray of piping hot homemade cookies. Apparently the customer’s wife decided to repay my kindness and made us all cookies! Best day of work ever!)

    War On Terrible Customers

    | CA, USA | At The Checkout, Food & Drink, Military

    (My husband and I are waiting in line. There is a customer in front of us that is finishing up her transaction, and a younger customer in the line behind us. The customer cashes out but then tells us it will be just one more minute since she has to ring up some other items in a separate transaction.)

    Younger Customer: “Oh my God, lady! Just hurry up already! People have places to be you know!”

    Customer: *turning to speak to us* “I’m so sorry; I just needed to ring my personal items up separately. You see, I volunteer to send care packages to our troops overseas and need to keep the donated items separate from my personal stuff.”

    My Husband: “Oh, no problem. It’s really awesome of you to do that! Take your time.”

    Customer: “I figure it’s the least I could do in exchange for everything they do for us.”

    (By this point, the younger girl behind us starts groaning again and I turn around and shoot her a dirty look. She turns a little red and looks away.)

    Customer: *after finishing her last transaction* “Oh dear, I forgot to scan these last few items. Oh well, I guess these will just have to be put back. I’m so sorry for the inconvenience!”

    My Husband: “Here, let us pay for those. Just stick them with our stuff.”

    Customer: “Oh, okay, thank you! Here you go. Have a wonderful evening.”

    (We put the items through on our order and just as the last one is scanned, the customer starts to walk away.)

    Me: “Ma’am, wait! Don’t forget about these!”

    Customer: “Oh, you guys are buying them for the care packages? I thought you were just going to keep them for yourself so they wouldn’t have to be put back. Oh my goodness, that is just the nicest thing!” *starts welling up* “You didn’t have to do that. You are such good people. Thank you so much! I know they will be appreciated!”

    (At this point, the customer comes back and gives us a hug before walking off. The younger customer starts unloading her cart full of stuff on the belt, but as soon as our transaction is finished, the checker decides to close the lane, forcing her to go stand in a line with about 10 other people waiting. Serves her right!)

    This One Cuts The Mustard

    | USA | Awesome Customers, Food & Drink

    (I overhear an exchange while doing prep work.)

    Customer: “Can I get everything on it?”

    Coworker: “Sure thing.”

    Customer: “Oh, wait, I don’t want mustard.”

    Coworker: “Oh, I’m sorry, I already put it on there.”

    Customer: “Oh… it’s okay.”

    Coworker: “Are you sure? We can absolutely make you another sandwich.”

    Customer: “No, no, I’m the one who said I wanted it on there!”

    Coworker: “I promise, sir; I’ll make you a mustard-free sandwich.”

    Coworker: “No, don’t even worry about it, please. I’ll take it as-is. It’s entirely my fault.”

    Coworker: “Okay, sir, if you promise it’s okay! I’m sorry there’s mustard on it!”

    Customer: “Oh don’t be silly; I’m the one who should be sorry.”

    (I turn and look at another worker who looks straight at me.)

    Me: “That guy is the best guy in the entire world.”

    Second Coworker: “Yes. Yes he is. I think he deserves a medal.”

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