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  • Had It Up To Their Neck With Bad Customers
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    Category: Food & Drink

    Stupid Customers, like the rest of us have to eat and drink. Sadly like the rest of us, they sometimes eat with the rest of us. For every waiter, server, drive-thru operator, coffee shop barista, and restaurant manager who has had to deal with fake allergy’s, vegetarians who don’t know the meaning of the word and idiots who have yet to understand the concept of clearly listed ingredients, we salute you!

    Offer Of A Lift Is Uplifting

    | The Netherlands | Awesome Customers, Awesome Workers, Food & Drink

    (It has been a very snowy day, and the pavements are dangerously slippery. I’m rounding up payment for a regular, but rather old and fragile customer, who has trouble walking.)

    Customer: “Well, I hope it’s not too bad outside.”

    Me: “You’re walking?”

    Customer: “Yes, my children are out of town, and I do need my shopping done.”

    Me: “My shift ends in about ten minutes, and I’m by car. If you want to wait for a bit, I can bring you home.”

    (My boss overhears this.)

    Boss: “Round up your shift; it’s quiet enough. You can go and bring her home immediately.”

    (I take the customer home. One week later, the customer comes in with a home-made apple pie.)

    Customer: “You went to the trouble of bringing me home, so I baked you this. Hope you enjoy it!”

    (And we did!)

    Dying For Some Pie

    | PA, USA | Crazy Requests, Family & Kids, Food & Drink

    (It’s the annual Halloween event. I am dressed as Mrs. Lovett from Sweeney Todd, but since the younger kids I watch haven’t seen the movie, I try to explain my costume in a way they can understand.)

    Little Boy: “Why do you have a fake knife? What are you?”

    Me: “I’m dressed as a lady who makes people into pies.”

    Little Boy: “That’s awesome! I wanna make people into pies! Can you make me into a pie? I wanna eat myself!”

    Me: *laughing* “Go down the slide first, then we’ll talk.”

    Some Only Live For The Olive

    | Twin Cities, MN, USA | Awesome Customers, Bad Behavior, Food & Drink

    (I’m a shopper at a high end grocery store. I stop at the olive bar to get olives for a party I’m having tonight. I’m blocked by a shopper who is grilling a store employee about something. She apparently isn’t happy about the selection and wants the store employee she’s talking to do something about it.)

    Store Employee: *to a shopper* “…I will let the manager know.”

    Shopper: “Well, what good will that do?! Can’t you just let the company know that customers want these kinds of olives?”

    Store Employee: “I don’t have a way of contacting the supplier, so my only option is to contact the manager and have him pass on your request.”

    Shopper: “This isn’t good enough! Why can’t I contact the supplier myself?”

    Store Employee: “Ma’am, I don’t have that information. I can only talk to my manager and let him know what you want and hopefully, he’ll be able to get the olives you want.”

    (The old woman chews her out and walks away. The employee just looks DEJECTED on a Friday afternoon, so I put my arm around her, and tell her…)

    Me: “When you get home, look up notalwaysright.com, and know that you are not alone. I’m not in the service sector, but I appreciate all you do for us, despite crabby old bats like that woman. Thanks for working and helping us out!”

    Long Shifts Can Make You Crackers

    | Louisville, KY, USA | Awesome Customers, Food & Drink, Themed Giveaway

    (I am fairly new at running the fitting room, which consists of answering the phone and unlocking the fitting room doors so people can try on clothes. Today has been particularly stressful as all five lines are ringing, and I have a crowd waiting to try things on. Finally, I get the phones answered and people into the rooms. One woman is waiting for her husband to try on pants.)

    Wife: “Long day?”

    Me: “Yeah, this is the first time I’ve been alone on the phones at a busy time.”

    Wife: “You look a little pale and shaky. Are you feeling okay?”

    Me: “I forgot to eat before I came in. When my coworker gets back I get to go on break, though.”

    Wife: “Want me to buy you a pack of crackers or something?”

    Me: *stunned* “Oh, it’s fine! Thank you so much, but I’m okay!”

    (She continues to offer while I decline. Her husband makes the same offer when he comes out, having heard the conversation. I decline again as my coworker comes back. I bought myself something to eat, but I was so touched by their generosity!)

    Cold Hard Cash(iers)

    | GA, USA | At The Checkout, Awesome Workers, Bad Behavior, Food & Drink

    (My mother is a cashier at a popular liquor store. I stop by to drop off her lunch. The credit card machines have shut down and the manager is in the back trying to get them running. The employees have let their customers know they will have to pay cash until then. Some customers leave for another store; most went next door to the bank ATM to get cash. One customer, however, isn’t particularly happy about this.)

    Customer: “So, you’re telling me I have to walk all the way over to the ATM to get cash?”

    (Note: the bank is right next door.)

    Mom: “I’m sorry, sir, but the credit card machine is down for the moment. You can go to the ATM or go to another store.”

    Customer: *scoffs* “Fine.”

    (He leaves the store, and comes back a few minutes later with cash in his hand.)

    Customer: “I had to pay three dollars to get money out of that ATM! I better get a discount!”

    Mom: “I’m sorry, sir. I don’t have that authority.”

    Customer: “I don’t care! I better get one!”

    (He picks up a $50 Scotch and returns to my mom’s register; she rings him up.)

    Customer: “Hey, you didn’t give me my discount!”

    Mom: “Sir, I’m sorry but I can’t give you three dollars off because you made the choice to go to the ATM.”

    Customer: “B****, give me three dollars off!”

    (The store goes absolutely silent, and everyone is watching the exchange.)

    Me: “Don’t talk to my mother that way.”

    Mom: “I’ll tell you what I can do.” *takes scotch and puts it under her stand* “I can refuse to sell this to you.”

    Customer: “I want to see your manager!”

    Mom: “Fine.” *calls manager*

    Manager: *comes over* “What’s the problem?”

    Customer: “Your employee said, and I quote, “I won’t sell you s***!”

    Me: “No, she didn’t!”

    Mom: “Sir, I did not use that language towards you.”

    Customer #2: “I’m a witness, and she didn’t say that.”

    Customer: “I WANT A DISCOUNT!”

    Manager: “Sir, leave. Now.”

    Customer: “Give me my discount!”

    Manager: “If you don’t leave right now I will call the cops.”

    Customer: “Fine, call the cops! I don’t care!”

    (The manager, Customer #2 and I, pull out our cell phones.)

    Customer: “I’m never coming back!” *runs out of the store*

    Me: “What was his problem?”

    Customer #2: “That guy needs to pull up his skirt.” *smiles at my mom* “I’ll keep coming back for the wonderful customer service, and tough-as-nails cashiers!”


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